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Windows 7: BSOD (0x000000c4) listening to music or scrolling

12 Dec 2012   #1
lhughey

TX - Texas
 
 
BSOD (0x000000c4) listening to music or scrolling

I have a sporadic BSOD that is affecting my confidence to play music while working. I'm a pretty good debugger, but I'm in over my head. Any help would be appreciated. I've attached the SF dump files. Thanks!


My System SpecsSystem Spec
.
12 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello lhughey, welcome aboard

I am not very good in debugging, still I try sometimes. If you allow me, I may put my opinion on this issue.

As I am seeing, Some nVidia display driver related issues are there.
First, nVidia Graphics filter driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {91, 2, fffff8000365fcc0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiUpdateCurrentIsrFrameTime+95 )

Followup: MachineOwner
---------
And, nVidia Display driver.
Code:
  fffff800`00b9c0f8  fffff880`0f290125*** WARNING: Unable to verify timestamp for nvlddmkm.sys
  *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
   nvlddmkm+0x25d125
The driver version is ...
Code:
0: kd> lmvm nvkflt
start             end                 module name
fffff880`01800000 fffff880`01840000   nvkflt   T (no symbols)           
    Loaded symbol image file: nvkflt.sys
    Image path: \SystemRoot\system32\DRIVERS\nvkflt.sys
    Image name: nvkflt.sys
    Timestamp:        Tue May 15 13:06:44 2012 (4FB2078C)
    CheckSum:         0003F43F
    ImageSize:        00040000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
__________________________________________________________________
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f033000 fffff880`0fdf5000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue May 15 13:05:36 2012 (4FB20748)
    CheckSum:         00DA5E91
    ImageSize:        00DC2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I would suggest you to use the 13.9.2012 version.
Then, NEC Electronics USB 3.0 Host Controller Driver.
Code:
  
fffff800`00b9bc18  fffff880`0610140aUnable to load image \SystemRoot\system32\DRIVERS\nusb3xhc.sys, Win32 error 0n2
  *** WARNING: Unable to verify timestamp for nusb3xhc.sys
  *** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
   nusb3xhc+0xb40a
This driver is kinda old.
Code:
lmvm nusb3xhc
start             end                 module name
fffff880`060f6000 fffff880`06127000   nusb3xhc T (no symbols)           
    Loaded symbol image file: nusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
    Image name: nusb3xhc.sys
    Timestamp:        Thu Feb 10 11:22:33 2011 (4D537D21)
    CheckSum:         0002FA41
    ImageSize:        00031000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Register in Support/Design | Renesas Electronics, search for updates.

And, Zone Alarm TrueVector Device Driver.
Code:
  
fffff800`00b9bb48  fffff880`04003dd9Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
  *** WARNING: Unable to verify timestamp for vsdatant.sys
  *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
   vsdatant+0x3dd9
As the AV is in somehow fault, better, you get rid of it. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know the results.
My System SpecsSystem Spec
12 Dec 2012   #3
lhughey

TX - Texas
 
 

Thank you for the very thorough response. I will update the ticket after I implement the recommended changes and run the laptop through its paces.
My System SpecsSystem Spec
.

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