BSOD new or old video card related, crashes about twice a day


  1. Posts : 2
    Windows 7 Ultimate X64
       #1

    BSOD new or old video card related, crashes about twice a day


    Computer is running windows 7 ultimate 64 bit. Started having graphic card problems a few months ago (kept shutting down pc probably from overheating due to the fan not working properly). Originally came with a Nvidia Geforce 9600 gs card.

    I replaced it last month with a ATI Radeon HD 7750 and I might have not uninstalled all of the old Nvidia drivers or software correctly when switching over. There is still a Nvidia driver under my programs that I can't get rid of. Not sure if any of this has to do with the Random shutdowns or video card errors. I have attached the most recent dmp file. Trying to figure out what to do from here.

    Thanks in advance!

    Here is what the action center problem details says

    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Files that help describe the problem
    WD-20121213-1311.dmp
    sysdata.xml
    WERInternalMetadata.xml

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA80056414E0
    BCP2: FFFFF880046D19E0
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    Update your ati driver
    AMD Driver Autodetect

    The dump blames ati driver.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 117, {fffffa80056414e0, fffff880046d19e0, 0, 0}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+79e0 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_TIMEOUT_DETECTED (117)
    The display driver failed to respond in timely fashion.
    (This code can never be used for real bugcheck).
    Arguments:
    Arg1: fffffa80056414e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880046d19e0, The pointer into responsible device driver module (e.g owner tag).
    Arg3: 0000000000000000, The secondary driver specific bucketing key.
    Arg4: 0000000000000000, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+79e0
    fffff880`046d19e0 ??              ???
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
    
    TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x117
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`025b6630 fffff880`057405f7 : fffffa80`056414e0 fffff880`0578cec4 fffffa80`056414e0 fffff880`0570e843 : watchdog!WdDbgReportRecreate+0xa3
    fffff880`025b6b50 fffff880`057412bc : fffff8a0`0526b430 fffff8a0`0526b430 00000000`00000080 fffffa80`056414e0 : dxgkrnl!TdrUpdateDbgReport+0xcb
    fffff880`025b6ba0 fffff880`057156b3 : 00000000`00000001 fffffa80`071f8000 00000000`00000000 fffff880`00000044 : dxgkrnl!TdrCollectDbgInfoStage2+0x220
    fffff880`025b6bd0 fffff880`05741e0f : 00000000`00000000 ffffffff`fffe7960 fffffa80`056414e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0xef
    fffff880`025b6c80 fffff880`04756ec1 : fffffa80`07f4d010 00000000`00000080 00000000`00000000 fffffa80`05eb2010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`025b6d00 fffff800`03927e5a : 00000000`fffffc32 fffffa80`071f7610 fffffa80`039cd040 fffffa80`071f7610 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`025b6d40 fffff800`03681d26 : fffff800`03803e80 fffffa80`071f7610 fffff800`03811cc0 52667a66`2b316150 : nt!PspSystemThreadStartup+0x5a
    fffff880`025b6d80 00000000`00000000 : fffff880`025b7000 fffff880`025b1000 fffff880`0d396d70 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+79e0
    fffff880`046d19e0 ??              ???
    
    SYMBOL_NAME:  atikmpag+79e0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f3b14b8
    
    FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 Ultimate X64
    Thread Starter
       #3

    What would be the best way to fix it? Uninstall them & try to reinstall?
      My Computer


  4. Posts : 851
    Windows 8 Professional x64
       #4

    uninstall older version.

    download the fresh version and install it
      My Computer


 

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