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Windows 7: BSOD every time I open a Torrent client

02 Dec 2012   #1
Viv

Windows 7 Home Premium 64 bit
 
 
BSOD every time I open a Torrent client

Hey guys.
I want help with the problem regarding getting BSOD every time I open a Torrent client.
The computer is working fine otherwise, but whenever I open utorrent etc., I get the BSOD.

0x0000007E
(0xFFFFFFFFC0000005, 0xFFFFF80033F5DD3, 0XFFFFF8800888B618, 0XFFFFF8800888AE70)


I am new with technical terms and all so please bear with my ignorance.
Thanks!


My System SpecsSystem Spec
.
02 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums!

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
03 Dec 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Get the latest version/drivers for "VirtualBox network driver"
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800033f7dd3, fffff8800888b618, fffff8800888ae70}

*** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
Probably caused by : VBoxNetFlt.sys ( VBoxNetFlt+3aca )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800033f7dd3, The address that the exception occurred at
Arg3: fffff8800888b618, Exception Record Address
Arg4: fffff8800888ae70, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExFreePoolWithTag+43
fffff800`033f7dd3 418b45f0        mov     eax,dword ptr [r13-10h]

EXCEPTION_RECORD:  fffff8800888b618 -- (.exr 0xfffff8800888b618)
ExceptionAddress: fffff800033f7dd3 (nt!ExFreePoolWithTag+0x0000000000000043)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000006c55
Attempt to read from address 0000000000006c55

CONTEXT:  fffff8800888ae70 -- (.cxr 0xfffff8800888ae70)
rax=0000000000000000 rbx=fffffa800718a880 rcx=0000000000006c65
rdx=0000000000000000 rsi=fffffa800718fe70 rdi=0000000000006c65
rip=fffff800033f7dd3 rsp=fffff8800888b850 rbp=fffffa800718fe70
 r8=0000000000000000  r9=0000000000000000 r10=fffffa80082e8020
r11=0000000000000002 r12=fffffa80082e80b0 r13=0000000000006c65
r14=0000000000000000 r15=fffffa800440de20
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!ExFreePoolWithTag+0x43:
fffff800`033f7dd3 418b45f0        mov     eax,dword ptr [r13-10h] ds:002b:00000000`00006c55=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000006c55

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fb100
GetUlongFromAddress: unable to read from fffff800034fb1c0
 0000000000006c55 Nonpaged pool

FOLLOWUP_IP: 
VBoxNetFlt+3aca
fffff880`02e1daca ??              ???

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff880016d8845 to fffff800033f7dd3

STACK_TEXT:  
fffff880`0888b850 fffff880`016d8845 : fffffa80`082e80b0 00000000`00000001 00000000`00000000 00000000`00006c65 : nt!ExFreePoolWithTag+0x43
fffff880`0888b900 fffff880`02e1daca : fffffa80`0718fe70 fffffa80`0718fe70 fffffa80`082e80b0 fffffa80`055801a0 : ndis!NdisFreeMemory+0x15
fffff880`0888b930 fffffa80`0718fe70 : fffffa80`0718fe70 fffffa80`082e80b0 fffffa80`055801a0 fffffa80`0440de20 : VBoxNetFlt+0x3aca
fffff880`0888b938 fffffa80`0718fe70 : fffffa80`082e80b0 fffffa80`055801a0 fffffa80`0440de20 fffffa80`055801a0 : 0xfffffa80`0718fe70
fffff880`0888b940 fffffa80`082e80b0 : fffffa80`055801a0 fffffa80`0440de20 fffffa80`055801a0 00000000`00000000 : 0xfffffa80`0718fe70
fffff880`0888b948 fffffa80`055801a0 : fffffa80`0440de20 fffffa80`055801a0 00000000`00000000 fffff880`0179264e : 0xfffffa80`082e80b0
fffff880`0888b950 fffffa80`0440de20 : fffffa80`055801a0 00000000`00000000 fffff880`0179264e fffffa80`0440de00 : 0xfffffa80`055801a0
fffff880`0888b958 fffffa80`055801a0 : 00000000`00000000 fffff880`0179264e fffffa80`0440de00 fffffa80`0718fe70 : 0xfffffa80`0440de20
fffff880`0888b960 00000000`00000000 : fffff880`0179264e fffffa80`0440de00 fffffa80`0718fe70 fffffa80`0718a130 : 0xfffffa80`055801a0


SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  VBoxNetFlt+3aca

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: VBoxNetFlt

IMAGE_NAME:  VBoxNetFlt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e89c9b1

STACK_COMMAND:  .cxr 0xfffff8800888ae70 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_VBoxNetFlt+3aca

