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Windows 7: BSODs; volsnap.sys identified

24 Dec 2012   #41
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by cwaters View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Is computer running in IDE or AHCI mode? AHCI : Enable in Windows 7 / Vista

If you don't know, goto device manager, expand branch IDE ATA/ATAPI-controller. Post screenshot. Do it in problem win7 instance and new win7 instance
I reviewed Device Manager in the context of the article but am not sure how to interpret the results so as to answer your question--so here are the screenshots. The two configurations look the same, FWIW.
Is it a SATA drive? If so dow what's described in http://www.sevenforums.com/tutorials/61869-ahci-enable-windows-7-vista.html on good and bad win7. Do BIOS part as last


My System SpecsSystem Spec
.
24 Dec 2012   #42
cwaters

Windows 7 Ultimate x64 w/SP1
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
vssadmin list shadows
Not sure if you are asking for the output from this command, but here goes. Note that there is no longer a HarddiskVolumeShadowCopy14 volume:
C:\Windows\system32>vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Contents of shadow copy set ID: {518faa79-321d-4554-88b6-a6b28e352764}
Contained 1 shadow copies at creation time: 12/13/2012 10:38:19 PM
Shadow Copy ID: {488bf1e3-5b80-4729-9cc1-26949df514c1}
Original Volume: ( E: )\\?\Volume{88053144-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessible
Attributes: Persistent, Client-accessible, No auto release, No writers,
Differential

Contents of shadow copy set ID: {206020ed-b720-4231-92c5-3db54e54c6c6}
Contained 1 shadow copies at creation time: 12/13/2012 10:38:16 PM
Shadow Copy ID: {27ee0504-6cbe-4410-939e-20bb11952a85}
Original Volume: ( D: )\\?\Volume{88053145-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy5
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessible
Attributes: Persistent, Client-accessible, No auto release, No writers,
Differential

Contents of shadow copy set ID: {66464d4a-4497-4830-a84a-31a95b2da25d}
Contained 1 shadow copies at creation time: 12/24/2012 11:41:07 AM
Shadow Copy ID: {390423c0-72a2-48cd-94ab-a0cd1f92dff4}
Original Volume: ( D: )\\?\Volume{88053145-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy20
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: Backup
Attributes: Differential

Contents of shadow copy set ID: {b576fc15-09cc-4b64-ac1f-9e967be568de}
Contained 1 shadow copies at creation time: 12/24/2012 9:35:04 AM
Shadow Copy ID: {f8655ddd-4a05-4ec5-8144-2950fa5e00ef}
Original Volume: ( C: )\\?\Volume{88053147-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy9
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {d7dc62f7-7b4a-4f98-8f1f-f7e08d603079}
Contained 1 shadow copies at creation time: 12/21/2012 1:16:47 PM
Shadow Copy ID: {50d40d4b-c338-4459-afd6-fe8cc54924e1}
Original Volume: ( M: )\\?\Volume{acee3657-4b2b-11e2-820d-0024e80cc47a}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13
Originating Machine: PC01A
Service Machine: PC01A
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {4f0b5bd3-71a5-4e19-8cba-d2d76a40237e}
Contained 1 shadow copies at creation time: 12/24/2012 9:43:21 AM
Shadow Copy ID: {12059aaa-ecf0-4917-8c46-7160c8146a0f}
Original Volume: ( M: )\\?\Volume{acee3657-4b2b-11e2-820d-0024e80cc47a}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy16
Originating Machine: PC01A
Service Machine: PC01A
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered
BTW, I've begun getting deluged with "Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider" error events again.
My System SpecsSystem Spec
24 Dec 2012   #43
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Code:
vssadmin list shadows
output please
My System SpecsSystem Spec
.

24 Dec 2012   #44
cwaters

Windows 7 Ultimate x64 w/SP1
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by cwaters View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Is computer running in IDE or AHCI mode? AHCI : Enable in Windows 7 / Vista

If you don't know, goto device manager, expand branch IDE ATA/ATAPI-controller. Post screenshot. Do it in problem win7 instance and new win7 instance
I reviewed Device Manager in the context of the article but am not sure how to interpret the results so as to answer your question--so here are the screenshots. The two configurations look the same, FWIW.
Is it a SATA drive? If so dow what's described in http://www.sevenforums.com/tutorials/61869-ahci-enable-windows-7-vista.html on good and bad win7. Do BIOS part as last
Yes, both Disk 0 and Disk 1 are SATA drives.

