Windows 7: BSOD when attempting to print

thunderchld · 10 Dec 2012

Hello! I got a new Dell Inspiron a few weeks ago. Each time I try and print I BSOD. I've attached my logs.

I am not sure what other information is needed, but I will be happy to provide it.

Arc · 11 Dec 2012

Welcome aboard.

Diffesrnt bugchecks, but the same issue ....

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------

First search for any possible updates for Intel(R) USB 3.0 eXtensible Host Controller Driver in Intel Download Center. For the port, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them. ** Take special care for the printer.

Some other issues are also there, and all those are intel drivers.

Code:

fffff880`033fe2e0  fffff880`05d9cf00Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 Netwsw00+0x39cf00

Search for updates to Intel® Wireless WiFi Link Adapter, too from Intel® Customer Support.

And, do the same for the intel graphics driver, search for updates.

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Let us know the results.

thunderchld · 12 Dec 2012

Thank you! Ended up working late yesterday and did not get finished.

I was able to follow these steps yesterday, but did not get a chance to test printing. I am working on that now and will have an update shortly.

thunderchld · 12 Dec 2012

I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!

Arc · 13 Dec 2012

Quote: Originally Posted by thunderchld

I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!

I have asked

I hope someone must take a better care of the issue.

**koolkat77** · 13 Dec 2012

Quote: Originally Posted by thunderchld

I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!

Post new dumps if you have BSOD-s after doing everything suggested on Arc's first reply.

Windows 7: BSOD when attempting to print

BSOD when attempting to print problems?