Windows 7: Randomly BSOD while using or idle, 0x0a,0x50,0x3b,0xd1

pongtana · 01 Dec 2012

My NB is HP G32-304TX
CPU: Intel Core i5-480M
Chipset: Mobile Intel® HM55 Express

Graphic Card: ATI Mobility Radeon HD 5470 (1GB DDR3 VRAM)
RAM: 4GB (2GB Samsung,2G Kingston)

It's randomly to get BSOD while playing game , use Word, watch youtube or idle.
i can't figure what is error or broken in my NB.
i try test my RAM with memtest and all RAM is passed.
Sorry for my bad english

Arc · 01 Dec 2012

Welcome aboard.

I am assuming that there is some virus. First make it sure that the system is free from viruses. Scan the system for possible virus infection.

Let us know the results.

EDIT : Uninstall McAfee Using McAfee Removal Tool. It cannot give you the protection that you need, and it is a very well known BSOD causer.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

pongtana · 01 Dec 2012

I scan with TDSSKiller & Windows Defender Offline & MBAM and it say my NB is free from viruses and malware

Arc · 01 Dec 2012

Next step, do some disc checks.

Update your SSD's Firmware (Skip it, if it is not a SSD)
Re-seat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

pongtana · 02 Dec 2012

In Disk Check it not have any bad sector or error.
But I got freeze when run "Long Tests" with Seatools in +-50% when i have click on the screen. ( In "Short Tests" it passed)
It show a very small and green color of some information on the top of screen but i can't read it.

Arc · 02 Dec 2012

CrystalDiskInfo - Software - Crystal Dew World

Post a screenshot of your HDD using it.

pongtana · 02 Dec 2012

and i get new BSOD code is c4

Arc · 02 Dec 2012

Apparently the HDD is in a good condition. It looks OK, other than the sign up time.

In the last incidence, there are two failures I am finding. The first thing is the display driver.

Code:

fffff880`09624f78  fffff880`0487238eUnable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x5538e

And again ...

Code:

fffff880`09624f08  fffff880`04004a35Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x4a35

Coz the display driver is very old.

Code:

lmvm atikmpag
start             end                 module name
fffff880`04000000 fffff880`0404a000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Jan 27 10:07:03 2011 (4D40F66F)
    CheckSum:         0004BBA7
    ImageSize:        0004A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it, from Latest AMD Catalyst Video Driver for Windows 7

The other thing is network related, though not very specific.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {91, 2, fffffa8004ed5060, 0}

Probably caused by : NETIO.SYS ( NETIO!NetioAllocateAndReferenceNetBufferListNetBufferMdlAndData+21 )

Followup: MachineOwner
---------

And it is also very old.

Code:

lmvm bcmwl664
start             end                 module name
fffff880`05089000 fffff880`05379000   bcmwl664   (deferred)             
    Image path: bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Thu Sep 02 05:44:13 2010 (4C7EEC55)
    CheckSum:         002FA15E
    ImageSize:        002F0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

update the network driver.
First, download the network card driver from manufactuer's website. Downloads | Broadcom
Then reinstall the driver:

Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
Double click to expand "Network adaptors".
Right click your network card and click Uninstall.
Check "Delete driver software for this device" check box, click OK.
Restart the computer
If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

Let us know the results.

pongtana · 02 Dec 2012

I test run my NB with new a new display and Broadcom4313 driver all night but not get any BSOD.
But I will test run for 3-4 days if it not get any BSOD i think my nb is in stable state.

Thank you for your advice

James7679 · 02 Dec 2012

Out of curiosity, are you overclocking somehow in the BIOS or by using any kind of software in the OS?

Windows 7: Randomly BSOD while using or idle, 0x0a,0x50,0x3b,0xd1

Randomly BSOD while using or idle, 0x0a,0x50,0x3b,0xd1 problems?