BSOD Multiple After GPU/PSU upgrade, In Game at First, Now At Desktop


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    BSOD Multiple After GPU/PSU upgrade, In Game at First, Now At Desktop


    hey everyone, usually i can figure this stuff out on my own, im a technical computer science major, but right now im just stuck for once,

    i have a hp p6520y quad core desktop which i purchased unmodified and working great, windows 7 home prem 64 bit

    after 2 months of using the computer i upgraded to an xfx 7770 video card, and to a larger 550w logisys power supply.

    after installing everything the computer crashes in games, deadspace 2 almost never crashes, max payne 3 crashes alot

    sometimes it generates a bug error, and its always 0xa0000001 atikmdag.sys

    i have removed and reinstalled many different drivers, and used driver scrubbers, with no change

    but now my computer is crashing in games and i am getting 0x00000124 Hal.dll and
    0x0000003b / 0x0000001e KMODE_EXCEPTION_NOT_HANDLED ntoskrnl.exe

    it just happened to me while installing a game, and it has happened to me in microsoft word.

    i have all the bug files from the past month, and lot of reports, im just having a hard time sorting things out.


    here is a list of crashes this month ( list is most recent to oldest )

    ==================================================
    Dump File : 120412-20311-01.dmp
    Crash Time : 12/4/2012 2:31:38 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`032e312c
    Parameter 3 : fffff880`095cc170
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\120412-20311-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,888
    ==================================================

    ==================================================
    Dump File : 112512-21387-01.dmp
    Crash Time : 11/25/2012 4:55:18 PM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff800`032e795e
    Parameter 3 : 00000000`00000000
    Parameter 4 : ffffffff`ffffffff
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112512-21387-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,888
    ==================================================

    ==================================================
    Dump File : 111912-19796-01.dmp
    Crash Time : 11/19/2012 2:23:56 PM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff800`0329395e
    Parameter 3 : 00000000`00000000
    Parameter 4 : ffffffff`ffffffff
    Caused By Driver :
    Caused By Address :
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address :
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\111912-19796-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 111412-17128-01.dmp
    Crash Time : 11/14/2012 4:46:41 PM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff800`032d634b
    Parameter 3 : 00000000`00000000
    Parameter 4 : ffffffff`ffffffff
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\111412-17128-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,888
    ==================================================

    ==================================================
    Dump File : 111412-18876-01.dmp
    Crash Time : 11/14/2012 4:25:18 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`032c2ec5
    Parameter 3 : fffff880`02124a70
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\111412-18876-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,888
    ==================================================

    ==================================================
    Dump File : 110912-17238-01.dmp
    Crash Time : 11/9/2012 4:31:01 PM
    Bug Check String :
    Bug Check Code : 0x00000124
    Parameter 1 : 00000000`00000000
    Parameter 2 : fffffa80`06b0e8f8
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+f768
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+4b094c
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\110912-17238-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 110912-16504-01.dmp
    Crash Time : 11/9/2012 4:15:21 PM
    Bug Check String :
    Bug Check Code : 0xa0000001
    Parameter 1 : 00000000`00000005
    Parameter 2 : 00000000`00000000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : atikmdag.sys
    Caused By Address : atikmdag.sys+22a4c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\110912-16504-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,888
    ==================================================

    ==================================================
    Dump File : 110612-16816-01.dmp
    Crash Time : 11/6/2012 12:18:16 PM
    Bug Check String :
    Bug Check Code : 0xa0000001
    Parameter 1 : 00000000`00000005
    Parameter 2 : 00000000`00000000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : atikmdag.sys
    Caused By Address : atikmdag.sys+22a4c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\110612-16816-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,720
    ==================================================

    ==================================================
    Dump File : 110412-15974-01.dmp
    Crash Time : 11/4/2012 6:51:25 PM
    Bug Check String :
    Bug Check Code : 0xa0000001
    Parameter 1 : 00000000`00000005
    Parameter 2 : 00000000`00000000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : atikmdag.sys
    Caused By Address : atikmdag.sys+223e2
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\110412-15974-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,720
    ==================================================

    ==================================================
    Dump File : 110312-19936-01.dmp
    Crash Time : 11/3/2012 8:58:38 PM
    Bug Check String :
    Bug Check Code : 0xa0000001
    Parameter 1 : 00000000`00000005
    Parameter 2 : 00000000`00000000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : atikmdag.sys
    Caused By Address : atikmdag.sys+223e2
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\110312-19936-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,720
    ==================================================

    ==================================================
    Dump File : 110112-27362-01.dmp
    Crash Time : 11/1/2012 10:53:27 AM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff960`000b1c40
    Parameter 3 : fffff880`088d8790
    Parameter 4 : 00000000`00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+b1c40
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\110112-27362-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,720
    ==================================================

    please give me some ideas and starting points, i will let you know what i have tried and haven't, Thanks Much!
    Last edited by stompjrkz400; 05 Dec 2012 at 16:42.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Seeing all your dumps, and adjusting them with your statement, I haven't got a stop 0x124 dump. But it is a hardware related issue.

    As everything is started after you have changed two hardware elements, we can easily narrow it down to these two, and these two elements can cause crashes.

    We can guide you through the process. But as those are new, the tests may make the warranty void. Better you consult with the vendor from whom you purchased the new parts, ask them to test those for you. And if those are faulty, claim for replacement.
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Arc said:
    Seeing all your dumps, and adjusting them with your statement, I haven't got a stop 0x124 dump. But it is a hardware related issue.

    As everything is started after you have changed two hardware elements, we can easily narrow it down to these two, and these two elements can cause crashes.

    We can guide you through the process. But as those are new, the tests may make the warranty void. Better you consult with the vendor from whom you purchased the new parts, ask them to test those for you. And if those are faulty, claim for replacement.
    i can not return the psu, and xfx technical support hasn't been any help, i am not worried about warrenty void, i have run Furmark with perfect readings and i have run a gpu memory tester for 6 hours today, came back error free!


    it just crashed again on me, just browsing the internet

    heres the new dump
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Code:
    Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+223e2 )
    
    Followup: MachineOwner
    ---------
    Carrona.org says .... STOP 0xA0000001:
    Usual causes: Appears to be a custom bugcheck coded into ATI drivers

    Try to update it to the latest one, there is one more version available after that of 28th Sept.
      My Computer


  5. Posts : 1
    Windows Home Premium 64 bit
       #5

    I was just wondering if u ever got this fixed. I have a VERY similar story to u (bought new power supply and xfx graphics card a few months after getting a new quad core pc).

    At the moment I am only experiencing problems in game like u were at first, with the stop error 0xa0000001.

    Hope u did find a fix for this as it's very likely to be the same problem.

    Thanks.
      My Computer


 

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