Windows 7: bsod windows freezing crashing and not booting up sometimes

richoss · 03 Dec 2012

gday all
the last few weeks I have had some major issues with my computer windows 7 home premuim 32bit
I have used msconfig to only load essential drivers otherwise it takes 1-15 times to start up if at all.

info I have gathered so far:

driver_irql_not_not_less_or cant read the rest

possible hardware problems

windows failed to start because of hard disk problems
special pool memory corruption

also norton interenet security was updated and fine the next day the it wont upload definitions or starts back at the beginning again have let them know and im still waiting for a solution after maybe 3 weeks or more now even download the updated definitions and installed it and it's as if it didn't work because it wants to download all definitions again

I have run disk checks and memory checks and there could be problems there now?
I dont have any programs to read dump files but have being looking up event viewer and reliability viewer

thanks

**koolkat77** · 03 Dec 2012

Welcome to SevenForums!

richoss · 05 Dec 2012

thanks coolkat
since I cant upload that file showing the errors as IM only on dial up

here's what I've found

Event[24]:
Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 2012-07-17T14:47:43.546
Event ID: 6
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: 37L4247D28-05
Description:
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

any ideas on hows to fix it would be great

**koolkat77** · 14 Dec 2012

Uninstall Norton, it contributes in blue screens.

Uninstall with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test.

Norton Removal Tool

Quote:

MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker.

1. Click on the
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Upload a screenshot of your hard disk using crystal disk info and summary tab using Speccy:

Make a hard drive test from the hard drive manufacturers website.

Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Quote:

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

richoss · 14 Dec 2012

thanks for that
might take several days to download and update programs
also I should add I dont get bsod anymore since maybe a week and a half i changed msconfig to load only microsoft driver at start up and services

I have recently downloaded these programs for more info
myeventviewer

serviwin

wincrashreport

whatishang

devmanview

bluescreenview

driverview

if any of them would help id the problem i could copy paste the errors etc

I have done chck disk scan already and also tried uninstalling norton and running mbam before and it all clean
cheers

**koolkat77** · 14 Dec 2012

Take your time. Will wait for an update.

richoss · 17 Dec 2012

gday Koolkat
I think everythings right
still downloading mse updates
mbam came back clean and disk's showing good
but several conflicts in msinfo32
cheers
I have not updated my video card because of possible problems with it
I'll wait and see what you think
cheers Richo

I had the wrong zip file sorry it was a short cut to msinfo32.nfo
now it should be the right 1

**koolkat77** · 17 Dec 2012

Doesn't work.

I think you should do a Clean Reinstall - Factory OEM Windows 7

richoss · 17 Dec 2012

what do you mean doesn't work?

I just had a clean install of windows about 6-7months ago
what makes you say that?

I think i uploaded the shortcut zip file

it should be the right file now...

**koolkat77** · 17 Dec 2012

The msinfo is all blank.

Windows 7: bsod windows freezing crashing and not booting up sometimes

bsod windows freezing crashing and not booting up sometimes problems?