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Windows 7: Blue screen shut down

09 Dec 2012   #1
diplomat2358

win 7- 64bit
 
 
Blue screen shut down


plz help me..
I am sick of this..
how can I fix this one?

BCCode: d1
BCP1: 0000000000000006
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800140DFCD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120912-36145-01.dmp
C:\Users\eda\AppData\Local\Temp\WER-75551-0.sysdata.xml

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My System SpecsSystem Spec
.
09 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Please post them following: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
10 Dec 2012   #3
diplomat2358

win 7- 64bit
 
 

I diagnosis BSOD
in my case during BSOD didn't shutdown.
plz... help
My System SpecsSystem Spec
.

10 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

There are no dump files. Please follow this thread to enable them: Dump Files - Configure Windows to Create on BSOD

Based on the other files you have posted and the situation you describe, this should be fairly easy.

Please uninstall BitDefender and McAfee Antivirus. They are a frequent cause of BSOD-s for some reason.
MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-
1. Microsoft Security Essentials - Free Antivirus for Windows
2. Malwarebytes - Free
3. Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
  • 1. Click on the
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Free up the start-up, nothing except the antivirus is usually needed.If its wireless, match your device from here:If its not a wireless, match your device from here:Postback results.
My System SpecsSystem Spec
26 Dec 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Were the blue screen problems solved?
My System SpecsSystem Spec
27 Dec 2012   #6
diplomat2358

win 7- 64bit
 
 

yes.. thanks problem was bitdefender.
My System SpecsSystem Spec
27 Dec 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Great!

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner


Let us know if they reoccur.
My System SpecsSystem Spec
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