Windows 7: Repeated BSODs from ntfs.sys, ntoskrnl.exe, and fltmgr.sys

tazmanaic · 03 Dec 2012

I've had repeated BSODs for about a month. It stopped for about 3 days, but then started up again last night. They happen seemingly at random. It will crash when I'm not there, when I'm playing games (like League of Legends and DOSBox), or when I'm watching YouTube videos. It also has crashed when a shutdown order was given, also at the end or during of my AVG Anti-Virus scans.

As far as trying to keep windows updated, that is hit and miss. I cannot install SP1, and random updates will fail their installation.

System Specs
Operating System: Windows 7 Professional 64bit
Motherboard: ASRock K10N78D
Processor: AMD Athlon 7850
Memory: 4.00 GB Dual-Channel DDR2 @ 399MHz (5-5-5-18)
Graphics Card: 1023MB GeForce GTX 550 Ti (EVGA)
HDD: ST500DM002-1BD142 ATA Device

EDIT: I re-installed on a new hard-drive on or around October 12, 2012.

Attached are the dump records from the diagnostic tool provided by your website.

Solved Edit: Upgraded the MoBo, RAM, and CPU. Re-installed windows 7 Professional 64bit. 0 BSODs, no windows update errors, no issues at all.

**x BlueRobot** · 03 Dec 2012

Code:

BugCheck 24, {1904fb, fffff88002fbd818, fffff88002fbd080, fffff880010b444e}

Probably caused by : Ntfs.sys ( Ntfs!NtfsTeardownStructures+18e )

Code:

Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Follow these hard-drive diagnostic procedures:

Hard Drive Diagnostic Procedure

Additional hard-drive tests which can be used:

Post a screenshot of the Crystal Disk Info summary:

Screenshots and Files - Upload and Post in Seven Forums

Could you upload a .NFO file:

Start

> Type: msinfo32 > File, Save

tazmanaic · 03 Dec 2012

Here are the screenshot and .nfo you requested. Once I post this, I'm going to run the seatools to check my hard-drive.

Sorry for my slow response, had to head off to work.

Attachment 244109

Attachment 244110

EDIT: Finished scanning with the seatool program. Found nothing wrong with the HD.

**x BlueRobot** · 04 Dec 2012

Uninstall AVG:

Code:

Start Menu\Programs\AVG

The versions of AVG after 2008, are particularly well-known to cause crashes and BSODs with Windows 7. You can replace the program with much more stable and lightweight on-demand scanners and real-time protection programs such as:

I understand you have Malwarebytes installed, which is good, perform full scans with the two listed programs and Malwarebytes.

Scan for any corrupted or missing Windows files with System File Checker:

SFC /SCANNOW Command - System File Checker

Check for any file system corruption and errors with:

Disk Check

tazmanaic · 04 Dec 2012

Just got through uninstalling AVG and installing Microsoft Security Essentials. While it was updating I got an other BSOD. This is what WhoCrashed says.

Code:

This was probably caused by the following module: ntoskrnl.exe (nt+0x705C0) 
Bugcheck code: 0x1A (0x5003, 0xFFFFF70001080000, 0xABF0, 0xABEE000157E4)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe

EDIT: I ran sfc /scannow. It got to 55% but came back with this.

Code:

Windows Resource Protection could not perform the requested operation

The TDSSKiller came back clean.

**x BlueRobot** · 04 Dec 2012

Upload the .dmp file please, and what were the results of the Malwarebytes and MSE scans?

tazmanaic · 04 Dec 2012

Attachment 244271

I don't have the results from MalwareBytes because my computer has bsod on me three times while scanning. It has done it twice while I was present and once while I was at work. It also blue-screened around 4 times while I was gone at work while it was idle. I'm going to try and run MSE and hope that doesn't get interrupted by a blue-screen too.

Fun fact, Windows 7 says that this has happened 75 times since I re-installed.

EDIT: I managed to get quick-scans from both malware and mse. Both came back negative for problems. Both, however, are interrupted by BSODs before I can do a full scan.

EDIT2: I was trying to use the diagnostics tool to prepare another upload, but it BSOD on me even while doing that. Ran CCleaner and ran its registry cleaner. He're is another .zip
Attachment 244283
Included in the zip is a sfcdetails.txt.

EDIT3: I was running a disk check before I went to bed. Ended up falling asleep while it was checking. My computer had bluescreened 6 times while I was asleep. The evening prior to this, it behaved itself after cleaning the registry.
Attachment 244374
zip containing last nights BSOD errors.
I can manage to get quick-scans from MSE and MalwareBytes. They both come back clean. Whenever I try to do a full scan with either, however, it BSODs.

