Freeze and BSOD when playing games on Facebook


  1. Posts : 5
    Win 7 Ultimate x64
       #1

    Freeze and BSOD when playing games on Facebook


    *,

    A few weeks ago I build a new computer with the following specs;

    Corsair Vengeance RED,1866-8GB KIT
    Cooler Master GX 750WATT
    AMD FX-6200 Black Edition,sAM3+
    LG DVR DL 24X,SATA
    OCZ Vertex 4 - 128GB
    Corsair Air Series SP120 Quiet Edition
    Asus M5A97 R2.0,socket AM3+
    Asus Radeon HD7850 DCII V2,2GB
    Win 7 x64 incl sp1

    I did not get any BSOD or sudden reboots until previous week. I started playing Okey on facebook with Firefox. While playing my systems freezes and sometimes I get a BSOD. With the SF Diagnostic Tool I collected everything. Hope that someone can look at the log files and confirm my suspicious about that the game on FB is causing the problems.

    Update 11-12-2012 21:04

    I opened the .dmp file with windbg and found out the source ( i hope so )

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa8006c66028, b4800000, 50e0f}

    Probably caused by : AuthenticAMD

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8006c66028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b4800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000050e0f, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_AuthenticAMD

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff800`00ba8ac8 fffff800`02c1ca3b : 00000000`00000124 00000000`00000000 fffffa80`06c66028 00000000`b4800000 : nt!KeBugCheckEx
    fffff800`00ba8ad0 fffff800`02ddfb13 : 00000000`00000001 fffffa80`0747d870 00000000`00000000 fffffa80`0747d8c0 : hal!HalBugCheckSystem+0x1e3
    fffff800`00ba8b10 fffff800`02c1c700 : 00000000`00000728 fffffa80`0747d870 fffff800`00ba8e70 fffff800`02e44e00 : nt!WheaReportHwError+0x263
    fffff800`00ba8b70 fffff800`02c1c052 : fffffa80`0747d870 fffff800`00ba8e70 fffffa80`0747d870 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`00ba8cc0 fffff800`02c0fe8f : 00000000`00000001 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`00ba8d00 fffff800`02cd08ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
    fffff800`00ba8d30 fffff800`02cd0713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`00ba8e70 fffff880`047c66e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff800`00b9cb28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : amdppm!ReadIoMemRaw+0x30


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: AuthenticAMD

    IMAGE_NAME: AuthenticAMD

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS

    BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS

    Followup: MachineOwner
    ---------

    My hypothesis about that the problems were caused by the game on facebook is with this debug log unfounded. I am wondering which driver causes the bsod and freezing

    Thanks in advance
    Last edited by Wilhelmoes; 11 Dec 2012 at 15:10. Reason: update
      My Computer


  2. Posts : 272
    Windows 7 Ultimate x64 Full Retail SP1
       #2

    Welcome!. Just a few questions: do you overclock your system? Have you gotten the latest windows updates? Did you have anti virus software (other than Microsoft Security Essentials) installed? did you change any hardware prior to the beginning of the BSODs?

    Let us know.
      My Computer


  3. Posts : 5
    Win 7 Ultimate x64
    Thread Starter
       #3

    Hi, Thank you . No i didnt overclock my system. Yes i installed the latest windows updates. I am using avg anti virus free edition 2013. I didnt change any hardware. Gonna try to update the chipset drivers.
      My Computer


  4. Posts : 272
    Windows 7 Ultimate x64 Full Retail SP1
       #4

    I would uninstall AVG and use MSE. AVG is known to cause problems
      My Computer


  5. Posts : 5
    Win 7 Ultimate x64
    Thread Starter
       #5

    I dont think its AVG causing the problems. According microsoft website ( Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR (Windows Debuggers) ) this is a driver issue. But i dont know which driver is causing the BSOD. Any help?
      My Computer


  6. Posts : 272
    Windows 7 Ultimate x64 Full Retail SP1
       #6

    Have you downloaded the latest drivers for your motherboard?
      My Computer


  7. Posts : 5
    Win 7 Ultimate x64
    Thread Starter
       #7

    Last night I upgraded every piece of hardware (mobo, BIOS, graphic card) to the latest firmware. I will run prime 95 and memtest x86 tonight. I will keep you posted
      My Computer


  8. Posts : 272
    Windows 7 Ultimate x64 Full Retail SP1
       #8

    OK, good luck!
      My Computer


  9. Posts : 5
    Win 7 Ultimate x64
    Thread Starter
       #9

    I didnt get any bsod or resets after driver uprades . Thanx anyway
      My Computer


  10. Posts : 272
    Windows 7 Ultimate x64 Full Retail SP1
       #10

    Excellent! If it goes a week without, I call it a win!
      My Computer


 

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