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Windows 7: BSOD while updating Steam games.

29 Nov 2012   #1
Lionmon

Windows 7 Home Premium x64
 
 
BSOD while performing larger downloads

Hi,

I have been trying to get to the bottom of some crashing issues with my PC.

Most of the time it is stable but I have been getting the odd BSOD that seemed almost random.

Recently I was trying to update a game through Steam and it keeps blue screening after a short period of downloading.

This was the info given by Windows

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFF8A01C927000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880010078A4
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1



Some help would be appreciated. Thanks


My System SpecsSystem Spec
.
29 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Lionmon.

Scan the system for possible virus infection.
update the network driver:
Code:
Name    [00000020] Realtek PCIe GBE Family Controller
Driver    c:\windows\system32\drivers\rt64win7.sys (7.46.610.2011, 526.60 KB (539,240 bytes), 10/06/2011 6:34 AM)
Get it from Realtek
Code:
Name    [00000020] Realtek PCIe GBE Family Controller
Driver    c:\windows\system32\drivers\rt64win7.sys (7.46.610.2011, 526.60 KB (539,240 bytes), 10/06/2011 6:34 AM)
Name    [00000022] TP-LINK Wireless USB Adapter
Driver    c:\windows\system32\drivers\athuwx.sys (7.7.0.102, 2.12 MB (2,224,160 bytes), 28/07/2011 7:07 PM)
Get it from ATHEROS drivers for Microsoft Windows (Atheros?????)
Download the network card driver from manufactuer's website.
Then reinstall the driver:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
You have some other connections, such as
  • Name [00000009] Bluetooth Device (Personal Area Network)
  • Name [00000012] Realtek PCIe GBE Family Controller
  • Name [00000021] RemoteControl USB LAN LINK
If you use those, update those, too.

Do some disc checks. (If you got a malware at the first step, postpone it)
  1. Update your SSD's Firmware (Skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
30 Nov 2012   #3
Lionmon

Windows 7 Home Premium x64
 
 

Firstly, thank you very much for looking into this issue for me.

I have run TDSSKiller and it came up clean.

I was in the process of downloading the 200MB of WDO when it blue screened again.

Starting to think it is a network issue. I am running on WIFI so it is either the adapter or could it be caused by the AP (Billion 7800N)? I only say this because my HTPC which is also connected via WIFI (with a different model TP-Link adapter) and that has the occasional BSOD also. I was planning to tackle that in a septate thread.

I'm in the process of tracking down the latest drivers for the wireless but have attached the newest dump since the latest BSOD in case there are further clues in there.

Thanks again.
My System SpecsSystem Spec
.

30 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That's a File system corruption.
Post a screenshot using CrystalDiskInfo - Software - Crystal Dew World. And perform this part of my earlier post.
Quote   Quote: Originally Posted by Arc
Do some disc checks. (If you got a malware at the first step, postpone it)
  1. Update your SSD's Firmware (Skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
Reply

 BSOD while updating Steam games.




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