Random Freezes and BSOD


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    Random Freezes and BSOD


    Hello,

    Recently I've been getting random freezes and lockups of varying circumstances. The most common one would be windows would stop responding when I'm either browsing the web or watching a video or gaming. It would stop responding to any keyboard commands but the mouse would still be movable and any clicks (say on the maximise button) would look to have been clicked but would never actually do anything.

    The same scenario would occur another time but instead of non responsive buttons, the cursor would spin, and Ctrl + Alt + Del would bring up "Preparing Security Options" and stay like that until I give up and hit the power button.

    I've run Memtest86 with no issues over 7 passes, I think all my drives are up to date, and I've run CCleaner. I've also run Verifier on all non-Microsoft drivers which immediately BSOD as soon as Windows started back up.
    "SF scannow" came up with nothing as well as AV scan with MSE and Malwarebytes.

    Any help would be greatly appreciated.

    Thanks
      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    Code:
    *** WARNING: Unable to verify timestamp for iaStorF.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
    Unable to load image dtsoftbus01.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dtsoftbus01.sys
    *** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
    Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    The IO manager has caught a misbehaving driver.
    Arguments:
    Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
    Arg2: fffff88004545324, The address in the driver's code where the error was detected.
    Arg3: fffff98003a56e10, IRP address.
    Arg4: 0000000000000000, Status code.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0xc9_23e
    
    DRIVER_VERIFIER_IO_VIOLATION_TYPE:  23e
    
    FAULTING_IP: 
    dtsoftbus01+1324
    fffff880`04545324 4053            push    rbx
    
    FOLLOWUP_IP: 
    dtsoftbus01+1324
    fffff880`04545324 4053            push    rbx
    
    IRP_ADDRESS:  fffff98003a56e10
    
    DEVICE_OBJECT: fffffa8009dffa30
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff8000350b3dc to fffff80003084fc0
    
    STACK_TEXT:  
    fffff880`035ae1d8 fffff800`0350b3dc : 00000000`000000c9 00000000`0000023e fffff880`04545324 fffff980`03a56e10 : nt!KeBugCheckEx
    fffff880`035ae1e0 fffff800`0351547a : fffff800`035099f0 fffff880`04545324 fffff980`03a56e10 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
    fffff880`035ae220 fffff800`0351634e : 00000000`0000023e 00000000`00000000 fffff980`03a56e10 00000000`ffffffff : nt!ViErrorFinishReport+0xda
    fffff880`035ae270 fffff800`0352171f : fffffa80`0a2ce620 fffffa80`0a1e9a20 fffffa80`0a1e9ad8 fffff880`04549228 : nt!VfErrorReport6+0x6e
    fffff880`035ae340 fffff800`03521b63 : fffffa80`0a1e9a20 00000000`00000002 fffffa80`09dffa30 fffff880`045453f4 : nt!IovpCallDriver2+0x13f
    fffff880`035ae3a0 fffff800`03527c2e : fffff980`03a56e10 fffff980`03a56e10 00000000`00000002 fffffa80`09dffa30 : nt!VfAfterCallDriver+0x353
    fffff880`035ae3f0 fffff800`03526c42 : fffff980`03a56f28 00000000`00000002 fffffa80`0a284190 fffffa80`0a1e9a20 : nt!IovCallDriver+0x57e
    fffff880`035ae450 fffff800`03527c16 : fffff980`03a56e10 00000000`00000002 fffffa80`0a284040 fffff800`035233f5 : nt!ViFilterDispatchGeneric+0x62
    fffff880`035ae480 fffff880`01dcd16e : 00000000`00000000 fffff880`035ae560 fffffa80`0a284da0 fffffa80`0778f850 : nt!IovCallDriver+0x566
    fffff880`035ae4e0 00000000`00000000 : fffff880`035ae560 fffffa80`0a284da0 fffffa80`0778f850 fffffa80`00000020 : iaStorF+0x116e
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    SYMBOL_NAME:  dtsoftbus01+1324
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dtsoftbus01
    
    IMAGE_NAME:  dtsoftbus01.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f10358a
    
    FAILURE_BUCKET_ID:  X64_0xc9_23e_dtsoftbus01+1324
    
    BUCKET_ID:  X64_0xc9_23e_dtsoftbus01+1324
    
    Followup: MachineOwner
    ---------
    Update intel Rapid Storage Technology Filter driver - x64.

    Uninstall DAEMON Tools Lite.

    This should solve your problem
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Done that and so far, no freezes for the entire night which hasn't happened in a while! Thanks!
      My Computer


  4. Posts : 851
    Windows 8 Professional x64
       #4

    :)
    Evaluate the system for a few days and post back the results.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Unfortunately, whilst I was on a Skype call this morning, the computer froze up again! This time, there was no response from any keyboard or mouse commands (although the cursor was movable). I left it as it was in the hopes that it would produce a BSOD or anything but no luck after 10 hours so I hit the power button to force restart.
      My Computer


  6. Posts : 851
    Windows 8 Professional x64
       #6

    Uninstall/update Intel Rapid Storage Technology Filter driver - x64

    The dump blames this driver.

    uninstall daemon tools. This is also making the computer crash

    update it from here

    http://downloadcenter.intel.com/Sear...ntel%C2%AE+RST)


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {23e, fffff88004545324, fffff98003a56e10, 0}
    
    *** WARNING: Unable to verify timestamp for iaStorF.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
    Unable to load image dtsoftbus01.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dtsoftbus01.sys
    *** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
    Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
    
    Followup: MachineOwner
    ---------
      My Computer


 

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