Windows 7: BSOD during Non-Destructive Reinstall

Defender3 · 05 Dec 2012

I was having random reboots on my Windows 7 SP1 system (ASUS Sabertooth 990FX, AMD Phenom II X6 1100T, 8GB RAM, NVIDIA GeForce GTX 560 1GB and Crucial M4 256GB SSD); I would leave the system for 20 minutes or so and come back to find it had recovered from some sort of issue and rebooted. The system also seemed to be running a a bit slower, and it's been a few years since I installed, so I decided to do a nondestructive reinstall using the latest Win 7 installer with SP1 from digital river (and following the instructions here in another tutorial thread).

The install was going fine and was in the final stage when the BSOD happened and a memory dump occurred. The new install stopped and reverted the system back to the previous Win 7 version. I ran the SF diagnostic tool and here I am for some help trying to figure out if I may have a hardware issue. TIA.

Arc · 06 Dec 2012

Hello Defender3.

Install Service pack 1.

Code:

Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

It is caused by Symantec Real Time Storage Protection.

Code:

fffff880`0354c568  fffff880`07ce3110Unable to load image \SystemRoot\System32\Drivers\N360x64\0502020.003\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
 SRTSP64+0x2b110

It is protecting your storage discs in such a strong way that they are failing to perform perfectly.

I would suggest you to uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one.

Let us know the results.

Defender3 · 06 Dec 2012

Arc - Thanks for the reply. I'll do as you suggest as soon as I can and update the thread with the results.

D3

Defender3 · 06 Dec 2012

Arc,

Problem solved!

I was running Windows 7 SP1 so I skipped that suggestion and used the Norton Removal Tool to remove the Norton Suite. I then did a non destructive reinstall using a USB based Win 7 SP1 installer. The re-install executed with no problems and the system is up and running with no apparent issues.

Thanks for taking the time to reply and help, Happy Holidays!

D3

ETA - Not sure about MS Security Essentials:

http://www.techspot.com/news/50945-m...rtificate.html

Arc · 07 Dec 2012

From my debugging experience I can only say that no other AV program will make you happy in the long run, even not free avast, which is almost as good as MSE.

Nice to know that your issue is solved. I will have another look at this thread when i will be in home.

Arc · 07 Dec 2012

Quote: Originally Posted by Defender3

Arc,

Problem solved!

I was running Windows 7 SP1 so I skipped that suggestion and ............

Well, what I was to say ... why I have suggested you for service pack 1.

Code:

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
Machine Name:
Kernel base = 0xfffff800`0380f000 PsLoadedModuleList = 0xfffff800`03a4be70
Debug session time: Mon Dec  3 00:50:43.799 2012 (UTC + 5:30)
System Uptime: 0 days 0:42:57.204

So as on 3rd December, when the system crashed for the last time as per the zip supplied, it was not service pack 1 installed.

Defender3 · 07 Dec 2012

Let me clarify - when I first tried to do the non-destructive reinstall, I had SP1 installed with all updates. My original Windows 7 disk did not have SP1, so I uninstalled it so I could do the upgrade with the original disk. When that failed, I found the Windows 7 Installer with SP1 and used that instead.

Arc · 07 Dec 2012

Whatever, as there is no problems now, it's all good

Let us know for any further issues, ok?

Defender3 · 07 Dec 2012

Will do - and thanks again for the help.

Windows 7: BSOD during Non-Destructive Reinstall

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