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Windows 7: BSOD new or old video card related, crashes about twice a day

14 Dec 2012   #1
jmetcalfe84

Windows 7 Ultimate X64
 
 
BSOD new or old video card related, crashes about twice a day

Computer is running windows 7 ultimate 64 bit. Started having graphic card problems a few months ago (kept shutting down pc probably from overheating due to the fan not working properly). Originally came with a Nvidia Geforce 9600 gs card.

I replaced it last month with a ATI Radeon HD 7750 and I might have not uninstalled all of the old Nvidia drivers or software correctly when switching over. There is still a Nvidia driver under my programs that I can't get rid of. Not sure if any of this has to do with the Random shutdowns or video card errors. I have attached the most recent dmp file. Trying to figure out what to do from here.

Thanks in advance!

Here is what the action center problem details says

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Files that help describe the problem
WD-20121213-1311.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80056414E0
BCP2: FFFFF880046D19E0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


My System SpecsSystem Spec
.
14 Dec 2012   #2
bagavan

Windows 8 Professional x64
 
 

Update your ati driver
AMD Driver Autodetect

The dump blames ati driver.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa80056414e0, fffff880046d19e0, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79e0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa80056414e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880046d19e0, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+79e0
fffff880`046d19e0 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`025b6630 fffff880`057405f7 : fffffa80`056414e0 fffff880`0578cec4 fffffa80`056414e0 fffff880`0570e843 : watchdog!WdDbgReportRecreate+0xa3
fffff880`025b6b50 fffff880`057412bc : fffff8a0`0526b430 fffff8a0`0526b430 00000000`00000080 fffffa80`056414e0 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`025b6ba0 fffff880`057156b3 : 00000000`00000001 fffffa80`071f8000 00000000`00000000 fffff880`00000044 : dxgkrnl!TdrCollectDbgInfoStage2+0x220
fffff880`025b6bd0 fffff880`05741e0f : 00000000`00000000 ffffffff`fffe7960 fffffa80`056414e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0xef
fffff880`025b6c80 fffff880`04756ec1 : fffffa80`07f4d010 00000000`00000080 00000000`00000000 fffffa80`05eb2010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`025b6d00 fffff800`03927e5a : 00000000`fffffc32 fffffa80`071f7610 fffffa80`039cd040 fffffa80`071f7610 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`025b6d40 fffff800`03681d26 : fffff800`03803e80 fffffa80`071f7610 fffff800`03811cc0 52667a66`2b316150 : nt!PspSystemThreadStartup+0x5a
fffff880`025b6d80 00000000`00000000 : fffff880`025b7000 fffff880`025b1000 fffff880`0d396d70 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+79e0
fffff880`046d19e0 ??              ???

SYMBOL_NAME:  atikmpag+79e0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f3b14b8

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Dec 2012   #3
jmetcalfe84

Windows 7 Ultimate X64
 
 

What would be the best way to fix it? Uninstall them & try to reinstall?
My System SpecsSystem Spec
.

14 Dec 2012   #4
bagavan

Windows 8 Professional x64
 
 

uninstall older version.

download the fresh version and install it
My System SpecsSystem Spec
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 BSOD new or old video card related, crashes about twice a day




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