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Windows 7: Freeze and BSOD when playing games on Facebook


11 Dec 2012   #1

Win 7 Ultimate x64
 
 
Freeze and BSOD when playing games on Facebook

*,

A few weeks ago I build a new computer with the following specs;

Corsair Vengeance RED,1866-8GB KIT
Cooler Master GX 750WATT
AMD FX-6200 Black Edition,sAM3+
LG DVR DL 24X,SATA
OCZ Vertex 4 - 128GB
Corsair Air Series SP120 Quiet Edition
Asus M5A97 R2.0,socket AM3+
Asus Radeon HD7850 DCII V2,2GB
Win 7 x64 incl sp1

I did not get any BSOD or sudden reboots until previous week. I started playing Okey on facebook with Firefox. While playing my systems freezes and sometimes I get a BSOD. With the SF Diagnostic Tool I collected everything. Hope that someone can look at the log files and confirm my suspicious about that the game on FB is causing the problems.

Update 11-12-2012 21:04

I opened the .dmp file with windbg and found out the source ( i hope so )

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006c66028, b4800000, 50e0f}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006c66028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b4800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000050e0f, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff800`00ba8ac8 fffff800`02c1ca3b : 00000000`00000124 00000000`00000000 fffffa80`06c66028 00000000`b4800000 : nt!KeBugCheckEx
fffff800`00ba8ad0 fffff800`02ddfb13 : 00000000`00000001 fffffa80`0747d870 00000000`00000000 fffffa80`0747d8c0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8b10 fffff800`02c1c700 : 00000000`00000728 fffffa80`0747d870 fffff800`00ba8e70 fffff800`02e44e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b70 fffff800`02c1c052 : fffffa80`0747d870 fffff800`00ba8e70 fffffa80`0747d870 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8cc0 fffff800`02c0fe8f : 00000000`00000001 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8d00 fffff800`02cd08ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff800`00ba8d30 fffff800`02cd0713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`047c66e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`00b9cb28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : amdppm!ReadIoMemRaw+0x30


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS

Followup: MachineOwner
---------

My hypothesis about that the problems were caused by the game on facebook is with this debug log unfounded. I am wondering which driver causes the bsod and freezing

Thanks in advance

My System SpecsSystem Spec
.

11 Dec 2012   #2

Windows 7 Ultimate x64 Full Retail SP1
 
 

Welcome!. Just a few questions: do you overclock your system? Have you gotten the latest windows updates? Did you have anti virus software (other than Microsoft Security Essentials) installed? did you change any hardware prior to the beginning of the BSODs?

Let us know.
My System SpecsSystem Spec
11 Dec 2012   #3

Win 7 Ultimate x64
 
 

Hi, Thank you . No i didnt overclock my system. Yes i installed the latest windows updates. I am using avg anti virus free edition 2013. I didnt change any hardware. Gonna try to update the chipset drivers.
My System SpecsSystem Spec
.


11 Dec 2012   #4

Windows 7 Ultimate x64 Full Retail SP1
 
 

I would uninstall AVG and use MSE. AVG is known to cause problems
My System SpecsSystem Spec
12 Dec 2012   #5

Win 7 Ultimate x64
 
 

I dont think its AVG causing the problems. According microsoft website ( Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR (Windows Debuggers) ) this is a driver issue. But i dont know which driver is causing the BSOD. Any help?
My System SpecsSystem Spec
12 Dec 2012   #6

Windows 7 Ultimate x64 Full Retail SP1
 
 

Have you downloaded the latest drivers for your motherboard?
My System SpecsSystem Spec
12 Dec 2012   #7

Win 7 Ultimate x64
 
 

Last night I upgraded every piece of hardware (mobo, BIOS, graphic card) to the latest firmware. I will run prime 95 and memtest x86 tonight. I will keep you posted
My System SpecsSystem Spec
13 Dec 2012   #8

Windows 7 Ultimate x64 Full Retail SP1
 
 

OK, good luck!
My System SpecsSystem Spec
13 Dec 2012   #9

Win 7 Ultimate x64
 
 

I didnt get any bsod or resets after driver uprades . Thanx anyway
My System SpecsSystem Spec
13 Dec 2012   #10

Windows 7 Ultimate x64 Full Retail SP1
 
 

Excellent! If it goes a week without, I call it a win!
My System SpecsSystem Spec
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 Freeze and BSOD when playing games on Facebook




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