Bsod: Irql_gt_zero_at_system_service


  1. Posts : 3
    Windows 7 Home x64
       #1

    Bsod: Irql_gt_zero_at_system_service


    Hey all,

    Not sure what started it but i've gotten 3 in 48hrs now, usually a few hours after starting to browse or work.

    Recent stuff: a couple days of several windows updates and MS word updates, prior to that installed photoshop CS6, prior to that(at least 3 weeks ago) installed my new SSD, samsung 840 256gb.

    Attached a screenshot and the zip of dumpfile and the rest.

    No clue on where to start, thanks for the help!
    Rob
      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    Please uninstall Bit defender.

    The dump blames this software.
    Instead use this

    http://www.microsoft.com/en-in/downl...s.aspx?id=5201
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 0000000076de138a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff8800e7cab60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +0
    00000000`76de138a c3              ret
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80003081569 to fffff80003081fc0
    
    STACK_TEXT:  
    fffff880`0e7ca928 fffff800`03081569 : 00000000`0000004a 00000000`76de138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0e7ca930 fffff800`030814a0 : 00000000`000008d4 fffff880`0e7cab60 00000000`00000000 fffff800`03367be3 : nt!KiBugCheckDispatch+0x69
    fffff880`0e7caa70 00000000`76de138a : 000007fe`fd406ba6 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`1c72fcc8 000007fe`fd406ba6 : 00000000`00000000 00000000`00000000 00000000`00000000 000007fe`fd3e10dc : 0x76de138a
    00000000`1c72fcd0 00000000`00000000 : 00000000`00000000 00000000`00000000 000007fe`fd3e10dc 00000000`1bcbe5a0 : 0x000007fe`fd406ba6
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiSystemServiceExit+245
    fffff800`030814a0 4883ec50        sub     rsp,50h
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be
    
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    Windows 7 Home x64
    Thread Starter
       #3

    I don't have perfect antivirus, all I have is BitDefender plus 2013... I've had it for months now though, why the problem now?
      My Computer


  4. Posts : 851
    Windows 8 Professional x64
       #4

    Sorry my mistake.

    The particular dump blames your antivirus

    You can check it in the report under process name-vsserv.exe(highlighted it)

    Which is bit defender.
      My Computer


  5. Posts : 851
    Windows 8 Professional x64
       #5

    Does your computer daily BSOD`s or does it BSOD during updating/while running a scan?
      My Computer


  6. Posts : 3
    Windows 7 Home x64
    Thread Starter
       #6

    bagavan said:
    Does your computer daily BSOD`s or does it BSOD during updating/while running a scan?
    Seems random, could be updates or background scans. It does not happen for media scans. Actually it seems to happen when I'm surfing.

    Edit:

    I disabled all the monitoring and set it to notify me of downloads so maybe i can catch what sets it off.
      My Computer


 

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