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Windows 7: BSOD using external GPU, error 0x00000116 nvlddmkm.sys

28 Nov 2012   #1
afk4ever

Windows 7 Home Basic 64 Bit
 
 
BSOD using external GPU, error 0x00000116 nvlddmkm.sys

i use Samsung Np530u4c-s01tr ultrabook
there is nvidia gt620m gpu in it.i couldnt fix it.and i want to learn is it phsycally broken or there is a software problem








it looks like these


My System SpecsSystem Spec
.
28 Nov 2012   #2
x BlueRobot

 

Upload a .dmp file:

%SystemRoot%/Minidump

You can substitute the %SystemRoot% for C:\Windows\ or what partition Windows is installed on.

Make sure Windows is configured to save .dmp files:Follow these steps:Overclocking -
I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

Please run the following tests for your graphics card and RAM:
Run Memtest86+ for least 7-8 passes, and preferrly overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Graphics Card:Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test:Hard Drive:Scan for corrupted or missing Windows files with:Please check for the latest driver updates for your graphics card on the manufacturer's website, and check for any driver compatibility issues with:If you are using DirectX, then try uninstalling and then reinstalling the DirectX Runtime:
Please post back your results
My System SpecsSystem Spec
28 Nov 2012   #3
afk4ever

Windows 7 Home Basic 64 Bit
 
 

BSOD appears even i try to open furmark with my external gpu what does it mean?
My System SpecsSystem Spec
.

28 Nov 2012   #4
x BlueRobot

 

Code:
BugCheck 116, {fffffa80057eb4e0, fffff88003557a88, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14ba88 )
Code:
Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 02 19:21:13 2012 (506B3099)
Your Nvidia graphics driver seems to be causing problems, install the latest Beta drivers, and if that seems to cause further problems then install an earlier driver (preferably September):Follow these steps:

Start > Type: Device Manager > Expand Display Adapters > Right-Click Nvidia Graphics Card > Uninstall > Restart Computer > Run Driver Sweeper/Fusion > Restart Computer > Install New Drivers (from link provided)

Driver Sweeper:
My System SpecsSystem Spec
28 Nov 2012   #5
afk4ever

Windows 7 Home Basic 64 Bit
 
 

i did these steps but still the same BSOD while using external GPU
Start > Type: Device Manager > Expand Display Adapters > Right-Click Nvidia Graphics Card > Uninstall > Restart Computer > Run Driver Sweeper/Fusion > Restart Computer > Install New Drivers (from link provided)
İs there something else i can do i cant change my GPU or RMA
İ added a new .dmp file
My System SpecsSystem Spec
29 Nov 2012   #6
x BlueRobot

 

Code:
BugCheck 116, {fffffa8003daf4e0, fffff880035c5964, 0, 2}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+130964 )
Code:
Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Nov 22 02:50:23 2012 (50AD92EF)
Install the September drivers by using the process as outlined below, if this doesn't seem to make any difference, then we will start doing some other tests:
Follow these steps:

Start > Type: Device Manager > Expand Display Adapters > Right-Click Nvidia Graphics Card > Uninstall > Restart Computer > Run Driver Sweeper/Fusion > Restart Computer > Install New Drivers (from link provided)

Driver Sweeper:
My System SpecsSystem Spec
29 Nov 2012   #7
afk4ever

Windows 7 Home Basic 64 Bit
 
 

i installed the driver version 306.23(13 september 2012) but its still the same.When i use external GPU it crashes.Still the nvlddmkm.sys problem.i dont know what to do know.İ added a new dmp file
My System SpecsSystem Spec
29 Nov 2012   #8
x BlueRobot

 

Code:
BugCheck 116, {fffffa8003daf4e0, fffff880035c5964, 0, 2}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+130964 )
Follow these steps:Overclocking -
I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

Please run the following tests for your graphics card and RAM:
Run Memtest86+ for least 7-8 passes, and preferrly overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Graphics Card:Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test:Hard Drive:Scan for corrupted or missing Windows files with:Check for any driver compatibility issues with:If you are using DirectX, then try uninstalling and then reinstalling the DirectX Runtime:
Please post back your results
My System SpecsSystem Spec
29 Nov 2012   #9
afk4ever

Windows 7 Home Basic 64 Bit
 
 

i did all these but nothing changed,it crashes even i try opening furmarmk with my external GPU
My System SpecsSystem Spec
29 Nov 2012   #10
x BlueRobot

 

Try using OCCT and using all the tests outlined within the tutorial:OCCT will also test the stability of your graphics card and the video RAM, and where is the results of the other tests?

Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.
My System SpecsSystem Spec
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 BSOD using external GPU, error 0x00000116 nvlddmkm.sys




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