Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Not Long After Booting Up - Only Email and Web Browser Open

29 Nov 2012   #1
Jeremy Gadd

Windows 7 Home Premium 64bit
 
 
BSOD Not Long After Booting Up - Only Email and Web Browser Open

Hi. Getting random BSODs. It's on an office machine, ie. not gaming, so just using Outlook and Chrome. Just reboots. Tried to get info using the SF Diagnostic Tool, but it's just crashed too

Here is the message on restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004380010
BCP2: FFFFF88004C36CB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I've attached a zip of the files that the error screen mentions. I hope this might help as this is my business machine and need to at least make a start on resolving this. Please ask if you need more info.


My System SpecsSystem Spec
.
29 Nov 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello Jeremy and welcome to Seven Forums.

From the dump file you provided it appears there are three drivers causing issues: igdkmd64.sys, dxgkrnl.sys, and dxgmms1.sys

The first is an Intel Graphics driver and can be found/updated at the Intel Download Center.

Intel Download Center

The "dxg" drivers are the DirectX Graphics Kernel and the DirectX Graphics MMS. Both of these are typically updated through Windows Updates.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004380010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004c36cb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------
FAULTING_IP: 
igdkmd64+23cb0
fffff880`04c36cb0 4889542410      mov     qword ptr [rsp+10h],rdx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05438988 fffff880`04718000 : 00000000`00000116 fffffa80`04380010 fffff880`04c36cb0 00000000`00000000 : nt!KeBugCheckEx
fffff880`05438990 fffff880`04717d0a : fffff880`04c36cb0 fffffa80`04380010 fffffa80`060294f0 fffffa80`062f5010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`054389d0 fffff880`047bef07 : fffffa80`04380010 00000000`00000000 fffffa80`060294f0 fffffa80`062f5010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05438a00 fffff880`047e8b75 : 00000000`ffffffff 00000000`0002631d 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05438ae0 fffff880`047e72bb : 00000000`00000102 00000000`00000000 00000000`0002631d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05438b10 fffff880`047ba2c6 : ffffffff`ff676980 fffffa80`062f5010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05438bb0 fffff880`047e6e7a : 00000000`00000000 fffffa80`0730a940 00000000`00000080 fffffa80`062f5010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05438cc0 fffff800`03132e5a : 00000000`fffffc32 fffffa80`06008060 fffffa80`036cc740 fffffa80`06008060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05438d00 fffff800`02e8cd26 : fffff880`009e9180 fffffa80`06008060 fffff880`009f3f40 fffffa80`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`05438d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd64+23cb0
fffff880`04c36cb0 4889542410      mov     qword ptr [rsp+10h],rdx

SYMBOL_NAME:  igdkmd64+23cb0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d55b


FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

Followup: MachineOwner
Run a full scan with your resident anti-virus suite. Since no anti-malware product will be 100% effective 100% of the time, follow up with a couple more free on-demand scanners such as:

Malwarebytes

ESET Online Scanner

I would next run a system file checker scan from an elevated command prompt (option two.) If any problems are found, run the scan 3 times and reboot th computer after each scan.

SFC /SCANNOW Command - System File Checker

Please post back the results of the anti-malware scans, results of the SFC scan, and your success at updating the drivers.
My System SpecsSystem Spec
Reply

 BSOD Not Long After Booting Up - Only Email and Web Browser Open




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD with browser open
Started Having BSOD with XP Upgraded to Windows 7 Changed Hard Drive, Power supply and Video card Error occurs mostly with browser open worse with IE than Chrome Have used driver verifyer Have re-installed Windows 7 And performed diagnostics on hard drives problem(s) seem(s) to be over my...
BSOD Help and Support
BSOD after long wait after Win7 logo (when booting)
Yesterday I had some music playing with VLC Media Player and was browsing the internet but had to leave to go work so I put my computer in Sleep mode and was ready to leave but my music was still playing (Monitor displayed an Orange light and I tried to click/press keys to wake my PC to close the...
BSOD Help and Support
BSOD when trying to open email through windows start menu.
BSOD when trying to open email through windows start menu. And I was playing Borderlands 2 in the background.
BSOD Help and Support
BSOD error ntoskrnl.exe+7f1c0 - lots of Chrome browser tabs open
Windows 7 Pro x64 original installed OS OEM hardware is 2.5 years old original installation of OS Thanks for your help!!!
BSOD Help and Support
Long booting
Guys, I'm just curious. I got AMD Phenom II X4 940, 4Gb Ram, 1Tb HDD and so on, 2 months old Windows 7 Ultimate 64bit, no unnecessary programs. The system is very light. But why I get such an awful result? http://www.bildites.lv/images/8gbf4ndphvasn7l2e7_thumb.png I noticed that boot time is...
Hardware & Devices
Email Link open in FF. How to change browser?
Whenever I open up a link in an email, it opens up in FireFox. I want to change this is to Google Chrome. How do I do this?
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App