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Windows 7: Random BSODs. Seems to be ntoskrnl.exe+7e569.

05 Dec 2012   #1
Tetsujidane

Windows 7 Home Premium x64
 
 
Random BSODs. Seems to be ntoskrnl.exe+7e569.

My grandmother has bought a HP p2-1113w with windows 7 home premium x64. It's only a few months old and has crashed 8+ times with the same error, IRQL_NOT_LESS_OR_EQUAL indicating ntoskrnl.exe+7e569

I'm using the computer to teach my grandmother how to use the internet, make word documents, etc. No games (she doesn't even know how to play minesweeper) and the only videos she watches are Antiques Roadshow, but, the BSODs started pretty much right away, even before we started.

As far as I'm aware all drivers are up to date, and all windows updates have been installed.

I've attached the minidump file/s created by SF diagnostic tool.


My System SpecsSystem Spec
.
06 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SF.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

The BSOD was caused by older Netgear Neutral Wireless Solution drivers.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff80002a9dd2c}

*** WARNING: Unable to verify timestamp for scmndisp.sys
*** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
Probably caused by : scmndisp.sys ( scmndisp+16d1 )

Followup: MachineOwner
---------
0: kd> lmvm scmndisp
start             end                 module name
fffff880`0189e000 fffff880`018a8000   scmndisp T (no symbols)           
    Loaded symbol image file: scmndisp.sys
    Image path: scmndisp.sys
    Image name: scmndisp.sys
    Timestamp:        Fri May 27 16:30:22 2011 (4DDF7D3E)
    CheckSum:         00009C0C
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Netgear Neutral Wireless Solution and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Get latest drivers from: Driver Reference Table

Post back results.
My System SpecsSystem Spec
06 Dec 2012   #3
Tetsujidane

Windows 7 Home Premium x64
 
 

Here are the zipped nfo and txt files, named respectively.
My System SpecsSystem Spec
.

07 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks.

Let us know if there's any improvement after updating the driver.
My System SpecsSystem Spec
05 Jan 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any updates?

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  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
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 Random BSODs. Seems to be ntoskrnl.exe+7e569.




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