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Windows 7: Bsod - driver_power_state_error

06 Dec 2012   #1
PSD

64bit Home
 
 
Bsod - driver_power_state_error

Hi guys,

This is now happening a few times a day - if the PC is shut or left for a while - it is very annoying. Any advice is greatly appreciated.

I have run the Seven Forums Diagnostic tool and uploaded the zip file for analysis.

Thank you very much

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8007DB8060
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA800E35A010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\120612-16707-01.dmp
C:\Users\Paul\AppData\Local\Temp\WER-39561-0.sysdata.xml

My System SpecsSystem Spec
.

06 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

PROBLEMATIC SOFTWARE:

Code:
Start Menu\Programs\Ad-Aware Antivirus    Public:Start Menu\Programs\Ad-Aware Antivirus    Public
Start Menu\Programs\McAfee Family Protection    Public:Start Menu\Programs\McAfee Family Protection    Public
Please uninstall the above with Revo uninstaller Free in Advanced mode.

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-
1. Microsoft Security Essentials - Free Antivirus for Windows
2. Malwarebytes - Free
3. Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

The following drivers need to be updated:

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros and reboot the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

If its wireless, match your device from here:If its not a wireless, match your device from here:
Code:
kd> !irp fffffa800e530c60
Irp is active with 5 stacks 3 is current (= 0xfffffa800e530dc0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8007e8a050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007e220f0 00000000 fffff8000351d200-fffffa800cf4d2c0 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800cf4d2c0    

            Args: 00000000 00000000 00000000 00000000
0: kd> lmvm athrx
start             end                 module name
fffff880`0bcde000 fffff880`0bf28000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Fri Oct 29 06:29:03 2010 (4CCA154F)
    CheckSum:         00247E02
    ImageSize:        0024A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
kd> lmvm igdkmd64
start             end                 module name
fffff880`0ae30000 fffff880`0b9da100   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sat Jun 11 00:16:00 2011 (4DF25F60)
    CheckSum:         00BB2563
    ImageSize:        00BAA100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Go to this link and check the system for the latest updates and install them.
Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
  • 1. Click on the
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:
Free up the start-up, nothing except the antivirus is usually needed.
Post back your results and we'll do more troubleshooting if needed.
My System SpecsSystem Spec
06 Dec 2012   #3
PSD

64bit Home
 
 

Thank you so much for the response. I will go through this and see what happens.

Cheers
My System SpecsSystem Spec
.


07 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Keep us posted either way
My System SpecsSystem Spec
07 Dec 2012   #5
PSD

64bit Home
 
 

Hi Koolkat,

OK, I have been through all this, and so far everything has been stable. No crashes today.

I could pretty much get a BSOD at any time after closing and opening the lid of the laptop. This stopped as soon as I de-installed and re-installed the new version of the atheros wireless driver. I continued with the other steps though to be thorough and they all checked out. So it looks like the issue is resolved - I will monitor over the next week and update the thread if it comes back. Thanks again for the great advice.

Cheers
My System SpecsSystem Spec
07 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the update.

Hope it remains stable
My System SpecsSystem Spec
31 Dec 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner

Happy new year!
My System SpecsSystem Spec
01 Jan 2013   #8

Windows 7 Home Premium 64bit
 
 
Still having issues

I replied to this thread with my own issues yesterday (cannot see that reply now for some reason) and you told me the problem was similar to the original post. I removed McAfee and installed MSE but I am still getting the BSOD. Twice today so far. The first time it happened whilst typing, the second time whilst in sleep mode.

Thank you
My System SpecsSystem Spec
01 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by biglos44 View Post
I replied to this thread with my own issues yesterday (cannot see that reply now for some reason) and you told me the problem was similar to the original post. I removed McAfee and installed MSE but I am still getting the BSOD. Twice today so far. The first time it happened whilst typing, the second time whilst in sleep mode.

Thank you
This is your thread
http://www.sevenforums.com/crashes-d...ml#post2235389
My System SpecsSystem Spec
Reply

 Bsod - driver_power_state_error





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