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Windows 7: BSOD occurring intermittently (usually during browsing)


11 Dec 2012   #1

Windows 7 Home Premium x64
 
 
BSOD occurring intermittently (usually during browsing)

Since early November I have been getting the BSOD occasionally. It usually happens when I am browsing the internet. When the BSOD occurs, it displays on the monitor for a few seconds and my computer restarts. After installing all the MS updates the BSOD appeared to have stopped. But I got it today.

The web browsers I use are Firefox and IE9. I usually have both browsers open at the same time. However I don't recall the BSOD happening when I have firefox open only.

I also scan my computer for virus/malware about once a week so I am doubtful it a virus/malware issue.

I appreciates any help.

I hope I did the dump file correctly.


My System SpecsSystem Spec
.

11 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi,

Update video card drivers to their latest, hopefully it should resolve this issue.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800b0ca010, fffff880017aa768, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b0ca010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880017aa768, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+8768
fffff880`017aa768 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0236d1c8 fffff880`0467f000 : 00000000`00000116 fffffa80`0b0ca010 fffff880`017aa768 00000000`00000000 : nt!KeBugCheckEx
fffff880`0236d1d0 fffff880`0467ed0a : fffff880`017aa768 fffffa80`0b0ca010 fffffa80`0b19cd50 fffffa80`0902c410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0236d210 fffff880`04725f07 : fffffa80`0b0ca010 00000000`00000000 fffffa80`0b19cd50 fffffa80`0902c410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0236d240 fffff880`04753d5a : fffffa80`ffffffff 00000000`0015203d fffff880`0236d390 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0236d320 fffff880`04739bb1 : fffffa80`090a0000 ffffffff`feced300 00000000`00000002 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`0236d360 fffff880`0473caaf : 00000000`0005b849 00000000`00000000 00000000`00000000 fffff8a0`0fa796c0 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`0236d460 fffff880`0473b1a0 : fffff8a0`0fa796c0 00000000`00000000 fffffa80`090a0000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`0236d4a0 fffff880`0473b0f6 : 00000000`00000000 00000000`00000001 fffffa80`090a0000 fffff880`04739a1e : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`0236d630 fffff880`04744642 : fffffa80`08c6ba80 00000000`00000001 00000000`00000001 fffff800`03284a32 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x13e
fffff880`0236d6a0 fffff880`047443eb : fffff8a0`0fa796c0 00000000`00001000 fffffa80`08c6ba80 fffff8a0`0fa796c0 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`0236d6f0 fffff880`04743d8f : fffff8a0`0fa796c0 fffffa80`090a0c80 00000000`00000000 fffffa80`090a0c80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`0236d750 fffff880`0473776c : fffffa80`090a0000 fffffa80`090a0000 fffffa80`090a0c80 fffffa80`090a0000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`0236d790 fffff880`04734133 : 00000000`00000000 00000000`00000000 00000000`0000002a fffffa80`090a0000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`0236d7d0 fffff880`0474e65d : 00000000`00000000 fffff8a0`0ccf8fd0 fffffa80`00000000 fffffa80`0a6ec580 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`0236d9a0 fffff880`0474e398 : fffff800`00b96080 fffff880`0474dd00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`0236db90 fffff880`0474de96 : 00000000`00000000 fffffa80`0856fbf0 00000000`00000080 fffffa80`0902c410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`0236dbc0 fffff800`03525e5a : 00000000`fffffc32 fffffa80`08c65b50 fffffa80`051d3040 fffffa80`08c65b50 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`0236dc00 fffff800`0327fd26 : fffff800`03401e80 fffffa80`08c65b50 fffff800`0340fcc0 4f2b7a52`676a6161 : nt!PspSystemThreadStartup+0x5a
fffff880`0236dc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+8768
fffff880`017aa768 4055            push    rbp

SYMBOL_NAME:  atikmpag+8768

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f7e4294

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`017a2000 fffff880`017fc000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Apr 06 07:10:44 2012 (4F7E4294)
    CheckSum:         0005A52D
    ImageSize:        0005A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Go through STOP 0x116: VIDEO_TDR_ERROR troubleshooting for more information on the bug check.

Also disable hardware acceleration on the browsers.

Hope this helps.
My System SpecsSystem Spec
11 Dec 2012   #3

Windows 7 Home Premium x64
 
 

I updated my video driver through steam less than a week ago. I tried updating it right now through Microsoft auto update and it is current. So it may not be a video driver issue.

What do you mean by disable hardware acceleration on the browsers? How do I do that?
My System SpecsSystem Spec
.


11 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Here: http://www.askvg.com/how-to-disable-...-font-problem/

Go through the 116 troubleshooting thread.
My System SpecsSystem Spec
11 Dec 2012   #5

Windows 7 Home Premium x64
 
 

I disabled the hardware acceleration.

Looking over the 116 troubleshooting thread I did all the software related fixes. If the disable hardware acceleration doesn't fix it I probably have a faulty or failing GPU.

Could an improperly installed GPU cause the BSOD? I.E. the GPU not fitting in the PCIE slot properly or correctly?
My System SpecsSystem Spec
11 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by jjim26 View Post
I disabled the hardware acceleration.

Looking over the 116 troubleshooting thread I did all the software related fixes. If the disable hardware acceleration doesn't fix it I probably have a faulty or failing GPU.

Could an improperly installed GPU cause the BSOD? I.E. the GPU not fitting in the PCIE slot properly or correctly?
Probably.

Try re-seating it.
My System SpecsSystem Spec
Reply

 BSOD occurring intermittently (usually during browsing)




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