BSoD with laptop during hibernate mode. Never had one before.

rarecabbage · 07 Dec 2012

Basically, the laptop was in hibernate mode and this bsod occurred. Its windows 7 64bit home. Help, please?

Code:

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	1000009f
  BCP1:	0000000000000004
  BCP2:	0000000000000258
  BCP3:	FFFFFA8003692B50
  BCP4:	FFFFF80000B9C3D0
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\120712-27066-01.dmp
  C:\Users\Renae\AppData\Local\Temp\WER-80699-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

koolkat77 · 07 Dec 2012

Welcome to SF

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here

Update the following drivers: Driver Reference Table

Code:

lmvm iaStor
start             end                 module name
fffff880`01032000 fffff880`01186000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Sat Nov 06 13:44:52 2010 (4CD50774)
    CheckSum:         0007413F
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to;

Realtek RTL8192CE Wireless LAN PCI-E NIC
Realtek RTL8188CE 802.11b/g/n WiFi Adapter
Other Realtek wifi adapters use this same driver

Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Code:

0: kd> lmvm rtl8192Ce
start             end                 module name
fffff880`06c88000 fffff880`06dc6000   rtl8192Ce T (no symbols)           
    Loaded symbol image file: rtl8192Ce.sys
    Image path: \SystemRoot\system32\DRIVERS\rtl8192Ce.sys
    Image name: rtl8192Ce.sys
    Timestamp:        Mon Dec 13 11:13:49 2010 (4D05AB8D)
    CheckSum:         000EF677
    ImageSize:        0013E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update to latest from: Driver Reference Table

^Use the same method to uninstall: Synaptic Touch Pad Driver > Driver Reference Table

Code:

kd> lmvm SynTP
start             end                 module name
fffff880`0862f000 fffff880`08791000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Fri Mar 25 07:41:29 2011 (4D8BF2C9)
    CheckSum:         0016657A
    ImageSize:        00162000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4