**x BlueRobot** · 05 Dec 2012

Code:

BugCheck 24, {1904fb, fffff88002fb6728, fffff88002fb5f90, fffff80002eac500}

Probably caused by : ntkrnlmp.exe ( nt!FsRtlUninitializeOplock+44 )

Code:

Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Call Stack:

Code:

nt!KeBugCheckEx
fffff880`02fb5750 fffff880`013374b4 : fffff880`01295410 fffff880`02fb6be0 fffff880`02fb6be0 00000000`00000003 : Ntfs! ?? ::FNODOBFM::`string'+0x29c9
fffff880`02fb5790 fffff800`02ef159c : 00000014`00000000 00000000`00000801 00000000`000007ff 00000000`00000000 : Ntfs! ?? ::NNGAKEGL::`string'+0x7d6d
fffff880`02fb57e0 fffff800`02ee8cad : fffff880`01295404 fffff880`02fb6be0 00000000`00000000 fffff880`01244000 : nt!_C_specific_handler+0x8c
fffff880`02fb5850 fffff800`02ef0310 : fffff880`01295404 fffff880`02fb58c8 fffff880`02fb6728 fffff880`01244000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02fb5880 fffff800`02efd36f : fffff880`02fb6728 fffff880`02fb5f90 fffff880`00000000 00000000`00000705 : nt!RtlDispatchException+0x410
fffff880`02fb5f60 fffff800`02ec2c02 : fffff880`02fb6728 fffff880`02fb6a28 fffff880`02fb67d0 00000000`00000706 : nt!KiDispatchException+0x16f
fffff880`02fb65f0 fffff800`02ec150a : 00000000`000007ff 00000000`000000c0 fffff8a0`02e12838 fffff880`01105373 : nt!KiExceptionDispatch+0xc2
fffff880`02fb67d0 fffff800`02eac500 : fffff8a0`0b616580 00000000`00000000 fffffa80`6666744e fffffa80`000003ab : nt!KiGeneralProtectionFault+0x10a (TrapFrame @ fffff880`02fb67d0)
fffff880`02fb6960 fffff880`012d6c35 : ff00f8a0`085db640 fffff880`02fb6a28 00000000`00000706 00000000`00000705 : nt!FsRtlUninitializeOplock+0x44
fffff880`02fb69a0 fffff880`012d6999 : fffff800`01010000 00000000`00000000 fffff800`03067500 00000000`00000001 : Ntfs!NtfsDeleteScb+0xad
fffff880`02fb69e0 fffff880`0124caa0 : fffff8a0`0e971040 fffff8a0`0e971140 fffff800`03067500 fffff880`02fb6b52 : Ntfs!NtfsRemoveScb+0x61
fffff880`02fb6a20 fffff880`012d439c : fffff8a0`0e971010 fffff800`030675a0 fffff880`02fb6b52 fffffa80`074e8010 : Ntfs!NtfsPrepareFcbForRemoval+0x50
fffff880`02fb6a50 fffff880`01255972 : fffffa80`074e8010 fffffa80`074e8010 fffff8a0`0e971010 fffff880`02fb6c00 : Ntfs!NtfsTeardownStructures+0xdc
fffff880`02fb6ad0 fffff880`012eb8e3 : fffffa80`04909180 fffff800`030675a0 fffff8a0`6366744e 00000000`00000009 : Ntfs!NtfsDecrementCloseCounts+0xa2
fffff880`02fb6b10 fffff880`012c5cc7 : fffffa80`074e8010 fffff8a0`0e971140 fffff8a0`0e971010 fffffa80`04909180 : Ntfs!NtfsCommonClose+0x353
fffff880`02fb6be0 fffff800`02ed0801 : 00000000`00000000 fffff880`012c5b00 fffffa80`039f8601 00000442`00000002 : Ntfs!NtfsFspClose+0x15f
fffff880`02fb6cb0 fffff800`0316296a : 00000442`00000000 fffffa80`039f8680 00000000`00000080 fffffa80`03973890 : nt!ExpWorkerThread+0x111
fffff880`02fb6d40 fffff800`02ea1ac6 : fffff880`009ea180 fffffa80`039f8680 fffff880`009f4f40 00000442`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fb6d80 00000000`00000000 : fffff880`02fb7000 fffff880`02fb1000 fffff880`02fb69f0 00000000`00000000 : nt!KiStartSystemThread+0x16

There seems to quite few !ntfs errors and calls within the Call Stack, with the addition of Stop 0x24 crashes. What were the results of Disk Check?

Did you use the following command with Elevated Command Prompt:

Code:

chkdsk C: /f /r

This will check the file system for errors and physical bad sectors on your hard-drive.

Have you ran the short and long tests with Seagate Tools?

The best diagnostic tools is to use your manufacturer's hard-drive diagnostics:

Hard Drive Diagnostic Procedure

You can try and attempt to use System File Checker at boot:

SFC /SCANNOW : Run in Command Prompt at Boot

tazmanaic · 05 Dec 2012

I believe I ran the long test with seagate tools. It said everything was fine. The check disk came back with everything is fine too. I'll work on the sfc /scannow when I get home from work. I'm sorry that I can't get all this information to you faster, I really am.

gregrocker · 05 Dec 2012

Check for Malware now by running full scan of Malwarebytes in Safe Mode if necessary. If it won't run then use Windows Defender Offline from boot CD or booted USB stick.

Then run SFC /SCANNOW Run in Command Prompt at Boot from the Windows 7 DVD or System Repair Disk

If System files will not repair run a Repair Install after backing up your files.

If too unstable to run Repairs then follow these same steps for getting a perfect Clean Reinstall - Factory OEM Windows 7

Windows 7: Repeated BSODs from ntfs.sys, ntoskrnl.exe, and fltmgr.sys

Repeated BSODs from ntfs.sys, ntoskrnl.exe, and fltmgr.sys problems?