BSOD While gaming Error 0x0000000A

SNK8Four · 12 Dec 2012

I have been in the beta test for an online game Smite now for over a month. During the past 2 days my computer reboots very early into the game. The last few reboots have resulted in a BSOD. I have not installed any new hardware or software that I can think of, especially over the last few days. This is a computer my friend built so I am not sure of all of the specs, and I know he built it relatively cheap. I have done a decent amount of gaming on it, and this is my first encounter with any issues like this. I appreciate any and all help.

bagavan · 13 Dec 2012

uninstall Hirez Studios, Inc software
update your audio drivers
update skype software

http://beta.skype.com/en/

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck A, {1c549d8c, 2, 0, fffff80002ca2b13}

Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+103 )

Followup: MachineOwner
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2: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
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IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000001c549d8c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ca2b13, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec7100
GetUlongFromAddress: unable to read from fffff80002ec71c0
 000000001c549d8c Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiProcessExpiredTimerList+103
fffff800`02ca2b13 0fb6432b        movzx   eax,byte ptr [rbx+2Bh]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  Smite.exe

TAG_NOT_DEFINED_c000000f:  FFFFF88002F92FB0

TRAP_FRAME:  fffff88002f92680 -- (.trap 0xfffff88002f92680)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000008 rbx=0000000000000000 rcx=fffffa8003d2de68
rdx=fffffa80058f65e0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ca2b13 rsp=fffff88002f92810 rbp=fffffa80058f6010
 r8=000000000000001f  r9=0000000000000000 r10=00000000000000de
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe cy
nt!KiProcessExpiredTimerList+0x103:
fffff800`02ca2b13 0fb6432b        movzx   eax,byte ptr [rbx+2Bh] ds:00000000`0000002b=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c97569 to fffff80002c97fc0

STACK_TEXT:  
fffff880`02f92538 fffff800`02c97569 : 00000000`0000000a 00000000`1c549d8c 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f92540 fffff800`02c961e0 : fffffa80`05e5f160 00000000`00000000 fffffa80`0592dc60 00000000`1c549d61 : nt!KiBugCheckDispatch+0x69
fffff880`02f92680 fffff800`02ca2b13 : fffffa80`03d1a870 00000000`00000040 00000000`00000000 00000000`000007ff : nt!KiPageFault+0x260
fffff880`02f92810 fffff800`02ca29be : 00000001`d23e6b1f fffff880`02f92e88 00000000`0000c3de fffff880`02f67148 : nt!KiProcessExpiredTimerList+0x103
fffff880`02f92e60 fffff800`02ca27a7 : fffff880`02f631c1 fffffa80`0000c3de fffffa80`04b85a30 00000000`000000de : nt!KiTimerExpiration+0x1be
fffff880`02f92f00 fffff800`02c9b105 : 00000000`00000000 fffffa80`06793640 00000000`00000000 fffff880`05380db0 : nt!KiRetireDpcList+0x277
fffff880`02f92fb0 fffff800`02c9af1c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KyRetireDpcList+0x5
fffff880`09646be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiProcessExpiredTimerList+103
fffff800`02ca2b13 0fb6432b        movzx   eax,byte ptr [rbx+2Bh]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KiProcessExpiredTimerList+103

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+103

BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+103

Followup: MachineOwner
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SNK8Four · 17 Dec 2012

I appreciate the help on this. I was able to find the audio drivers I needed. I then uninstalled and reinstalled both skype and Smite and updated both to the most current versions. This has not been very successful. I still will get BSoD frequently while playing Smite, and I have even got it several times outside of the game while just browsing the net. Any other advice would be much appreciated, as I would really prefer to be able to play this game. I have attached the most recent log.

Thanks in advance.

koolkat77 · 18 Dec 2012

No security software?

Make scans with the following:

-Kaspersky TDSSKiller

Anti-rootkit utility TDSSKiller

-ESET online scanner

Free Online Virus Scanner | ESET

In addition, you may run the malicious software removal tool and WDO:

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes - Free
  - Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Upload a screenshot of your hard disk using CrystalDiskInfo:

Make a hard drive test from the hard drive manufacturers website:

Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

RAM - Test with Memtest86+

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.

bagavan · 18 Dec 2012

Run this

Driver Verifier - Enable and Disable

SNK8Four · 21 Dec 2012

Alright, so I still seem to be having issues. The BSoD has been happening more frequently it seems. Sometimes during a restart, sometimes while my computer is in sleep mode overnight. I did run the driver verifier, and went ahead and picked up Microsoft Security Essentials. Here is a recent log. Hope this helps.