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Windows 7: BSOD instantly on entering windows

14 Dec 2012   #1
Wowdude

Windows 7 Home Premium 64-bit, Windows 10 Home Premium 64-bit
 
 
BSOD instantly on entering windows

Hey peoples,

Yet another BSOD problem. My old PC which I donated to my in-laws suddenly started BSOD'ing for no particular reason that I can find. It boots into safe mode fine but as soon as it tried to boot into normal windows (7) it blue screens a few seconds after hitting the desktop.

Here's the dump:

Thanks for any help

Wowdude


My System SpecsSystem Spec
.
14 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
14 Dec 2012   #3
Wowdude

Windows 7 Home Premium 64-bit, Windows 10 Home Premium 64-bit
 
 

Hey Koolkat!

Thanks for the fast and detailed reply.
Attached are the 2 files you asked for. I will run the memory stick testing overnight. But I've never known memeory sticks just give out for no reason. I did try them each (individually) in slots 1A and 1B and the computer still crashed with the same error. But I will try the RAM tests tonight.

Thanks

Wowdude
My System SpecsSystem Spec
.

14 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks.

Does memtest pick up errors?

Upload a screenshot of your hard disk using crystal disk info and summary tab using Speccy:
My System SpecsSystem Spec
14 Dec 2012   #5
Wowdude

Windows 7 Home Premium 64-bit, Windows 10 Home Premium 64-bit
 
 

Hey koolkat,

After 1 pass there are no errors but obviously I'll be leaving it longer than that. As I said I did try both sticks in the 2 main slots in all configs and still nothing. I will upload the images tomorrow after Memtes86+ has had a good mooch.

Thanks again!

Wowdude
My System SpecsSystem Spec
14 Dec 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

OK. Good luck
My System SpecsSystem Spec
15 Dec 2012   #7
Wowdude

Windows 7 Home Premium 64-bit, Windows 10 Home Premium 64-bit
 
 

Hey koolkat77,

Attached is the picture from the CrystalDisc program. Unfortunately Speccy would not run. After installing and running it came up with an error (error 2) about not CPU dll init, then the program is terminated immediately.

Any ideas where to go next.

Thanks again,

Wowdude

P.S My PC will only boot in safe mode and is not connected to the internet atm
My System SpecsSystem Spec
15 Dec 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

When was windows 7 last installed on this PC?

Are you able to use HWinfo?

HWinfo:
My System SpecsSystem Spec
16 Dec 2012   #9
Wowdude

Windows 7 Home Premium 64-bit, Windows 10 Home Premium 64-bit
 
 

Errrm, the computer is an upgrade from OEM vista to windows 7. It was freshly installed summer 2012 so the install should be fine. I thought it might the HDD as it was my old primary but crystal HDD infor said it's health was good.

And sorry what program do you want me to use from CPUID? The PC-wizard?

Thanks,

Wowdude
My System SpecsSystem Spec
16 Dec 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
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 BSOD instantly on entering windows




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