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Windows 7: Random BSOD

05 Dec 2012   #1
soniasilva

windows 7 32bit
 
 
Random BSOD

Hello i'm getting BSOD in my new computer. It happenned 3 times in apparent random. I think i managed to attach the dmp files.
All help appreciated. Let me know if you need more information.


My System SpecsSystem Spec
.
05 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello soniasilva.

It is a graphics related crash. VIDEO_TDR_FAILURE (116).
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008fa94e0, fffff88004c93900, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7900 )

Followup: MachineOwner
---------
You need to follow the guide STOP 0x116: VIDEO_TDR_ERROR troubleshooting.

Though apparently it is visible that youd display driver is out of date.
Code:
lmvm atikmpag
start             end                 module name
fffff880`04c8c000 fffff880`04ce1000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jan 18 07:58:25 2012 (4F162E49)
    CheckSum:         00052812
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from AMD Graphics Drivers & Software

Let us know the results.
My System SpecsSystem Spec
05 Dec 2012   #3
soniasilva

windows 7 32bit
 
 

Thank you for your help!
I've just updated the display driver as you suggested. Let's see if the problem is solved.
My System SpecsSystem Spec
.

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