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| 05 Dec 2012 | #1 |
| | Multiple BSOD, error 0x000000E1 I have been experiencing multiple BSOD for about 2 weeks now. It has occurred during various different times, including upon opening internet pages, after prolonged non-use, and just for the heck of it, or so it seems. I don't think I had downloaded any new drivers. I am not totally computer savvy, but can follow directions pretty well and would appreciate any help. I think I was able to download the last dump from the BSOD correctly. |
My System Specs | |
| 05 Dec 2012 | #2 |
| | Welcome Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here. Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here. McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.
 Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.Run a full scan with both (separately) once downloaded, installed and updated. Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
Run Disk Check on your hard disk for file system errors and bad sectors on it: Free up the start-up, nothing except the antivirus is usually needed. Make scans with the following: -Kaspersky TDSSKiller-ESET online scanner |
| My System Specs |
| 06 Dec 2012 | #3 |
| | msinfo32 and system file checker OK, here are the msinfo32 items requested and the system file checker is running. I will work on the McAfee and the Microsoft Security Essentials tonight. Thank you |
| My System Specs |
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| 06 Dec 2012 | #4 |
| | The system file checker found some corrupt files and said that it was unable to fix some of them. Details included in the CBS.log windir/Logs/CBS/CBS.log. How do I find this and upload here. |
| My System Specs |
| 06 Dec 2012 | #5 |
| | Check option three (3) on the tutorial Got them, thank you  Post back updates on how the BSOD-s are after following all the steps. Next: Update the display driver to a more recent version. In case the download link I post is not compatible with your system, you can roll back drivers or make windows get the latest ones: Code: Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6214, 302.50 KB (309,760 bytes), 7/6/2011 1:32 AM)
Go to this link: Check your system for latest drivers and download and install all/any drivers it finds. Post back results. |
| My System Specs |
| 06 Dec 2012 | #6 |
| | system file check results Here is the results from the SFC, still working on the orther suggestions |
| My System Specs |
| 07 Dec 2012 | #7 |
| | Thanks. I'm calling a friend to take a look at those files. Post back when you're done. |
| My System Specs |
| 07 Dec 2012 | #8 |
| | There's 5 errors there - SFC fixed 3 of them. Please also run the CheckSUR tool, which includes other aspects of the OS and may find other problems - we can fix them all at once, then Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821 (you'll need to look in the details for Method 2) Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient. The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file Then zip the CheckSUR.log and attach it to your reply Just for ease of access and storage - here's teh critical part of teh report.... Code: 2012-12-06 09:00:33, Info CSI 000002f9 [SR] Repairing 5 components
2012-12-06 09:00:33, Info CSI 000002fa [SR] Beginning Verify and Repair transaction
2012-12-06 09:00:34, Info CSI 000002fb [SR] Cannot repair member file [l:22{11}]"sortkey.nlp" of mscorlib, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-12-06 09:00:34, Info CSI 000002fc [SR] Cannot repair member file [l:24{12}]"sorttbls.nlp" of mscorlib, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-12-06 09:00:35, Info CSI 000002fd [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:20{10}]"lsasrv.mof" from store
2012-12-06 09:00:36, Info CSI 000002fe [SR] Cannot repair member file [l:22{11}]"sortkey.nlp" of mscorlib, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-12-06 09:00:36, Info CSI 000002ff [SR] This component was referenced by [l:156{78}]"Package_1_for_KB2729452~31bf3856ad364e35~amd64~~6.1.1.0.2729452-16_neutral_GDR"
2012-12-06 09:00:36, Info CSI 00000300 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"dciman32.dll" from store
2012-12-06 09:00:37, Info CSI 00000301 [SR] Cannot repair member file [l:24{12}]"sorttbls.nlp" of mscorlib, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-12-06 09:00:37, Info CSI 00000302 [SR] This component was referenced by [l:156{78}]"Package_3_for_KB2729452~31bf3856ad364e35~amd64~~6.1.1.0.2729452-32_neutral_GDR"
2012-12-06 09:00:38, Info CSI 00000303 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"dciman32.dll" from store
2012-12-06 09:00:38, Info CSI 00000305 [SR] Repair complete Last edited by NoelDP; 07 Dec 2012 at 02:53 AM.. Reason: add file list |
| My System Specs |
| 07 Dec 2012 | #9 |
| | Check SUR Thanks so for much all the help on this. I really appreciate it. Hopefully I am getting somewhere. Here is the Check SUR zip file. And there are still a few others things I haven't gotten to yet, hopefully I'll be able to knock the rest out today. The Microsoft Security Essentials and the Malwarebytes found trojans and they were all removed. So I am hopeful that this last task fixed what it messed up. |
| My System Specs |
| 07 Dec 2012 | #10 |
| | I'm working on the disk check today. Do you need any reports from that? |
| My System Specs |
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