Windows 7: Starcraft 2 BSOD reboot error

Namish · 01 Dec 2012

Hello Sevenforums!
I am a recent BSOD survivor because of these forms and your helpful member Writhziden. I have been BSOD free since my last post on this thread (http://www.sevenforums.com/crashes-d...x0000000a.html) Until recently.

The last 2 days I have had a few different BSOD crashes. Unfortunately I was not expecting them and had my settings reboot after a BSOD. Because of this I was unable to catch the error codes.

I have attached the Grab all report below. Thank you all in advance for your time and for being such a great BSOD troubleshooting tool.

Sincerely,
Kyle

**x BlueRobot** · 01 Dec 2012

Code:

BugCheck 124, {0, fffffa80061ef8f8, 0, 0}

Probably caused by : AuthenticAMD

Stop 0x124 is a BSOD which is a hardware only related cause, and therefore it will be necessary to run some stress tests, however, from the other BSOD you have had, it commonly points to a graphics card driver or the Video RAM of your graphics card.

Code:

BugCheck 10E, {1f, fffff8a00c1f4460, 0, 3d022}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148 )

Code:

Usual causes:  Video driver, Video memory

Test the graphics card RAM and stability:

NVIDIA/AMD Video Card - Test with OCCT

Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.
You can you use this program to monitor the temperature during the stress test:

CPUID HwMonitor

Namish · 01 Dec 2012

x BlueRobot,

Thanks for the quick reply. I ran OCCT a few times and had to abort the test each time after my GPU hit 81 degrees. It did however notice that my graphics card drivers were pretty badly out of date. I'm going to try and see if I can get it to BSOD again with the new drivers. Should most video cards be able to complete the OCCT stress test?

Kyle

Namish · 02 Dec 2012

x BlueRobot,
Well the drivers didn't help. I crashed again hard and could not boot into windows for about an hour. Got multiple blue screens. Here's the new grab.

Kyle

**x BlueRobot** · 02 Dec 2012

Code:

BugCheck 10E, {1f, fffff8a00c1f4460, 0, 3d022}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148 )

Code:

Usual causes:  Video driver, Video memory

What were the results of the OCCT test? A graphics card which isn't faulty should always pass regardless of the make or model.

NVIDIA GeForce GTX 260:

Code:

c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.697, 12.82 MB (13,443,944 bytes), 10/10/2012 10:22 PM)

The graphics driver is updated which is good, did you install the Beta driver?

The other BSOD pointed to Stop 0x7E, and here is the usual causes of the crash:

Code:

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control

Namish · 02 Dec 2012

X BlueRobot,

I attached a zip of all the OCCT documentation. I have only ran the GPU:OCCT test because the the GPU:MEMTEST button is greyed out and I cannot select it. Here is a link to the Nvidia drivers I installed:

NVIDIA DRIVERS 306.97WHQL

**x BlueRobot** · 02 Dec 2012

Quote: Originally Posted by Namish

X BlueRobot,

I attached a zip of all the OCCT documentation. I have only ran the GPU:OCCT test because the the GPU:MEMTEST button is greyed out and I cannot select it. Here is a link to the Nvidia drivers I installed:

NVIDIA DRIVERS 306.97WHQL

Good work with updating the graphics card driver, and I couldn't see any errors from the results you posted.

Do you have latest DirectX runtime installed?

Any more crashes?

Namish · 02 Dec 2012

Before running OCCT I installed the DirectX runtime via this link: Download DirectX End-User Runtime from Official Microsoft Download Center

My previous crash report happened after the DirectX and drivers update. I have not tried to crash it again since the multiple BSODS. I still have to abort the OCCT each time I try because it reaches 81 degrees. Should I keep trying to crash it and send up the Grabs?

**x BlueRobot** · 03 Dec 2012

No, not all graphics cards are able to support the Video RAM test, so it's completely normal if your graphics card isn't able to run the RAM test.

Any more crashes recently?

Namish · 03 Dec 2012

X BlueRobot,
Yes I am still crashing. It is much more frequent now and not just while on a video game. The last one was a IRQL_NOT_LESS_OR_EQUAL BSOD. This has me a bit concerned as this one happened many times while trying to fix the issues in my last troubleshoot a few months back.

Kyle

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