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Windows 7: BSOD just idling, but now just random crashes/restart. dmp attached

03 Dec 2012   #1
cattown

Windows 7 Home 64bit
 
 
BSOD just idling, but now just random crashes/restart. dmp attached

Computer seems to be crashing randomly, I'm not stressing it out at all. When it restarts itself the boot disk can't be found, but if I restart it everything is fine until the next crash.

Don't know if this helps:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 3
BCP2: FFFFFA800A244060
BCP3: FFFFFA800A244340
BCP4: FFFFF8000338A460
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I've attached the dmp.

Thank you so much, I am at your mercy!


My System SpecsSystem Spec
.
03 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

If you have a SSD, make sure the firmware is up to date

Quote:
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
Upload a screenshot of your hard disk using crystal disk info:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:
My System SpecsSystem Spec
03 Dec 2012   #3
cattown

Windows 7 Home 64bit
 
 

I am booting off an SSD, I'll try to figure out how to check the firmware.

Attached is the msinfo and a screen shot of the crystal drive stats for both of my drives.

I'll run those two tests now, I just wanted to post this as fast as possible before it crashes again.

Thankya kindly, Koolkat, you're saving my whole life.
My System SpecsSystem Spec
.

03 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Were there any recent hardware changes?
The msinfo file seems to be corrupted...
My System SpecsSystem Spec
04 Dec 2012   #5
cattown

Windows 7 Home 64bit
 
 

No hardware changes, it also crashes safe mode which is scary to me.

Recent changes would only be that I installed MotionJoy/LibUSB to allow the use of a PS3 controller, but that was a couple days ago.

I will try to save the msinfo again. It is attached as msinfo2.

I ran the Disk Check by restarting the computer, but... I didn't get any results. I'm not sure what came of it. It checked both hard drives and then booted normally.

I'm still working on the diagnostic procedure, oh god it's possible I'm bad with computers.
My System SpecsSystem Spec
04 Dec 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

That's better. No problematic software. +1 on your choice for antivirus program

Crashes in safe mode? Not good

Are you overclocking anything in your PC? If yes, please revert to factory clocks while troubleshooting.

Let us know if you're able to get through hard drive test then we'll test the RAM.

Follow this way:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.


Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
04 Dec 2012   #7
cattown

Windows 7 Home 64bit
 
 

SUCCESS. Updating the firmware for my boot drive seems to have worked! Apparently Crucial M4 SSD crash after about 5000 hours of use, reset to an hour before the crash and then do it again until you update the firmware.

The memtest went well. Nothing wrong there so I'm pretty sure it was the firmware for the hard drive. The symptom was the same, about an hour of operation and the crashing.

Thank you so much for your help! I HAVE LEARNED A GREAT MANY THINGS TODAY.

I've attached a cat.
My System SpecsSystem Spec
04 Dec 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sweet

Post back if there are any other issues, and take at least 2 weeks to observe the stablity of your computer before marking as solved.

Good luck
My System SpecsSystem Spec
20 Dec 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any updates?
My System SpecsSystem Spec
20 Dec 2012   #10
cattown

Windows 7 Home 64bit
 
 

Hi! Wow, thanks for checking in on me! Everything has been great and the machine is functioning perfectly. Thank you again for your help, I owe you a beer
My System SpecsSystem Spec
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 BSOD just idling, but now just random crashes/restart. dmp attached




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