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Windows 7: BSOD on system bootup and occasionally during regular use

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29 Nov 2012   #1

Windows 7 Home Premium 64 Bit
8 posts
 
 
BSOD on bootup (0x0000003B) tcpip.sys
I am having an issue where when I first boot up Windows I get a BSOD. After a few reboots (sometimes 5-6) I can finally use my computer without it freezing up. As long as I don't restart my laptop, and just put it in sleep mode when I am done, I can usually use it for a few days before it locks up and I get the BSOD again. I have reinstalled various drivers (including video, LAN, WiFi) with no success in resolving this issue.

I also put an SSD in the laptop and tried starting out with a fresh copy of Windows 7 a couple of times, each time having an issue where after a few reboots Windows would completely freeze up and stop responding every time upon startup. No error message or error screen would show up. No error message or error screen would show up. I gave up and put my old mechanical drive back in and decided to deal with a semi functional laptop rather than a useless one.



Thanks for your time.
Last edited by salvagexx; 29 Nov 2012 at 04:26 AM..
My System SpecsSystem Spec

29 Nov 2012   #2

Windows 8 Professional x64
865 posts
 
 
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880018a48b1, Address of the instruction which caused the bugcheck
Arg3: fffff8800cc87c30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
tcpip!TcpCreateListener+41
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h]

CONTEXT:  fffff8800cc87c30 -- (.cxr 0xfffff8800cc87c30)
rax=ffff00000d5577d0 rbx=fffffa80075b1a40 rcx=fffffa8007fd0e90
rdx=fffff8800cc886e0 rsi=fffff8800cc886e0 rdi=0000000000000000
rip=fffff880018a48b1 rsp=fffff8800cc88610 rbp=0000000080000001
 r8=0000000000000000  r9=fffffa80088d3ff0 r10=0000000000000018
r11=fffff880019beff0 r12=fffff88001800000 r13=fffffa8007fd0e90
r14=0000000000000010 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
tcpip!TcpCreateListener+0x41:
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h] ds:002b:00000000`00000018=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  wmpnetwk.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880018a48b1

STACK_TEXT:  
fffff880`0cc88610 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!TcpCreateListener+0x41


FOLLOWUP_IP: 
tcpip!TcpCreateListener+41
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  tcpip!TcpCreateListener+41

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506c552e

STACK_COMMAND:  .cxr 0xfffff8800cc87c30 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_tcpip!TcpCreateListener+41

BUCKET_ID:  X64_0x3B_tcpip!TcpCreateListener+41

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880018a48b1, Address of the instruction which caused the bugcheck
Arg3: fffff8800cc87c30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
tcpip!TcpCreateListener+41
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h]

CONTEXT:  fffff8800cc87c30 -- (.cxr 0xfffff8800cc87c30)
rax=ffff00000d5577d0 rbx=fffffa80075b1a40 rcx=fffffa8007fd0e90
rdx=fffff8800cc886e0 rsi=fffff8800cc886e0 rdi=0000000000000000
rip=fffff880018a48b1 rsp=fffff8800cc88610 rbp=0000000080000001
 r8=0000000000000000  r9=fffffa80088d3ff0 r10=0000000000000018
r11=fffff880019beff0 r12=fffff88001800000 r13=fffffa8007fd0e90
r14=0000000000000010 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
tcpip!TcpCreateListener+0x41:
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h] ds:002b:00000000`00000018=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  wmpnetwk.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880018a48b1

STACK_TEXT:  
fffff880`0cc88610 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!TcpCreateListener+0x41


FOLLOWUP_IP: 
tcpip!TcpCreateListener+41
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  tcpip!TcpCreateListener+41

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506c552e

STACK_COMMAND:  .cxr 0xfffff8800cc87c30 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_tcpip!TcpCreateListener+41

BUCKET_ID:  X64_0x3B_tcpip!TcpCreateListener+41

Followup: MachineOwner
---------
This dump blame tcpip.sys.

Have you installed the latest network drivers?

Which antivirus do you use?
My System SpecsSystem Spec
29 Nov 2012   #3

Windows 7 Home Premium 64 Bit
8 posts
 
 
Yes, I believe I have the latest network drivers installed. As for antivirus, I did have Avast, but I removed it along with other programs when I was troubleshooting.
My System SpecsSystem Spec
.


29 Nov 2012   #4

Windows 8 Professional x64
865 posts
 
 
Do you use windows media player?
My System SpecsSystem Spec
29 Nov 2012   #5

Windows 7 Home Premium 64 Bit
8 posts
 
 
Quote   Quote: Originally Posted by bagavan View Post
Do you use windows media player?
It is installed, but I never use it.
My System SpecsSystem Spec
29 Nov 2012   #6

Windows 8 Professional x64
865 posts
 
 
Try this

Driver Verifier - Enable and Disable

If it finds any fault it will BSOD.. Please upload those dumps
My System SpecsSystem Spec
29 Nov 2012   #7

Windows 7 Home Premium 64 Bit
8 posts
 
 
Quote   Quote: Originally Posted by bagavan View Post
Try this

Driver Verifier - Enable and Disable

If it finds any fault it will BSOD.. Please upload those dumps
I enabled that and restarted my computer and now it won't boot. Before it gets to the screen where I enter my password it restarts and brings me to the "Startup Repair" or "Start Windows Normally" screen. It does this in a loop if I select start windows normally.

Edit: I booted in to safe mode and no dumps appear to have been produced.
My System SpecsSystem Spec
29 Nov 2012   #8

Windows 8 Professional x64
865 posts
 
 
Quote   Quote: Originally Posted by salvagexx View Post
Quote   Quote: Originally Posted by bagavan View Post
Try this

Driver Verifier - Enable and Disable

If it finds any fault it will BSOD.. Please upload those dumps
I enabled that and restarted my computer and now it won't boot. Before it gets to the screen where I enter my password it restarts and brings me to the "Startup Repair" or "Start Windows Normally" screen. It does this in a loop if I select start windows normally.
it should just boot up normally..

did you force any shut down?
My System SpecsSystem Spec
29 Nov 2012   #9

Windows 7 Home Premium 64 Bit
8 posts
 
 
Quote   Quote: Originally Posted by bagavan View Post
Quote   Quote: Originally Posted by salvagexx View Post
Quote   Quote: Originally Posted by bagavan View Post
Try this

Driver Verifier - Enable and Disable

If it finds any fault it will BSOD.. Please upload those dumps
I enabled that and restarted my computer and now it won't boot. Before it gets to the screen where I enter my password it restarts and brings me to the "Startup Repair" or "Start Windows Normally" screen. It does this in a loop if I select start windows normally.
it should just boot up normally..

did you force any shut down?
It would not boot up normally. I did not force a shut down.
My System SpecsSystem Spec
29 Nov 2012   #10

Windows 7 Home Premium 64 Bit
8 posts
 
 
Got a bunch of blue screens after enabling/disabling verifier.exe and figured I would upload the new dumps in this post. I don't think any of them are from when verifier was enabled, as Windows never even booted when it was on. I had to go in to safe mode to turn it off.
My System SpecsSystem Spec
Reply
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 BSOD on system bootup and occasionally during regular use problems?



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