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Windows 7: STOP Error 0x0000001E


30 Nov 2012   #1

Windows 7 Home Premium 64Bit
 
 
STOP Error 0x0000001E

Hey I keep getting the "STOP Error 0x0000001E" screen, it does a dump and then restarts as normal. It seems more likely to come up when I am watching videos or playing a game. Any help would be greatly appreciated.
Thanks


My System SpecsSystem Spec
.

30 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SF.

The .nfo file uploaded is corrupt.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
30 Nov 2012   #3

Windows 7 Home Premium 64Bit
 
 

I've done that and uploaded it.
My System SpecsSystem Spec
.


30 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Still corrupted, can you send the text file?
My System SpecsSystem Spec
30 Nov 2012   #5

Windows 7 Home Premium 64Bit
 
 

Doing it now
My System SpecsSystem Spec
30 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

...........
Quote:
Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
30 Nov 2012   #7

Windows 7 Home Premium 64Bit
 
 

Ok done it, ignore me, having a slow day, realised instead of exporting it I had just saved it >.<
My System SpecsSystem Spec
30 Nov 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Got it, thanks.

Update the following drivers, they're ancient:
Code:
3: kd> lmvm athrxusb
start             end                 module name
fffff880`060a4000 fffff880`061b1000   athrxusb T (no symbols)           
    Loaded symbol image file: athrxusb.sys
    Image path: \SystemRoot\system32\DRIVERS\athrxusb.sys
    Image name: athrxusb.sys
    Timestamp:        Tue Jul 29 18:47:13 2008 (488F1151)
    CheckSum:         00107E18
    ImageSize:        0010D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

3: kd> lmvm RTL8192su
start             end                 module name
fffff880`05ce4000 fffff880`05da7000   RTL8192su T (no symbols)           
    Loaded symbol image file: RTL8192su.sys
    Image path: \SystemRoot\system32\DRIVERS\RTL8192su.sys
    Image name: RTL8192su.sys
    Timestamp:        Thu Nov 25 12:13:42 2010 (4CEDFE96)
    CheckSum:         000B387C
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
METHOD:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros and Realtek. (Restart the system) Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

If its wireless, match your device from here:
If its not a wireless, match your device from here:
Product: Realtek RTL8192S Wireless USB 2.0 Adapter
Company: Realtek Semiconductor Corporation
Description: Realtek RTL8192S USB NDIS Driver
Find drivers: Drivers and Downloads
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Uninstall AVG, it's often a cause of BSOD-s. Please uninstall it, AVG | Download tools and utilities
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Free up the start-up, nothing except the antivirus is usually needed.Let us know if it helps
My System SpecsSystem Spec
30 Nov 2012   #9

Windows 7 Home Premium 64Bit
 
 

Ok thank you I will try all of that now. Just in case it helps, I just got the BSOD again but this time with: 0x00000024 (0x00000000001904FB, 0xFFFFF88008821058, 0xFFFFF880088208B0, 0xFFFFF800036F7D6C)
Thanks
My System SpecsSystem Spec
30 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Post back with newer dumps when you're done with the steps above.

Also: Upload a screenshot of your hard disk using crystal disk info:Hard drive test:
My System SpecsSystem Spec
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 STOP Error 0x0000001E




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