Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Crashes on startup with bugcheck error

01 Dec 2012   #1
jdowns

7 home premium
 
 
Crashes on startup with bugcheck error

During startup my new laptop has started to crash. Not all the time, but regularly enough to be a pain.

Tried running the SF_Diagnostic_Tool but get an error "System.IO.IOException: Could not complete operation on some files and directories. See the Data property of the exception for more details."

Below is the event information on the bugcheck and I have uploaded the dmp file created.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-01T19:26:14.000000000Z" />
<EventRecordID>17118</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>RannochPC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800030edf74)</Data>
<Data Name="param2">C:\windows\MEMORY.DMP</Data>
<Data Name="param3">120212-33259-01</Data>
</EventData>
</Event>


My System SpecsSystem Spec
.
01 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Perform a clean boot:Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

BTW, it looks like Norton is crashing here:
Code:
fffff880`06bbe028  fffff880`04e7cab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8
....................
fffff880`06bbe358  fffff880`04b4b2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\BASHDefs\20121106.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
....................
fffff880`0339a9f0Unable to load image \??\C:\windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0
The antivirus you are currently using is known and contributing to your BSOD crashes, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test.
Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:POst back results
My System SpecsSystem Spec
Reply

 Crashes on startup with bugcheck error




Thread Tools




Similar help and support threads
Thread Forum
BSOD shortly after startup, error 0x0000007e event 1001, BugCheck
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff880014c4734, 0xfffff880041c27e8, 0xfffff880041c2040). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090214-11154-02. - <Event...
BSOD Help and Support
BSOD on start, Startup Repair: Unknown Bugcheck: Bugcheck 3d
We've been getting a BSOD on one of our computers on startup recently. The exact message the BSOD gives varies but often mentions atapi.sys. Having done extensive research we've come to the conclusion that it could be a rootkit or it could be the fact that we have Daemon Tools installed on the...
BSOD Help and Support
Windows randomly crashes and shows error on startup
So i was playing a game on my computer (low graphics, im sure it wasnt even warm) and all of the sudden my laptop shuts off, this has happened before mostly because of overheating and othertimes at random, but this is the first time it wont boot, i tried Ubuntu live usb to see if i could restore my...
Hardware & Devices
Bugcheck system crashes - 0x0000001e and 0x0000007f
A reliable Windows 7 Ultimate 64 system has started to crash and reboot. Three crashes in circa 40 days. It may be associated with update to ATI Graphics drivers or use of new software System Event Log which goes back to 2012 has the following 3 bugcheck events 10/09/2013 14:31:17 The...
BSOD Help and Support
Random crashes, bugcheck 0x0000009F
Hi, I've suddenly started seeing crashes in the last couple days, 6 weeks after a fresh install of Win7 x64. One happened while I was trying to login, the other two in the middle of the night. Full system specs are included below. Re the Perfmon report, I'm running MSE, with real-time...
BSOD Help and Support
Bugcheck 0x0000007f crashes driving me crazy
This BSOD is driving me crazy. From the start I get these crashes. All messages are always the same in the eventlog: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000006f8, 0xfffff80002c457a0). The only thing that...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:56.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App