STOP Error 0x0000001E

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  1. Posts : 34
    Windows 7 Home Premium 64Bit
       #1

    STOP Error 0x0000001E


    Hey I keep getting the "STOP Error 0x0000001E" screen, it does a dump and then restarts as normal. It seems more likely to come up when I am watching videos or playing a game. Any help would be greatly appreciated.
    Thanks
    Last edited by TristanD27; 30 Nov 2012 at 12:25. Reason: Uploaded msinfo32.nfo
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SF.

    The .nfo file uploaded is corrupt.

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
      My Computer


  3. Posts : 34
    Windows 7 Home Premium 64Bit
    Thread Starter
       #3

    I've done that and uploaded it.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Still corrupted, can you send the text file?
      My Computer


  5. Posts : 34
    Windows 7 Home Premium 64Bit
    Thread Starter
       #5

    Doing it now
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    ...........
    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
      My Computer


  7. Posts : 34
    Windows 7 Home Premium 64Bit
    Thread Starter
       #7

    Ok done it, ignore me, having a slow day, realised instead of exporting it I had just saved it >.<
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Got it, thanks.

    Update the following drivers, they're ancient:
    Code:
    3: kd> lmvm athrxusb
    start             end                 module name
    fffff880`060a4000 fffff880`061b1000   athrxusb T (no symbols)           
        Loaded symbol image file: athrxusb.sys
        Image path: \SystemRoot\system32\DRIVERS\athrxusb.sys
        Image name: athrxusb.sys
        Timestamp:        Tue Jul 29 18:47:13 2008 (488F1151)
        CheckSum:         00107E18
        ImageSize:        0010D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    3: kd> lmvm RTL8192su
    start             end                 module name
    fffff880`05ce4000 fffff880`05da7000   RTL8192su T (no symbols)           
        Loaded symbol image file: RTL8192su.sys
        Image path: \SystemRoot\system32\DRIVERS\RTL8192su.sys
        Image name: RTL8192su.sys
        Timestamp:        Thu Nov 25 12:13:42 2010 (4CEDFE96)
        CheckSum:         000B387C
        ImageSize:        000C3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    METHOD:
    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros and Realtek. (Restart the system) Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

    If its wireless, match your device from here:
    If its not a wireless, match your device from here:

    Product: Realtek RTL8192S Wireless USB 2.0 Adapter
    Company: Realtek Semiconductor Corporation
    Description: Realtek RTL8192S USB NDIS Driver
    Find drivers: Drivers and Downloads
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads

    Uninstall AVG, it's often a cause of BSOD-s. Please uninstall it, AVG | Download tools and utilities
    Code:
    Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
    Recommended antivirus program for Windows 7 based on stability compared to others:-


    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Free up the start-up, nothing except the antivirus is usually needed.

    Let us know if it helps
      My Computer


  9. Posts : 34
    Windows 7 Home Premium 64Bit
    Thread Starter
       #9

    Ok thank you I will try all of that now. Just in case it helps, I just got the BSOD again but this time with: 0x00000024 (0x00000000001904FB, 0xFFFFF88008821058, 0xFFFFF880088208B0, 0xFFFFF800036F7D6C)
    Thanks
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Post back with newer dumps when you're done with the steps above.

    Also: Upload a screenshot of your hard disk using crystal disk info:

    Hard drive test:
      My Computer


 
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