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Windows 7: BSOD on desktop

06 Dec 2012   #1

Windows 7 Home Premium 64 bit
BSOD on desktop

I was on my desktop with itunes and 2 chome browerser open. I had noticed that the song I was listening to had randomly stopped playing but I had to leave my computer for a moment. When I came back I saw the dreaded BSOD.

Dump files are attached

***I upgraded the RAM from 4 gb to 8 gb back in July and got a BSOD a few days later. I restarted and it went away. No problems since.

Thanks in advanced!

My System SpecsSystem Spec

07 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1

Hello nick91900.

The zip you uploaded does not contain any crash dump. Dump Files - Configure Windows to Create on BSOD

Follow it manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump.

Post it on the next system crash. Aslo upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
A stop 0xF4 is a storage related bugcheck.
  1. Update your SSD's Firmware (skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
09 Dec 2012   #3

Windows 7 Home Premium 64 bit

Just got another blue screen. Different stop this time.

Made sure I got the right dump now.

I pulled the HD out and took a look at the bottom. The silver piece in the center looks damaged. I was scratched it was spinning and something brushed against it. I have a laptop and it should be pretty protected. The only way I can see that happening is if the area to the right of the track pad was pressed in really hard. I'll include a pic
My System SpecsSystem Spec

10 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: fffffa80072d17c8, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:


DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000009d





LAST_CONTROL_TRANSFER:  from fffff800036c60cc to fffff800036d1fc0

fffff880`03508818 fffff800`036c60cc : 00000000`0000007a 00000000`00000020 ffffffff`c000009d fffffa80`072d17c8 : nt!KeBugCheckEx
fffff880`03508820 fffff800`036bafc7 : fffffa80`072d1760 00000000`c000009d 00000000`00000000 fffffa80`072d17f8 : nt! ?? ::FNODOBFM::`string'+0x50040
fffff880`035088e0 fffff800`036c4a37 : fffffa80`0670b510 fffffa80`0670b560 00000000`00000000 00000000`00000000 : nt!IopCompletePageWrite+0x57
fffff880`03508910 fffff800`036c7c3d : fffffa80`0670b510 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
fffff880`03508990 fffff800`036d44da : 00000000`00000000 00000000`00000000 00000103`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x3dd
fffff880`03508a20 fffff800`0365fa5f : fffffa80`00000002 fffff880`03508d20 fffffa80`00000001 00000000`00000013 : nt!KeWaitForMultipleObjects+0x272
fffff880`03508ce0 fffff800`03968e5a : fffffa80`0670b510 00000000`00000000 00000000`00000080 00000000`00000001 : nt!MiModifiedPageWriter+0xcf
fffff880`03508d40 fffff800`036c2d26 : fffff880`03164180 fffffa80`0670b510 fffff880`0316efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03508d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


nt! ?? ::FNODOBFM::`string'+50040
fffff800`036c60cc cc              int     3


SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+50040

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+50040

BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+50040

Followup: MachineOwner
First let me know .... is the HDD properly connected? And, is it physically damaged for sure?
My System SpecsSystem Spec
10 Dec 2012   #5

Windows 7 Professional SP1 64-bit

I suggest using Seatools as Arc recommended. If you do not have a blank cd (which a lot of people don't buy any more) then you can use the Seatools for Windows. You can also use the free trial of HD Tune. I find the HD Tune does better in terms of telling you exactly what the problem is. It sounds to me, based on what you said about your music suddenly stop playing, that you might have a number of bad sectors, resulting in files becoming corrupted. It might be time to replace the hard drive.
My System SpecsSystem Spec
10 Dec 2012   #6

Windows 7 Pro x64 SP1

FWIW: Steve Gibson's program spinwrite has saved many a hard disk and the critical data on it.
Not cheap but well worth it if your data is critical. **Home of Gibson Research Corporation** is their url.

My System SpecsSystem Spec
10 Dec 2012   #7

Windows 7 Home Premium 64 bit

I'm 99.99% sure its connected properly. I'm using a laptop so it only has one place for the HD to go. It just slides in. I can post pic if necessary. Yes it looks damaged. The silver part in the center about the size of a quarter looks like a CD that was scratched while spinning.

I'm getting a SSD with a transfer kit for Christmas so as long as it last 2 weeks its fine.

I don't have any critical data on here and the little that I do have is backed up to dropbox and Google drive.

Just started the HD tune pro error check and will edit back with results.

My System SpecsSystem Spec
11 Dec 2012   #8
Microsoft MVP

Windows 7 Ultimate X64 SP1

I haven't used it for some time but Sea Tools used to offer to "fix" a bad drive after the long scan foe Seagate drives.
My System SpecsSystem Spec
11 Dec 2012   #9

Windows 7 Home Premium 64 bit

I haven't had any blue screens since I last posted but now I'm having another problem.

My computer keeps freezing. Programs won't open. explorer.exe keeps crashing.

I have another HD available but I need to get the network drivers onto it. Any advice on how to do that?
My System SpecsSystem Spec
12 Dec 2012   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1

You'll first have to get Windows 7 on the new drive. While you still can download the network drivers and save to a USB stick, get one or five if you don't have any, they are very handy.
My System SpecsSystem Spec

 BSOD on desktop

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