I will perform the steps in the article, on both Win7 instances. Can you clarify: Are you recommending that I just set HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci to 0 (on both instances) but not update the BIOS? Or update both values and then enable AHCI? (BTW, the current value in the problem instance is 3.) And what should I do after I perform these steps?
My System SpecsSystem Spec
24 Dec 2012   #45
cwaters

Windows 7 Ultimate x64 w/SP1
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Code:
vssadmin list shadows
output please
Please see above.
My System SpecsSystem Spec
25 Dec 2012   #46
cwaters

Windows 7 Ultimate x64 w/SP1
 
 

Quote   Quote: Originally Posted by cwaters View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by cwaters View Post

I reviewed Device Manager in the context of the article but am not sure how to interpret the results so as to answer your question--so here are the screenshots. The two configurations look the same, FWIW.
Is it a SATA drive? If so dow what's described in http://www.sevenforums.com/tutorials/61869-ahci-enable-windows-7-vista.html on good and bad win7. Do BIOS part as last
Yes, both Disk 0 and Disk 1 are SATA drives.

I will perform the steps in the article, on both Win7 instances. Can you clarify: Are you recommending that I just set HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci to 0 (on both instances) but not update the BIOS? Or update both values and then enable AHCI? (BTW, the current value in the problem instance is 3.) And what should I do after I perform these steps?
I changed HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci from 3 to 0, on the problem instance, and then rebooted. Next, I examined the BIOS. I don't see an option to enable AHCI; please see screenshots. I have the latest BIOS update from Dell.

How should I proceed? Is there any harm in my leaving the msahci setting set to 3 while I use the problem instance?
My System SpecsSystem Spec
26 Dec 2012   #47
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by cwaters View Post
Quote   Quote: Originally Posted by cwaters View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Is it a SATA drive? If so dow what's described in http://www.sevenforums.com/tutorials/61869-ahci-enable-windows-7-vista.html on good and bad win7. Do BIOS part as last
Yes, both Disk 0 and Disk 1 are SATA drives.

I will perform the steps in the article, on both Win7 instances. Can you clarify: Are you recommending that I just set HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci to 0 (on both instances) but not update the BIOS? Or update both values and then enable AHCI? (BTW, the current value in the problem instance is 3.) And what should I do after I perform these steps?
I changed HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci from 3 to 0, on the problem instance, and then rebooted. Next, I examined the BIOS. I don't see an option to enable AHCI; please see screenshots. I have the latest BIOS update from Dell.

How should I proceed? Is there any harm in my leaving the msahci setting set to 3 while I use the problem instance?
It most likely doesn't bott now.

change SATA MODE to RAID in BIOS
My System SpecsSystem Spec
26 Dec 2012   #48
cwaters

Windows 7 Ultimate x64 w/SP1
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by cwaters View Post
Quote   Quote: Originally Posted by cwaters View Post

Yes, both Disk 0 and Disk 1 are SATA drives.

I will perform the steps in the article, on both Win7 instances. Can you clarify: Are you recommending that I just set HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci to 0 (on both instances) but not update the BIOS? Or update both values and then enable AHCI? (BTW, the current value in the problem instance is 3.) And what should I do after I perform these steps?
I changed HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci from 3 to 0, on the problem instance, and then rebooted. Next, I examined the BIOS. I don't see an option to enable AHCI; please see screenshots. I have the latest BIOS update from Dell.

How should I proceed? Is there any harm in my leaving the msahci setting set to 3 while I use the problem instance?
It most likely doesn't bott now.

change SATA MODE to RAID in BIOS
Did you mean to say that after changing the msahci setting to 3 but not changing the SATA mode to RAID, the old/problem instance likely won't boot? The old/problem instance's msahci setting is 3; it boots OK, even with the SATA mode still set to ATA. (I haven't changed the msahci setting in the the new/good instance yet, nor have I booted into it recently.)

As you instructed, I changed the SATA mode from ATA to RAID, saved the change, and rebooted. During boot, a RAID menu passed by quickly (listing the two SATA drives with a setting of "Non-RAID"; see attached) and then the standard Windows boot menu appeared; I selected the old/problem instance, saw a few seconds of Windows animation, and then a generic BSOD occurred (see attached). I rebooted and was presented with a message stating that a recent hardware or software change might be causing Windows to fail to load; a menu also appeared (see attached; I think the first option is 'Launch Windows repair (recommended)'). I chose 'Start Windows Normally' (wasn't sure what launching repair would lead to) and encountered the same generic BSOD.

