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Windows 7: BSOD on shutdown, DRIVER_POWER_STATE_FAILURE, out of ideas!

29 Nov 2012   #1
jimbojames

Windows 7 Professional x64
 
 
BSOD on shutdown, DRIVER_POWER_STATE_FAILURE, out of ideas!

Hi All,

I have been researching/trying to fix this issue for 2 days but I am now out of ideas.

I keep getting a DRIVER_POWER_STATE_FAILURE crash on shutdown. I have installed the debugging tools and tried to identify the source of the BSOD and it seems to be around the USB drivers but I may be wrong (I am new to this level of error fixing).

The debugging tools indicate that the culprit may be the asmthub3 driver (which I think is an asmedia USB driver?) and that the timestamp is 2011 even though I have updated it to the latest 29/11/2012 version???

I have updated all the drivers I can think of consisting of chipset, USB, BIOS, LAN, my 3 attached USB devices drivers (Corsair 1500 headset, K90 keyboard and M90 mouse), bluetooth etc etc but I am now out of ideas.

Any help on this would be greatly received. I have attached my files for analysis as requested.

Thanks in advance,

James


My System SpecsSystem Spec
.
29 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

It is caused by ASMedia USB 3.0 Hub driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80224cc8f0, fffff80000b9c3d8, fffff98014d92b80}

*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
Probably caused by : asmthub3.sys

Followup: MachineOwner
---------
And it is very old.
Code:
lmvm asmthub3
start             end                 module name
fffff880`05c28000 fffff880`05c4c000   asmthub3 T (no symbols)           
    Loaded symbol image file: asmthub3.sys
    Image path: \SystemRoot\system32\DRIVERS\asmthub3.sys
    Image name: asmthub3.sys
    Timestamp:        Thu Nov 03 08:30:32 2011 (4EB203D0)
    CheckSum:         0002C529
    ImageSize:        00024000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from ASMedia Technology Inc. ????.

Let us know the results.
My System SpecsSystem Spec
29 Nov 2012   #3
jimbojames

Windows 7 Professional x64
 
 

Hi Arc,

Thanks for the reply. I ended up on this website earlier today but I don't know which controller I need and also, there seem to be no links to download any drivers?

Am I not seeing the obvious links?
My System SpecsSystem Spec
.

29 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may contact them in case. ASMedia Technology Inc. ????
My System SpecsSystem Spec
29 Nov 2012   #5
jimbojames

Windows 7 Professional x64
 
 

Email sent - lets see what they say.

I can't believe that I am the only person getting this issue? The motherboard I have is very popular and if this were a bigger issue, I would expect more information to be found onine about the issue?
My System SpecsSystem Spec
29 Nov 2012   #6
jimbojames

Windows 7 Professional x64
 
 

In the mean time, I have been on the ASUS website and downloaded and installed the previous version of the driver and made sure that no usb controllers in the device manager are using the newer faulty one. It's still getting the BSOD. Is the asmthub3.sys driver definitely at fault here?
My System SpecsSystem Spec
29 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by jimbojames View Post
In the mean time, I have been on the ASUS website and downloaded and installed the previous version of the driver and made sure that no usb controllers in the device manager are using the newer faulty one. It's still getting the BSOD. Is the asmthub3.sys driver definitely at fault here?
Yes, all the time.
My System SpecsSystem Spec
29 Nov 2012   #8
jimbojames

Windows 7 Professional x64
 
 

Is there a way I can cleanly remove all traces of this driver and start a fresh? If so - how?
My System SpecsSystem Spec
30 Nov 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
30 Nov 2012   #10
jimbojames

Windows 7 Professional x64
 
 

Driver fusion was a watse of time.

I did find on another forum a link to this site that has the latest ASMedia ASM 1041/1042 1.14.8 drivers dated 04/08/2012.

Installed them and now no more BSOD very happy indeed.

Problem over.
My System SpecsSystem Spec
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 BSOD on shutdown, DRIVER_POWER_STATE_FAILURE, out of ideas!




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