BUCKET_ID:  X64_0x7E_VBoxNetFlt+3aca

Followup: MachineOwner
---------

2: kd> lmvm VBoxNetFlt
start             end                 module name
fffff880`02e1a000 fffff880`02e48000   VBoxNetFlt T (no symbols)           
    Loaded symbol image file: VBoxNetFlt.sys
    Image path: \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys
    Image name: VBoxNetFlt.sys
    Timestamp:        Mon Oct 03 20:41:53 2011 (4E89C9B1)
    CheckSum:         00029573
    ImageSize:        0002E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
........................................................................................
fffff880`0888ad18  fffff800`033f7daf nt!ExFreePoolWithTag+0x1f
fffff880`0888ad20  fffff880`0446574aUnable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x1e74a
fffff880`0888ad28  fffff800`0324d000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`0888ad30  fffff800`034df16c nt!BBTBuffer <PERF> (nt+0x29216c)
fffff880`0888ad38  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888ad40  fffff880`01736ccc ndis!__PchSym_+0xdbc
fffff880`0888ad48  fffff880`02e1a000 VBoxNetFlt
fffff880`0888ad50  fffff880`02e40384 VBoxNetFlt+0x26384
fffff880`0888ad58  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888ad60  fffff880`0173eeb0 ndis!__PchSym_ <PERF> (ndis+0x6feb0)
fffff880`0888ad68  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888ad70  fffff880`0173eea4 ndis!__PchSym_ <PERF> (ndis+0x6fea4)
fffff880`0888ad78  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888ad80  fffff880`0173e82c ndis!__PchSym_ <PERF> (ndis+0x6f82c)
fffff880`0888ad88  fffff880`02730000 nwifi!WPP_SF_ <PERF> (nwifi+0x0)
fffff880`0888ad90  fffff880`02771510 nwifi!__PchSym_ <PERF> (nwifi+0x41510)
fffff880`0888ad98  fffff880`02730000 nwifi!WPP_SF_ <PERF> (nwifi+0x0)
fffff880`0888ada0  fffff880`027712ac nwifi!__PchSym_ <PERF> (nwifi+0x412ac)
fffff880`0888ada8  fffff880`02730000 nwifi!WPP_SF_ <PERF> (nwifi+0x0)
fffff880`0888adb0  fffff880`027714b0 nwifi!__PchSym_ <PERF> (nwifi+0x414b0)
fffff880`0888adb8  fffff880`015e0000 vwififlt!WPP_SF_ <PERF> (vwififlt+0x0)
fffff880`0888adc0  fffff880`015ee24c vwififlt!__PchSym_ <PERF> (vwififlt+0xe24c)
fffff880`0888adc8  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888add0  fffff880`0173e820 ndis!__PchSym_ <PERF> (ndis+0x6f820)
fffff880`0888add8  fffff880`04447000 bcmwl664
fffff880`0888ade0  fffff880`046e5cb4 bcmwl664+0x29ecb4
fffff880`0888ac48  fffff880`0148b1b6Unable to load image \SystemRoot\system32\DRIVERS\hssdrv6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
 hssdrv6+0x21b6
2: kd> lmvm hssdrv6
start             end                 module name
fffff880`01489000 fffff880`0149e000   hssdrv6  T (no symbols)           
    Loaded symbol image file: hssdrv6.sys
    Image path: \SystemRoot\system32\DRIVERS\hssdrv6.sys
    Image name: hssdrv6.sys
    Timestamp:        Tue May 15 05:06:22 2012 (4FB18FEE)
    CheckSum:         0000FBA4
    ImageSize:        00015000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
2: kd> lmvm bcmwl664
start             end                 module name
fffff880`04447000 fffff880`046ef000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Wed Jul 08 06:45:04 2009 (4A53EC10)
    CheckSum:         002B2F3D
    ImageSize:        002A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card Drivers: Driver Reference Table

Update Hotspot Shield Routing Driver (Possible BSOD cause seen in mid-2012): Driver Reference Table
Let us know the results
My System SpecsSystem Spec
.

03 Dec 2012   #4
Viv

Windows 7 Home Premium 64 bit
 
 

Thanks for reply.

I am trying to figure out how and from where to update those drivers you mentioned.

Uninstalled Hotspot Shield as I don't use it.
I can also uninstall VirtualBox if that would be of any help?

I have attached msinfo32 file with the reply.
My System SpecsSystem Spec
03 Dec 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes you should. See if that helps.

What antivirus do you use?

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Free up the start-up, nothing except the antivirus is usually needed.
My System SpecsSystem Spec
03 Dec 2012   #6
Viv

Windows 7 Home Premium 64 bit
 
 

I couldn't find how to update Virtualbox driver, but I downloaded the software again apparently and installed it.
And lo, Torrent is working all fine.

I am using Quick Heal AntiVirus and have Malwarebytes as well.

I think the actual problem is solved but I will go ahead and perform those checks you just mentioned.
My System SpecsSystem Spec
03 Dec 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good to hear, best of luck
My System SpecsSystem Spec
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