Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: Multiple BSOD, error 0x000000E1

05 Dec 2012   #1

Windows 7 Home Premium
 
 
Multiple BSOD, error 0x000000E1

I have been experiencing multiple BSOD for about 2 weeks now. It has occurred during various different times, including upon opening internet pages, after prolonged non-use, and just for the heck of it, or so it seems. I don't think I had downloaded any new drivers. I am not totally computer savvy, but can follow directions pretty well and would appreciate any help. I think I was able to download the last dump from the BSOD correctly.

My System SpecsSystem Spec
.

05 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.


Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
  • 1. Click on the
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
Full tutorial here:

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Free up the start-up, nothing except the antivirus is usually needed.

Make scans with the following:

-Kaspersky TDSSKiller-ESET online scanner
My System SpecsSystem Spec
06 Dec 2012   #3

Windows 7 Home Premium
 
 
msinfo32 and system file checker

OK, here are the msinfo32 items requested and the system file checker is running. I will work on the McAfee and the Microsoft Security Essentials tonight. Thank you
My System SpecsSystem Spec
.


06 Dec 2012   #4

Windows 7 Home Premium
 
 

The system file checker found some corrupt files and said that it was unable to fix some of them. Details included in the CBS.log windir/Logs/CBS/CBS.log. How do I find this and upload here.
My System SpecsSystem Spec
06 Dec 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Check option three (3) on the tutorial

Got them, thank you

Post back updates on how the BSOD-s are after following all the steps.

Next:

Update the display driver to a more recent version. In case the download link I post is not compatible with your system, you can roll back drivers or make windows get the latest ones:
Code:
Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6214, 302.50 KB (309,760 bytes), 7/6/2011 1:32 AM)
Method:
  • Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and then restart the system.
  • Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
    • Tutorial: Sometimes drivers remain, not completely uninstalled.
    Follow this tutorial for complete removal of drivers of the particular program> Drivers - Clean Left over Files after Uninstalling
Get the latest drivers from:
Go to this link:
Check your system for latest drivers and download and install all/any drivers it finds.

Post back results.
My System SpecsSystem Spec
06 Dec 2012   #6

Windows 7 Home Premium
 
 
system file check results

Here is the results from the SFC, still working on the orther suggestions
My System SpecsSystem Spec
07 Dec 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks. I'm calling a friend to take a look at those files.
Post back when you're done.
My System SpecsSystem Spec
07 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's 5 errors there - SFC fixed 3 of them.
Please also run the CheckSUR tool, which includes other aspects of the OS and may find other problems - we can fix them all at once, then

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply


Just for ease of access and storage - here's teh critical part of teh report....
Code:
2012-12-06 09:00:33, Info                  CSI    000002f9 [SR] Repairing 5 components
2012-12-06 09:00:33, Info                  CSI    000002fa [SR] Beginning Verify and Repair transaction
2012-12-06 09:00:34, Info                  CSI    000002fb [SR] Cannot repair member file [l:22{11}]"sortkey.nlp" of mscorlib, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-12-06 09:00:34, Info                  CSI    000002fc [SR] Cannot repair member file [l:24{12}]"sorttbls.nlp" of mscorlib, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-12-06 09:00:35, Info                  CSI    000002fd [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:20{10}]"lsasrv.mof" from store
2012-12-06 09:00:36, Info                  CSI    000002fe [SR] Cannot repair member file [l:22{11}]"sortkey.nlp" of mscorlib, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-12-06 09:00:36, Info                  CSI    000002ff [SR] This component was referenced by [l:156{78}]"Package_1_for_KB2729452~31bf3856ad364e35~amd64~~6.1.1.0.2729452-16_neutral_GDR"
2012-12-06 09:00:36, Info                  CSI    00000300 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"dciman32.dll" from store
2012-12-06 09:00:37, Info                  CSI    00000301 [SR] Cannot repair member file [l:24{12}]"sorttbls.nlp" of mscorlib, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-12-06 09:00:37, Info                  CSI    00000302 [SR] This component was referenced by [l:156{78}]"Package_3_for_KB2729452~31bf3856ad364e35~amd64~~6.1.1.0.2729452-32_neutral_GDR"
2012-12-06 09:00:38, Info                  CSI    00000303 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"dciman32.dll" from store
2012-12-06 09:00:38, Info                  CSI    00000305 [SR] Repair complete
My System SpecsSystem Spec
07 Dec 2012   #9

Windows 7 Home Premium
 
 
Check SUR

Thanks so for much all the help on this. I really appreciate it. Hopefully I am getting somewhere. Here is the Check SUR zip file. And there are still a few others things I haven't gotten to yet, hopefully I'll be able to knock the rest out today. The Microsoft Security Essentials and the Malwarebytes found trojans and they were all removed. So I am hopeful that this last task fixed what it messed up.
My System SpecsSystem Spec
07 Dec 2012   #10

Windows 7 Home Premium
 
 

I'm working on the disk check today. Do you need any reports from that?
My System SpecsSystem Spec
Reply

 Multiple BSOD, error 0x000000E1





Thread Tools



Similar help and support threads for2: Multiple BSOD, error 0x000000E1
Thread Forum
BSOD error 0x000000E1, please help BSOD Help and Support
Solved Random BSOD, error 0x000000e1 BSOD Help and Support
BSOD error 0x000000E1 BSOD Help and Support
BSOD at various times, error 0x000000E1 BSOD Help and Support
Solved BSOD error 0x000000e1 BSOD Help and Support
BSOD in Games, error 0x000000e1 BSOD Help and Support
BSOD error 0x000000e1 BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 02:03 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33