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Windows 7: BSOD after waking from Sleep No Crash Dump

07 Dec 2012   #1
finesthours

Windows 7 Professional x64 SP1
 
 
BSOD after waking from Sleep No Crash Dump

I have an Asus G50VT-X5 and I just installed a new Intel 330 SSD 240GB and started with a fresh Windows 7 Pro install. I've installed all windows updates (including SP1) and all the latest driver updates from Intel, Nvidia and the Asus driver support site.

Every time I wake from sleep the computer freezes and then after a couple of seconds bsod's. I've uploaded a picture of the bsod and while in that picture it doesn't show it, I have seen that it proceeds to say something to the effect of "physical memory dump failed" or something like that.

I tried to use a program called WhoCrashed to give me information on the crash dump, but it doesn't seem to be detecting any crash dump files. The program has a feature to crash the computer to make sure it is recording crash dump files correctly and it turns out it does, just not when it bsod's from waking up.

Please let me know if you need any other information, and thank you all very much for your time and help.


My System SpecsSystem Spec
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07 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome To SevenForums.

Bcc F4 is usually storage related. Have you checked if the firmware of the SSD needs to be updated?
My System SpecsSystem Spec
07 Dec 2012   #3
finesthours

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Welcome To SevenForums.

Bcc F4 is usually storage related. Have you checked if the firmware of the SSD needs to be updated?
I have installed v3.1.2 of the Intel SSD Toolbox and according to that my firmware is up to date. According to Device Manager when I check for driver updates it says I have it up to date. The only thing I have seen that I might have to install is the Intel RST, but as far as I can tell that's only for RAID set ups and I'm sure I don't have that. Is there somewhere else I can check to see if I need to update anything? Also for future reference, where did you find the reference to BCC F4? Much thanks in advance.
My System SpecsSystem Spec
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07 Dec 2012   #4
finesthours

Windows 7 Professional x64 SP1
 
 

Also wanted to add I've performed chkdsk and sfc /scannow and both came with NO errors reported. Although I don't know much about those commands, I just ran the command prompt as admin and put in those commands, should I have added anything else or done something else with those commands?
My System SpecsSystem Spec
07 Dec 2012   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

finesthours, Welcome to Seven Forums. If you would, please fill out your system specs. I will help us greatly to be able to help you. In the bottom left of your last post you will see 'my system specs', click on that, there you will see another link update system specs. Fill it out as completely as possible and click save at the bottom. If you would like to see what we like, click my system specs in the bottom left of my post and see mine.

As for IRST, I don't know if you are running an Intel or AMD system. If you have an AMD chipset, you can't install it. If you are running an Intel chipset, you can. You are correct that it is Intel's Raid driver. However, it contains a driver called, IaStor.sys. That is Intel's AHCI driver and you can only get it by installing IRST. On all my SSDs, I use it. It seems to perform better than Microsoft's MSAHCI AHCI driver. I assume you have your Sata controller in AHCI mode. By installing IRST, you do not have to run raid and you should notice no difference in the operation of your computer. It simply provides a driver to run raid if you decide you want to do so. If you have any further questions, don't hesitate to ask.

For your information, scannow is a system file checker which will verify system files and attempt to fix any that are missing or corrupted. Check Disk checks your hard drive for errors on the drive itself.
My System SpecsSystem Spec
07 Dec 2012   #6
finesthours

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by essenbe View Post
finesthours, Welcome to Seven Forums. If you would, please fill out your system specs. I will help us greatly to be able to help you. In the bottom left of your last post you will see 'my system specs', click on that, there you will see another link update system specs. Fill it out as completely as possible and click save at the bottom. If you would like to see what we like, click my system specs in the bottom left of my post and see mine.
Thanks for the suggestion! I've filled it out as much as I could, let me know if I should try to dig up some more information.

Quote   Quote: Originally Posted by essenbe View Post
As for IRST, I don't know if you are running an Intel or AMD system. If you have an AMD chipset, you can't install it. If you are running an Intel chipset, you can. You are correct that it is Intel's Raid driver. However, it contains a driver called, IaStor.sys. That is Intel's AHCI driver and you can only get it by installing IRST. On all my SSDs, I use it. It seems to perform better than Microsoft's MSAHCI AHCI driver. I assume you have your Sata controller in AHCI mode. By installing IRST, you do not have to run raid and you should notice no difference in the operation of your computer. It simply provides a driver to run raid if you decide you want to do so. If you have any further questions, don't hesitate to ask.
I am running an Intel system. I'm tempted to install this driver, even if it doesn't fix my current problem. Better to have the RAID functionality and not need it than need it and not have it in the future.

Quote   Quote: Originally Posted by essenbe View Post
For your information, scannow is a system file checker which will verify system files and attempt to fix any that are missing or corrupted. Check Disk checks your hard drive for errors on the drive itself.
Thanks for that, now I'm sure my system files and hard drive are fine, looks like it might be a driver problem. It's not too late to reformat and install drivers one by one to see which is the culprit, but do you or anyone else have any clue as to what might be causing this?

Thanks.
My System SpecsSystem Spec
07 Dec 2012   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It can also be a hardware problem, but we won't go there quite yet. Please download AS SSD. It is an SSD benchmarking program. Just be careful not to install any junk programs that may come with it. As I recall, it does not install, extract it and run the exe program. It will open a window, in the top left make sure your SSD is selected. You do not need to run the program, there is some information in that window I would like to see. Just open it, select your SSD and post a screenshot of the window. Running the test is not necessary. You may also want to download CPUz. It will provide you and us a lot of information about your system. There probably is no regular on Seven Forums who does not use it. It is pretty much the standard most of us go by. But again, be careful of the junk programs they like to download with it. Just uncheck the boxes.
My System SpecsSystem Spec
07 Dec 2012   #8
finesthours

Windows 7 Professional x64 SP1
 
 

I should mention that I just installed the Intel RST driver, but I have not tested if that has fixed my issue just yet. In the meantime, I've attached the screen shot of AS SSD without running the test as well as some CPU-Z info. Please let me know if you need anything else. Thanks!
My System SpecsSystem Spec
07 Dec 2012   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

From everything I can see, it looks right.
My System SpecsSystem Spec
08 Dec 2012   #10
finesthours

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by essenbe View Post
From everything I can see, it looks right.
This along with the fact that I just confirmed I'm still BSODing even with the RST driver is disheartening. Unless there are any other suggestions, tomorrow I plan to reformat and reinstall everything one by one to see what caused this problem. I will update once I hopefully fix it.
My System SpecsSystem Spec
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