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Windows 7: Blue screen problem


08 Dec 2012   #1

Windows 7 x64
 
 
Blue screen problem

I know this post is two years old but I'm having a very similar problem - http://www.sevenforums.com/crashes-d...ease-help.html

I've tried to update the four drivers listed above but haven't found anything newer than what I have. I have also removed McAfee and replaced it with Microsoft Security Essentials. I just experienced another BSOD.

I attached the diagnostic tool zip file but I haven't yet run the bootable diagnostics yet. I've run memtest and others in the past with no problems so I don't expect there to be anything this time, but I'm going to do it anyway. Is there any chance this has been solved sometime over the past two years?


My System SpecsSystem Spec
.

08 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi & welcome to sevenforums.

Dump files show possible memory errors. Test RAM again, in the following manner:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.

How old is this computer? Its hardware? When did you last install windows on it?

Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
  • 1. Click on the
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Free up the start-up, nothing except the antivirus is usually needed.Upload a screenshot of your hard disk using crystal disk info and summary tab using speccy:Post back results.
My System SpecsSystem Spec
09 Dec 2012   #3

Windows 7 x64
 
 

Thanks for the suggestions. I did run disk check, HD diagnostic scan, and the memtest (for three passes on both sticks) earlier today and everything checked out. I'll start running memtest overnight as suggested and work my way down the list in the morning. Obviously it's going to take some time but I'll post back when I've finished the tests.
My System SpecsSystem Spec
.


09 Dec 2012   #4

Windows 7 x64
 
 

Oh, sorry. You also asked about the computer. It's about four years old, give or take. Toshiba Satellite L355D with standard hardware:

AMD Turion X2
ATI Radeon X1250
3GB RAM

I'm not sure what other hardware info you might be interested in.

It has been a few months since I last installed Windows but the last time was, at least, the second reinstall. I updated to Windows 7 about a year ago and immediately started having problems. I've been powering through, trying the occasional thing here and there (hence the previous memtest runs) and I know I've reinstalled Windows at least twice now.
My System SpecsSystem Spec
09 Dec 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks. Take your time.
Will be waiting for the snips.
My System SpecsSystem Spec
10 Dec 2012   #6

Windows 7 x64
 
 

Okay, here it is:
Ran memtest 8x on each individual stick in each slot with no errors
System File checker didn't catch any problems
Ran disk check and everything passed
Currently running on a clean boot going on one whole hour without any terminal crashes
Screenshots of Crystal Disk Info and Speccy are attached.
My System SpecsSystem Spec
10 Dec 2012   #7

Windows 7 x64
 
 

Obviously I don't know much about what I'm looking at in those snapshots but I certainly appreciate your help getting this issue finally situated if possible.
My System SpecsSystem Spec
11 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

How many sticks of RAM do you have? Test how your computer works on running one/each individually. If there is any dust accumulated inside of the case, clear them.

With driver verifier enabled the crashes seemed to blame very old drivers for your video card.
Code:
lmvm atikmdag
start             end                 module name
fffff880`0484e000 fffff880`04dbe000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri May 22 10:10:27 2009 (4A1625B3)
    CheckSum:         005261B1
    ImageSize:        00570000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You should update them.

Quote:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper Link to update from here: AMD Driver Autodetect
*Does the computer BSOD in safe mode?

Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerDownload the free version of malware bytes and make a full scan: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.
My System SpecsSystem Spec
12 Dec 2012   #9

Windows 7 x64
 
 

There are two sticks of RAM. I'll do test running the computer on each stick individually but I have a hard time believing that is the problem. The computer worked fine right up until I upgraded to 7.

I'm far more willing to believe it's an issue with the drivers but I can't seem to get any more up-to-date drivers. I followed your directions but it reinstalled the same driver.

Kaspersky and ESET couldn't find anything. Neither did Malwarebytes.

I did have another BSOD between this round of tests and the previous. I zipped the dump file and have attached it.

I'm trying to learn how to read these things as we go along but I'm not having much success in decoding things for myself. So if there are any tutorials in reading minidump files I'd be interested in that too.

Thanks again.
My System SpecsSystem Spec
12 Dec 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did you run the windows upgrade advisor before doing so? : Windows 7 Upgrade Advisor - Download - Microsoft Windows

Driver Verifier

Use verifier for 36 hours. Then send us the BSOD reports

Quote:
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because [/B][B]Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
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