BSOD playing error 0x00000116

Here is the information needed with 1 dmp file. I was playing the game Natural Selection 2 when this happend.

The system is a fresh install with Windows 7 64bit Professional. Temperatures are pretty good everything is around 60degree while gaming and nothing is overclocked. Memtest did not found any problem with my memory sticks ran them over 20 passes / each stick. Tested OCCT for 5 hours straight and no crashes. Ive tried with a different graphic card which I know works but I still get bluescreens while playing games. Help please!

Ive done all steps at http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html still no luck. Ive tried different nvidia drivers but all of them gives me the same error.

I was going to test driver verififer but all drivers there was from microsoft so it cant be driver related.

Reinstall NVIDIA GeForce GTX 680:


Download Latest Driver > Uninstall Current Driver > Reboot > Run Driver Sweeper > Reboot > Reinstall Driver


Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Driver Download Page:

• NVIDIA Driver Downloads - Advanced Search

Follow these steps:

• http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Overclocking -
I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

Please run the following tests for your graphics card and RAM:

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 7-8 passes, and preferrly overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Graphics Card:

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

:warn:Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test:

• CPUID HWMonitor

Hard Drive:

• http://www.sevenforums.com/tutorials/433-disk-check.html
• CrystalDiskInfo - Software - Crystal Dew World
• SeaTools for Windows | Seagate

Scan for corrupted or missing Windows files with:

• http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Check for any driver compatibility issues with:

• Windows 7 Upgrade Advisor - Download - Microsoft Windows

If you are using DirectX, then try uninstalling and then reinstalling the DirectX Runtime:

• How to download and install DirectX

Please post back your results

This is the latest drivers and they are fresh installed directly after I reinstalled windows 7. Nothing is overheating and nothing is overclocked. Ive run furmark for 5 hours without a crash but in games it can happen within 5-10min.

Memtest ive already run it before I format my computer 20 passes on each DDR stick but no errors.

Beta drivers are known to problematic in some cases, using the same process in my first post (Post #2), install the latest drivers which are WHQL certified; these drivers may have been tested by a third-party and then sent to Microsoft.

Driver Download Page:

• NVIDIA Driver Downloads - Advanced Search

Try testing with OCCT, test the graphics memory (if possible) and the Power Supply:

• http://www.sevenforums.com/tutorials/160729-nvidia-amd-video-card-test-occt.html

Post back the results please

I've had this problem for quite a while now and I have tested more than 10 different drivers but all give me the same problem. I ran OCCT for 6 hours without a crash and temps where 70degree on GPU and 55 on CPU. I saw something weird though while runing memtest again. The First stick was running at 6-6-6-20 647MHz 1295MHz and second one was running at 9-9-9-24 647MHz 1295MHz, They are supposed to be running at 8-8-8-24 1600MHz @ 1.5V so I changede their links to the correct one but No errors were found I ran them 20 passes on each stick. I believe both are running at 8-8-8-24 2T now but is that correct?


I've tested a AMD card in my system (removed nvidia drivers before ofcourse) but I got same error with the AMD card which I Know works as my its my friends. I dont think its the GPU that is faulty and nor I believe its a driver related problem as these errors happens when I did a fresh install of Windows 7.

Have you tested the PSU? Upload the results of OCCT tests

I let it run for 2hours~ the program crashed after a while no idea why but here are the results

What results of the GPU and CPU tests?

I only ran Power supply one. Want me do CPU:OCCT or CPU:LINPACK and GPU:3D ?

Do GPU: Memtest and GPU: 3D and then post the results

The OCCT graphs show your voltage fluctuating quite a bit.
Most computer case companies are not known for having quality PSUs, they usually have poor quality so they can add to a package for a cheap price.
Is it an Integra R2, Newton R2 or Tesla R2?

Do you have/can borrow another PSU you can test with?

I cant find OCCT GPU Memtest in the menu and for the PSU I dont think OCCT is showing the right voltage as speedfan shows another value and AIDA64 shows another values. I dont have a PSU to borrow to test but I havent gotten a bluescreen for 2 days now, I watched bios and saw that I had OC GENIE enabled and I Disabled it. I would like to OC my CPU though to 4.2GHz but maybe my PSU cant handle it.

the PSU is the following Newton R2 650W, 80 PLUS - Fractal Design

Uhm so yea I tried playing Borderlands 2 which I had problems with before and after 5minutes the game crashed without an error, I pressed ok then everything crashed on the computer and my harddrive E:\ went missing from the system, its not showing in disk management. I ran Western Digital Harddrive test the extended one for 2 hours without finding a error on the disk.

Can this be why my system is crashing? In Event viewer I have hundres of these "An error was detected on device \Device\Harddisk0\DR0 during a paging operation."

Before Error 51 I had Error 15 "The device, \Device\Harddisk0\DR0, is not ready for access yet." and one error 11 "The driver detected a controller error on \Device\Ide\IdePort0." I only use SATA and I Dont even think my motherboard have any IDE ports.

Check within the BIOS if the drive is being detected, and make sure that the power and SATA cables are correctly connected to the drive.

Might be the SSD, disconnect the HDD. See if you're still getting the same errors.

In Device Manager, expand 'IDE ATA/ATAPI controllers, right click the 'Intel' entry and click properties, Drivers tab, what 'Driver Provider' and 'Driver Version' is listed?

I replaced the SATA cables and in device manager it says

Driver Provider Intel
Driver Date 2011-04-26
Driver Version 10.5.0.1026

Just had another bluescreen while play BF3 same error code 0x116. Ive ordered another PSU with 850W from corsair to check if its the PSU thats crashing.

I played minecraft yesterday also but when the map was loading I had 0fps and my computer froze and then it jumped back to 400FPS for 1 second and back to 0FPS. I checked event viewer now and
I had 45 714 errors with Error ID 2

"The NVIDIA OpenGL driver has encountered
an out of memory error. This application might
behave inconsistently and fail."

All these errors happend under 4 seconds.

EDIT2:

The bluescreen from BF3 was the same error aka 0x116 but this time it was caused by another driver i8042prt.sys uploaded the dmp.

Your Intel RST driver looks ok.

Follow the instructions on this link.
Try the suggestions if you haven't already.
STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors

Since you have tried other nVidia drivers, and the AMD card crashed in your system, there is a chance it is the PSU.
The FPS dropping like that can be a power fluctuation, not seated correctly, faulty card. You have ruled out the last two already.
There are other possibilities but the PSU is most likely.

Ive already done all those steps on the TDR troubleshoot. The PSU should arrive tomorrow but what makes me wonder is the bluescreen caused by the i8042prt.sys

i8042prt.sys - Driver Reference Table

i8042prt.sys is a Windows driver, and these are usually not the true cause of BSODs, when you have a new PSU, post back your results.

Agree with x BlueRobot, it's a Windows port driver.

Might be something you have connected to your computer.
USB WiFi dongles are known for this.
What do you have connected to your system?