BSOD (0x000000c4) listening to music or scrolling


  1. Posts : 2
    TX - Texas
       #1

    BSOD (0x000000c4) listening to music or scrolling


    I have a sporadic BSOD that is affecting my confidence to play music while working. I'm a pretty good debugger, but I'm in over my head. Any help would be appreciated. I've attached the SF dump files. Thanks!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello lhughey, welcome aboard :)

    I am not very good in debugging, still I try sometimes. If you allow me, I may put my opinion on this issue.

    As I am seeing, Some nVidia display driver related issues are there.
    First, nVidia Graphics filter driver.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {91, 2, fffff8000365fcc0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiUpdateCurrentIsrFrameTime+95 )
    
    Followup: MachineOwner
    ---------
    And, nVidia Display driver.
    Code:
      fffff800`00b9c0f8  fffff880`0f290125*** WARNING: Unable to verify timestamp for nvlddmkm.sys
      *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
       nvlddmkm+0x25d125
    The driver version is ...
    Code:
    0: kd> lmvm nvkflt
    start             end                 module name
    fffff880`01800000 fffff880`01840000   nvkflt   T (no symbols)           
        Loaded symbol image file: nvkflt.sys
        Image path: \SystemRoot\system32\DRIVERS\nvkflt.sys
        Image name: nvkflt.sys
        Timestamp:        Tue May 15 13:06:44 2012 (4FB2078C)
        CheckSum:         0003F43F
        ImageSize:        00040000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    __________________________________________________________________
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f033000 fffff880`0fdf5000   nvlddmkm   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue May 15 13:05:36 2012 (4FB20748)
        CheckSum:         00DA5E91
        ImageSize:        00DC2000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I would suggest you to use the 13.9.2012 version.


    Then, NEC Electronics USB 3.0 Host Controller Driver.
    Code:
      
    fffff800`00b9bc18  fffff880`0610140aUnable to load image \SystemRoot\system32\DRIVERS\nusb3xhc.sys, Win32 error 0n2
      *** WARNING: Unable to verify timestamp for nusb3xhc.sys
      *** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
       nusb3xhc+0xb40a
    This driver is kinda old.
    Code:
    lmvm nusb3xhc
    start             end                 module name
    fffff880`060f6000 fffff880`06127000   nusb3xhc T (no symbols)           
        Loaded symbol image file: nusb3xhc.sys
        Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
        Image name: nusb3xhc.sys
        Timestamp:        Thu Feb 10 11:22:33 2011 (4D537D21)
        CheckSum:         0002FA41
        ImageSize:        00031000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Register in Support/Design | Renesas Electronics, search for updates.

    And, Zone Alarm TrueVector Device Driver.
    Code:
      
    fffff800`00b9bb48  fffff880`04003dd9Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
      *** WARNING: Unable to verify timestamp for vsdatant.sys
      *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
       vsdatant+0x3dd9
    As the AV is in somehow fault, better, you get rid of it. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Let us know the results.
      My Computer


  3. Posts : 2
    TX - Texas
    Thread Starter
       #3

    Thank you for the very thorough response. I will update the ticket after I implement the recommended changes and run the laptop through its paces.
      My Computer


 

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