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Windows 7: 3b win32k BSOD from hardware upgrades

03 Dec 2012   #1
Tezzick

Windows 7 Home Premium 64bit
 
 
3b win32k BSOD from hardware upgrades

Hi.
I've been getting pretty constant BSOD's since I upgraded my mobo, CPU, and GPU. (ASUS to Gigabyte, Intel to AMD, AMD to AMD; respectively)
I've been slowly fixing it with my limited knowledge and Google, and they've lessened somewhat. I've basically just been upgrading drivers and trying to get rid of the old ones.
The biggest change so far has been from yesterday, when I completely uninstalled all AMD components, folders, and registry entries. I then reinstalled with all the newest AMD drivers (chipset too of course). No BSOD's for the rest of the evening yesterday, and none for a few hours this morning, until the newest (which you will see as the only entry for today).

Hoping to finally get this fixed and dealt with once and for all.
Please let me know what I need to do.
Thanks.

Edit: More BSOD's. New one saying it caught a device driver attempting to corrupt the system. I can't recall the stop code now, and I'm on my laptop now so I can't access the minidump for it. The computer also crashed with another 3b win32k 10 minutes after the new one.
I'll go on the computer and add the minidump when someone tries helping. Thanks.


My System SpecsSystem Spec
.
04 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums

Did you perform a clean install after installing so many new hardware?

Is the firmware for your SSD up to date?
My System SpecsSystem Spec
04 Dec 2012   #3
Tezzick

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Welcome to SevenForums

Did you perform a clean install after installing so many new hardware?

Is the firmware for your SSD up to date?
Thanks for the welcome.

I did not do a clean install, as I had no more activations left on my retail DVD. I didn't have enough for my last clean install when I got the SSD, and had to twist Microsoft Support's arm to get it activated. I activated windows fine after the hardware changes.

I should also let you know that I've been in touch with Sapphire, the manufacturer of my Radeon HD 7750, and they think its the card's fault as to why I'm getting constant BSODs. They got me to try the new beta Catalyst (12.11) drivers, and that resulted in more crashes.

So I'm going to RMA through them for now, and if the problems aren't resolved then I'll see if Microsoft will allow me to activate windows just one more time on a clean install.

For now, would it be possible to see if anything else (not related to my graphics card) needs to be fixed? Such as other old drivers, etc.

Thanks for the reply, either way.
My System SpecsSystem Spec
.

04 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.


Upload a screenshot of your hard disk using crystal disk info:Make a hard drive test from the hard drive manufacturers website.Run Disk Check on your hard disk for file system errors and bad sectors on it:

Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
  • 1. Click on the
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
Full tutorial here:

Run Disk Check on your hard disk for file system errors and bad sectors on it:Let us know the results.
My System SpecsSystem Spec
05 Dec 2012   #5
Tezzick

Windows 7 Home Premium 64bit
 
 

Alright well I decided to try a few more things before RMA'ing the video card.

I tried using the old card (radeon hd 5670) after uninstalling the current drivers and installing the drivers for the 5670, but still got crashes. Ran MSE and got 2 trojans and 5 java exploits, apparently, but still would crash even after that.

So I just recently reinstalled windows completely, a fresh install, installed all the drivers (including SSD firmware), and was restoring the backup of my files when it crashed with the 3b stop screen once again.

I'm thinking it has to be the memory at this point, correct?
I'm going to run Memtest and see what comes up, and I will post back here.
My System SpecsSystem Spec
05 Dec 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory
Hmm yup. You can insert the video card in another computer and see if it works fine there.
The usual causes of BCcode 3B are as above ^ so you're right about testing RAM.
Let us know the results. Good luck.
My System SpecsSystem Spec
05 Dec 2012   #7
Tezzick

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Quote:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory
Hmm yup. You can insert the video card in another computer and see if it works fine there.
The usual causes of BCcode 3B are as above ^ so you're right about testing RAM.
Let us know the results. Good luck.
Are you, or someone else, able to analyze my dumps?
I could really use some help knowing if any drivers are outdated/acting up.
Thanks.
My System SpecsSystem Spec
05 Dec 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes I am. And I've been replying to you based on what I see in your files.
My System SpecsSystem Spec
05 Dec 2012   #9
Tezzick

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Yes I am. And I've been replying to you based on what I see in your files.
Would you like the new ones then?
My System SpecsSystem Spec
05 Dec 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sure
My System SpecsSystem Spec
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 3b win32k BSOD from hardware upgrades




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