How to troubleshoot this blue screen ?


  1. Posts : 75
    windows 7 64bit
       #1

    How to troubleshoot this blue screen ?


    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\120912-7332-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name:
    Kernel base = 0xfffff800`02e0d000 PsLoadedModuleList = 0xfffff800`03051670
    Debug session time: Sun Dec 9 02:51:37.254 2012 (UTC + 8:00)
    System Uptime: 0 days 0:52:30.151
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa8009565028, be000000, 800400}

    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : hardware

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8009565028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff800`00ba8a98 fffff800`03407a3b : 00000000`00000124 00000000`00000000 fffffa80`09565028 00000000`be000000 : nt!KeBugCheckEx
    fffff800`00ba8aa0 fffff800`02f99b13 : 00000000`00000001 fffffa80`071bbbf0 00000000`00000000 fffffa80`071bbc40 : hal!HalBugCheckSystem+0x1e3
    fffff800`00ba8ae0 fffff800`03407700 : 00000000`00000728 fffffa80`071bbbf0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
    fffff800`00ba8b40 fffff800`03407052 : fffffa80`071bbbf0 fffff800`00ba8e70 fffffa80`071bbbf0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`00ba8c90 fffff800`03406f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`00ba8cd0 fffff800`033fae88 : 00000000`00000000 fffff800`0300ccc0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff800`00ba8d00 fffff800`02e8a8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff800`00ba8d30 fffff800`02e8a713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`00ba8e70 fffff880`0f806514 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff800`00b9c540 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x1fb514


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

    BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

    Followup: MachineOwner
    ---------


    how to actual diagnostic what is the issue. As in how to see what the actual problem if there is anyone out there can guide me along ? So that i won't have to ask everytime. So in the future, i can actually do it myself. Appreciate lots if anyone out there can help .
      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    The dump blames your nvidia driver.

    Please update it to the latest version
      My Computer


  3. Posts : 75
    windows 7 64bit
    Thread Starter
       #3

    Thanks but can you teach me what to see. is a drive problem so that i dont have to ask you guys if i encounter any blue screen in the future?
      My Computer


  4. Posts : 851
    Windows 8 Professional x64
       #4
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:35.
Find Us