BSOD Issue after windows update.


  1. Posts : 1
    Windows 7 Home Premium 64bit
       #1

    BSOD Issue after windows update.


    I had a few issues before this, namely after the 'welcome' screen it would load to a black screen and a cursor and freeze there. So I have recently re-installed Windows. (mentioning this because I'm not sure if the two incidents could be related.)

    System was fine for about half an hour after the mandatory windows updates. Can't think of anything out of the ordinary that I was doing when the first BSOD popped up, but the second one happened moments after reboot when I attempted to check for problems.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: e1
    BCP1: FFFFF80002F74560
    BCP2: 0000000000000002
    BCP3: FFFFFA8008151620
    BCP4: FFFFFA8008151620
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\121112-31325-01.dmp
    C:\Users\Jo\AppData\Local\Temp\WER-52587-0.sysdata.xml
    Last edited by Jinxieminx; 11 Dec 2012 at 05:54.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Please uninstall the following programs:
    Code:
    1. Start Menu\Programs\avast! EasyPass Public:Start Menu\Programs\avast! EasyPass Public
    2. Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public
    3. Start Menu\Programs\McAfee Public:Start Menu\Programs\McAfee Public
    4. Start Menu\Programs\PC Tools Utilities Public:Start Menu\Programs\PC Tools Utilities Public
    McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.

    Uninstall PC tools with the free version of Revo uninstaller. (Use advanced mode so that it allows you to clear registry leftovers of the programs)

    Free up the start-up, nothing except the antivirus is usually needed:

    You're actually having 3 antivirus programs on your system. That would create allot of conflict. is it bad to run multiple antivirus programs?
    MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
    Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
    • 1. Click on the
      2. Type CMD on Search
      3. Left click and Run as Administrator
      4. Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Make scans with the following:

    -Kaspersky TDSSKiller

    -ESET online scanner

    Upload a screenshot of your hard disk using crystal disk info and summary tab using speccy:

    Go to this link: Intel® Driver Update Utility Check the system for latest updates and download+install them.

    POst back results.
      My Computer


 

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