Windows 7: BSOD Driver Power State Failure

k24 · 10 Dec 2012

I've done a search. This thread is similar but not exact to my issue. One addition to the information submitted in my system info is I have a 64bit system.

I uploaded the .zip as per http://www.sevenforums.com/crashes-d...tructions.html

Should I provide anything else?

Thanks!

**koolkat77** · 10 Dec 2012

Welcome to SevenForums.

Uninstall Spybot and Kaspersky during troubleshooting. (You may install it back if we know they weren't a part of your issue.)

Quote:

MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-

1. Microsoft Security Essentials - Free Antivirus for Windows
2. Malwarebytes - Free
3. Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Then update this driver:

Code:

kd> !irp fffffa80104b1570
Irp is active with 4 stacks 3 is current (= 0xfffffa80104b16d0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa8009d3d050 00000000 fffff80003720200-fffffa800d4d63c0 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 \Driver\RTL8167	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800d4d63c0    

			Args: 00000000 00000000 00000000 00000000
....
kd> lmvm Rt64win7
start             end                 module name
fffff880`05b10000 fffff880`05b77000   Rt64win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Dec 29 17:44:36 2010 (4D1B1F24)
    CheckSum:         0007497C
    ImageSize:        00067000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Realtek and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
Link: Driver Reference Table

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.

1. Click on the
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Free up the start-up, nothing except the antivirus is usually needed.

Go to this link: Intel® Driver Update Utility check the system for latest updates. Download and install any it finds.
Post back results.

k24 · 10 Dec 2012

Quote:

Then update this driver:

Code:
kd> !irp fffffa80104b1570Irp is active with 4 stacks 3 is current (= 0xfffffa80104b16d0) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000>[ 16, 3] 0 e1 fffffa8009d3d050 00000000 fffff80003720200-fffffa800d4d63c0 Success Error Cancel pending Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for Rt64win7.sys*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys \Driver\RTL8167 nt!PopSystemIrpCompletion Args: 00015500 00000000 00000005 00000003 [ 0, 0] 0 0 00000000 00000000 00000000-fffffa800d4d63c0 Args: 00000000 00000000 00000000 00000000....kd> lmvm Rt64win7start end module namefffff880`05b10000 fffff880`05b77000 Rt64win7 (deferred) Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys Image name: Rt64win7.sys Timestamp: Wed Dec 29 17:44:36 2010 (4D1B1F24) CheckSum: 0007497C ImageSize: 00067000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Realtek and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
Link: Driver Reference Table

Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

For clarification:

Update this driver: Rt64Win7.sys?

When you say "Search Google for the name of the driver and compare with what's installed on my system". Are you referring to all drivers?

Thank you for the quick reply. I'll try to get to work as soon as I am able.

**koolkat77** · 11 Dec 2012

Quote: Originally Posted by k24

For clarification:

Update this driver: Rt64Win7.sys?

When you say "Search Google for the name of the driver and compare with what's installed on my system". Are you referring to all drivers?

Thank you for the quick reply. I'll try to get to work as soon as I am able.

That's just a method for searching drivers

And yes I meant Rt64Win7.sys.

k24 · 11 Dec 2012

Ok, so I admin that I am not versed with this type of thing. I'd rather ask than do the wrong thing.

On RealTek to update Rt64Win7.sys: Is this the correct driver page:

Code:

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTypeID=3&GetDown=false

**koolkat77** · 11 Dec 2012

Re-seat the Realtek NIC

Upgrading drivers for pre-existing device

Open Driver Install - Device Manager
In the Device Manager locate the device you wish to update the drivers for/look for a
Right-click the device and click Properties.
In the Properties window click the Driver tab.
Click the Update Driver button.
In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard drive

Once drivers have been installed reboot.

Windows 7: BSOD Driver Power State Failure

BSOD Driver Power State Failure problems?