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Windows 7: Random BSOD's when playing games


10 Dec 2012   #1

Windows 7 Ultimate x64
 
 
Random BSOD's when playing games

Hello,
When I use my computer for games, surfing the net, etc. I usually get bsod's. The most common bsod's I get are driver_irql_not_less_or_equal and system_service_exception. I've updated my drivers for my chipset and graphics card. From analysing the minidumps, I've found that my memory is probably corrupt. But I don't wanna screw my computer up by playing around with the hardware. I'm hoping anyone would know a solution to these crashes because they are really hacking me off!

My System SpecsSystem Spec
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11 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Quote:
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
And yes, test RAM. Following manner:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
11 Dec 2012   #3

Windows 7 Ultimate x64
 
 

Thanks for the reply.
Will do tonight when I go to bed.
I hope that it's just the ram not my motherboard :/
My System SpecsSystem Spec
.


11 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Fingers crossed also wait for the .nfo file.
Post back when you're done. Good luck.
My System SpecsSystem Spec
11 Dec 2012   #5

Windows 7 Ultimate x64
 
 

UPDATE: Attached msinfo32.zip

By the way,
Should I stop overclocking my cpu? (3.6 ghz - 4.5 ghz)
My System SpecsSystem Spec
11 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Yes you should.

Quote:
If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics.

If you have any overclocking software and it can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.
My System SpecsSystem Spec
11 Dec 2012   #7

Windows 7 Ultimate x64
 
 

Does that mean that I have to re-upload the msinfo32 files again with my cpu at stock speed?
My System SpecsSystem Spec
11 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Nope, not needed. I will ask for if I need it again.

Uninstall the following programs while troubleshooting, they contribute in BSOD-s:
Code:
  1. Start Menu\Programs\AVG Public:Start Menu\Programs\AVG Public
  2. Start Menu\Programs\GIGABYTE Public:Start Menu\Programs\GIGABYTE Public
  3. Start Menu\Programs\GIGABYTE\ET6 Public:Start Menu\Programs\GIGABYTE\ET6 Public
Quote:
MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-
1. Microsoft Security Essentials - Free Antivirus for Windows
2. Malwarebytes - Free
3. Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
For monitoring the heat/celsius of the system, use Speccy or HWinfo:Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
  • 1. Click on the
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
My System SpecsSystem Spec
11 Dec 2012   #9

Windows 7 Ultimate x64
 
 

Dayum that's alot for me to do xD
And do I have to use the temperature monitoring programs provided? (I have Core temp for CPU and GPU temp for GPU, obviously)

EDIT: By the way, I'm still getting bsod's. Do I have to send you the dumps?
My System SpecsSystem Spec
11 Dec 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I assumed the gigabyte stuff has some temperature monitor stuff so Speccy or Hwinfo for replacement.
Yes upload the dump files and proceed with memtest
My System SpecsSystem Spec
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