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Windows 7: BSOD when attempting to print

10 Dec 2012   #1
thunderchld

Windows 7 63 bit
 
 
BSOD when attempting to print

Hello! I got a new Dell Inspiron a few weeks ago. Each time I try and print I BSOD. I've attached my logs.

I am not sure what other information is needed, but I will be happy to provide it.


My System SpecsSystem Spec
.
11 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

Diffesrnt bugchecks, but the same issue ....
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------
First search for any possible updates for Intel(R) USB 3.0 eXtensible Host Controller Driver in Intel Download Center. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them. ** Take special care for the printer.

Some other issues are also there, and all those are intel drivers.
Code:
fffff880`033fe2e0  fffff880`05d9cf00Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 Netwsw00+0x39cf00
Search for updates to Intel® Wireless WiFi Link Adapter, too from Intel® Customer Support.

And, do the same for the intel graphics driver, search for updates.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
12 Dec 2012   #3
thunderchld

Windows 7 63 bit
 
 

Thank you! Ended up working late yesterday and did not get finished.

I was able to follow these steps yesterday, but did not get a chance to test printing. I am working on that now and will have an update shortly.
My System SpecsSystem Spec
.

12 Dec 2012   #4
thunderchld

Windows 7 63 bit
 
 

I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!
My System SpecsSystem Spec
13 Dec 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by thunderchld View Post
I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!
I have asked I hope someone must take a better care of the issue.
My System SpecsSystem Spec
13 Dec 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by thunderchld View Post
I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!
Post new dumps if you have BSOD-s after doing everything suggested on Arc's first reply.
My System SpecsSystem Spec
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 BSOD when attempting to print




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