Windows 7: BSOD ntoskrnl.exe when gaming.

Gibbsy · 01 Dec 2012

Hi, I have been having random BSOD problems for a while now, mainly seems to be when gaming.

When a dump file is created ntoskrnl.exe seems to come up a lot. Gpu and cpu temps all seem fine 70/54-60 approx.

I hope from the mini dump file someone point out to me any potential reasons for these BSOD.

If any other information needed please ask.

Thanks in advance.

**koolkat77** · 01 Dec 2012

Welcome

You're having a 124 bug check, go through Stop 0x124 - what it means and what to try step by step. It may help you with your issue.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800a4d68f8, 0, 0}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800a4d68f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0335b6f0 fffff800`0310eca9 : fffffa80`0a4d68d0 fffffa80`09e12b50 fffff8a0`00000005 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0335bc10 fffff800`02fef557 : fffffa80`0a4d68d0 fffff800`030692d8 fffffa80`09e12b50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0335bc40 fffff800`02f56935 : fffff800`030caae0 00000000`00000001 fffffa80`0a6969e0 fffffa80`09e12b50 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0335bc80 fffff800`02ed5641 : fffff880`010cee00 fffff800`02f56910 fffffa80`09e12b00 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0335bcb0 fffff800`03162e5a : 00000000`00000000 fffffa80`09e12b50 00000000`00000080 fffffa80`09d765f0 : nt!ExpWorkerThread+0x111
fffff880`0335bd40 fffff800`02ebcd26 : fffff880`0316a180 fffffa80`09e12b50 fffff880`031750c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0335bd80 00000000`00000000 : fffff880`0335c000 fffff880`03356000 fffff880`04350740 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

4: kd> !sysinfo cpuspeed
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
4: kd> !errrec fffffa800a4d68f8
===============================================================================
Common Platform Error Record @ fffffa800a4d68f8
-------------------------------------------------------------------------------
Record Id     : 01cdd00066c56ba3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/1/2012 20:14:04 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800a4d6978
Section       @ fffffa800a4d6a50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000106a5
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800a4d69c0
Section       @ fffffa800a4d6b10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : a5 06 01 00 00 08 10 04 - bd e3 98 00 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800a4d6b10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800a4d6a08
Section       @ fffffa800a4d6b90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 4 Bank 5)
  Status      : 0xbe00000000800400
  Address     : 0x000007feed5d8e7f
  Misc.       : 0x0000000000000000

Other dump file shows ntfs errors which can be caused due to antivirus program. Uninstall Avast! and use MSE during your time of troubleshooting

avast! Uninstall Utility | Download aswClear for avast! Removal

Recommended antivirus program for Windows 7 based on stability compared to others:-

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Hope this helps for now

Windows 7: BSOD ntoskrnl.exe when gaming.

BSOD ntoskrnl.exe when gaming. problems?