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Windows 7: blue screen with message Stop: 0x000000FA (0x000000000000001, 0xFFFFFA

13 Dec 2012   #1
jsainvilm

windows 7 Ultimate x64
 
 
blue screen with message Stop: 0x000000FA (0x000000000000001, 0xFFFFFA

My Compaq presario CQ56 keep showing blue screen with message

Code:
 
Stop: 0x000000FA (0x000000000000001, 0xFFFFFA80059A4040, 0xFFFFF88003B23690, 0x0000000000000957)
 
HTTP.sys - Address FFFFF88003B23690 base at FFFFF88003B12000, Datestamp 4ce793ce
 
The microsoft genuine advantage diagnostic tools gives this result
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E23542C8-3EA9-476D-ABA5-1CD313553830}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E23542C8-3EA9-476D-ABA5-1CD313553830}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2025255130-441491199-3424780913</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ56 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.18</Version><SMBIOSVersion major="2" minor="6"/><Date>20110418000000.000000+000</Date></BIOS><HWID>88813C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3322010
Installation ID: 005636333261218523508940041243477121098636095644240762
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 12/13/2012 12:58:57 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:5:2012 16:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAeqi2SwyXtuwkhYZ+xJZilSIkaJYm6Bh5
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 1604 
FACP HP 1604 
HPET HP 1604 
BOOT HP 1604 
MCFG HP 1604 
SLIC HPQOEM SLIC-MPC
SSDT AMD POWERNOW

Can somebody help me please???


My System SpecsSystem Spec
.
13 Dec 2012   #2
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

May wanna provide us a report as instructed here. Also may wanna turn on Driver Verifier as instructed here and provide us crashdumps from any further crashes after DV has been activated.

This particular crash is new to me, but it's nothing too hard. It means the HTTP.sys driver that came with Windows got messed up somehow. Either the file itself has been compromised through some means of corruption, or the image held in RAM has been compromised from either malware or a bad driver. Make sure that the following are updated:

  • Network drivers (both NIC and wifi if both are present)
  • BIOS
  • Chipset drivers
  • Audio drivers (audio shares resources with network so can cause issues)
  • Antivirus
  • Web browser(s)
Once we have that report (the crashdumps are most important) we'll have the data we need to look into this further.
My System SpecsSystem Spec
13 Dec 2012   #3
jsainvilm

windows 7 Ultimate x64
 
 
take a look on that...

How can I know if they are updated?
  • Network drivers (both NIC and wifi if both are present)
  • BIOS
  • Chipset drivers
  • Audio drivers (audio shares resources with network so can cause issues)
  • Antivirus
  • Web browser(s)
Do you think it's something i can fix myself??
My System SpecsSystem Spec
.

14 Dec 2012   #4
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

If you're unsure if they're updated, then most likely they aren't. Go to the Compaq website and search for your specific system and download and install the latest drivers associated with each entry I've mentioned, besides browser and antivirus of course - those you'll have to look online or use their internal update feature. Often, though, if there's a complete new version of the software out, the internal update will not update to it but to the latest bugfix/security fix version, so you may want to check their respective websites for any new versions.

I noticed that your report is very sparse, with only 3 files. Please follow all instructions in the article entirely. At the very least we'll need the crashdumps, which are located in Windows/Minidump directory.
My System SpecsSystem Spec
21 Dec 2012   #5
jsainvilm

windows 7 Ultimate x64
 
 
the problem still exists

I have updated the one that you have told me and it's still logged off with the blue screen.
My System SpecsSystem Spec
21 Dec 2012   #6
jsainvilm

windows 7 Ultimate x64
 
 
the minidump zip file

attached is the mini dump file
My System SpecsSystem Spec
23 Dec 2012   #7
jsainvilm

windows 7 Ultimate x64
 
 
Vir Gnarus or somebody else can you help please?

Vir Gnarus ou somebody else can you help me with this please???
My BSOD keep shutting down my Presario CQ56. I don't know what else to do. I have installed google chrome by mistake and every time I tried to removed it the blue screen showed up. When the computer is on there is a message that showed up to say a problem with windows...What can I do. I attach the file with this message and you can take a look please.
My System SpecsSystem Spec
24 Dec 2012   #8
jsainvilm

windows 7 Ultimate x64
 
 
Can you help me please!!!!!

I attach the minidamp file to this message.
My System SpecsSystem Spec
24 Dec 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I have seen that Vir is offline for 4 days, so posting here ... Vir will definitely have a look when he will be back.

Scan the system for possible virus infection.
Let us know the results.
My System SpecsSystem Spec
27 Dec 2012   #10
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Do an overnight Memtest86+ run and report back to us on it. Also, turn on Driver Verifier and report back to us on any new crashes with new crashdumps. Make sure to read all instructions carefully.
My System SpecsSystem Spec
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 blue screen with message Stop: 0x000000FA (0x000000000000001, 0xFFFFFA




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