I went into the BIOS and changed the SATA mode from RAID back to ATA and then rebooted; the old/problem instance booted. The msahci is still set to 3.

Appreciate your comments as to how to proceed.
My System SpecsSystem Spec
27 Dec 2012   #49
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Normally you have 3 sata modes: IDE, AHCI, RAID. RAID also uses same driver as AHCI as far as I know. Set SATA MODE back to ATA (you already did). STOP 7B means ... no valid disk driver. The RAID driver for your hard disk can't load (isn't installed). MSAHCI in registry can be set to 0 or 3. Only if value is 0 it is started!! Are you sure you changed it to 0???!!
My System SpecsSystem Spec
27 Dec 2012   #50
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by cwaters View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
vssadmin list shadows
Not sure if you are asking for the output from this command, but here goes. Note that there is no longer a HarddiskVolumeShadowCopy14 volume:
C:\Windows\system32>vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Contents of shadow copy set ID: {518faa79-321d-4554-88b6-a6b28e352764}
Contained 1 shadow copies at creation time: 12/13/2012 10:38:19 PM
Shadow Copy ID: {488bf1e3-5b80-4729-9cc1-26949df514c1}
Original Volume: ( E: )\\?\Volume{88053144-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessible
Attributes: Persistent, Client-accessible, No auto release, No writers,
Differential

Contents of shadow copy set ID: {206020ed-b720-4231-92c5-3db54e54c6c6}
Contained 1 shadow copies at creation time: 12/13/2012 10:38:16 PM
Shadow Copy ID: {27ee0504-6cbe-4410-939e-20bb11952a85}
Original Volume: ( D: )\\?\Volume{88053145-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy5
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessible
Attributes: Persistent, Client-accessible, No auto release, No writers,
Differential

Contents of shadow copy set ID: {66464d4a-4497-4830-a84a-31a95b2da25d}
Contained 1 shadow copies at creation time: 12/24/2012 11:41:07 AM
Shadow Copy ID: {390423c0-72a2-48cd-94ab-a0cd1f92dff4}
Original Volume: ( D: )\\?\Volume{88053145-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy20
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: Backup
Attributes: Differential

Contents of shadow copy set ID: {b576fc15-09cc-4b64-ac1f-9e967be568de}
Contained 1 shadow copies at creation time: 12/24/2012 9:35:04 AM
Shadow Copy ID: {f8655ddd-4a05-4ec5-8144-2950fa5e00ef}
Original Volume: ( C: )\\?\Volume{88053147-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy9
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {d7dc62f7-7b4a-4f98-8f1f-f7e08d603079}
Contained 1 shadow copies at creation time: 12/21/2012 1:16:47 PM
Shadow Copy ID: {50d40d4b-c338-4459-afd6-fe8cc54924e1}
Original Volume: ( M: )\\?\Volume{acee3657-4b2b-11e2-820d-0024e80cc47a}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13
Originating Machine: PC01A
Service Machine: PC01A
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {4f0b5bd3-71a5-4e19-8cba-d2d76a40237e}
Contained 1 shadow copies at creation time: 12/24/2012 9:43:21 AM
Shadow Copy ID: {12059aaa-ecf0-4917-8c46-7160c8146a0f}
Original Volume: ( M: )\\?\Volume{acee3657-4b2b-11e2-820d-0024e80cc47a}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy16
Originating Machine: PC01A
Service Machine: PC01A
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered
BTW, I've begun getting deluged with "Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider" error events again.
Contents of shadow copy set ID: {66464d4a-4497-4830-a84a-31a95b2da25d}
Contained 1 shadow copies at creation time: 12/24/2012 11:41:07 AM
Shadow Copy ID: {390423c0-72a2-48cd-94ab-a0cd1f92dff4}
Original Volume: ( D: )\\?\Volume{88053145-047e-11e2-8c55-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy20
Originating Machine: PC01
Service Machine: PC01
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: Backup
Attributes: Differential

What backup software is/was running?
"Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider"=>
The errors you are referring appears in a computer, when a program installed in the computer is not communicating with the volume shadow copy service properly.
My System SpecsSystem Spec
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 BSODs; volsnap.sys identified




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