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Windows 7: BSOD usually on startup IRQL not less or equal

14 Dec 2012   #1
Lao

Windows 7 Home Premium 64 bit
 
 
BSOD usually on startup IRQL not less or equal

Hey everyone. I have been getting BSOD's a lot lately on my laptop. The problem started occuring some months back but it was very sporadic. This month it seems to have picked up a lot. I am now getting BSOD's about 2 or 3 times a week. I have tinkered a bit trying to get a solution. I have pretty much ruled out that it's a ram issue. I tested the ram thoroughly using MemTest. Let it run for a while. Nothing came up. I also did the Windows test and nothing. I feel like I am starting to reach my limits in terms of my tech knowledge so that is why I am here hoping that you might be able to help me. I haven't really been able to decipher/pinpoint what the issue is from the crash dumps although it appears to be a driver issue. All of my drivers are up to date. An interesting bit is that the other day I ran one of the windows performance reports built into windows 7 and it said the following,

"High average interrupts / processor. This machine has 4 processors and 6 network cards. Total Interrupts/sec on the machine is 37422. The average interrupts per processor per sec is 9356."

Don't know if this helps. I have several of the dumps here on my comp if someone wants to analyze them. Anything, anyone can do to help would be much appreciated. Thank You.


My System SpecsSystem Spec
.
14 Dec 2012   #2
Lao

Windows 7 Home Premium 64 bit
 
 

Here is the Zip file guys.
My System SpecsSystem Spec
14 Dec 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi. Welcome to SevenForums.

Disable driver verifier: Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Perform a clean boot:
Code:
fffff880`05fd2358  fffff880`045c52e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.1.2\Definitions\BASHDefs\20121130.005\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
.........
fffff880`05fd2678  fffff880`04699fe8Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fe8
Uninstall Norton:Replace with MSE:
Quote:
Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
My System SpecsSystem Spec
.

14 Dec 2012   #4
Lao

Windows 7 Home Premium 64 bit
 
 

Here are the ms32 zip files. Thank You.
My System SpecsSystem Spec
14 Dec 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the file.

I've modified my 1st post, please recheck
My System SpecsSystem Spec
14 Dec 2012   #6
Lao

Windows 7 Home Premium 64 bit
 
 

Just to give update I uninstalled Norton. Downloaded MSE. Running MSE scan right now.
My System SpecsSystem Spec
14 Dec 2012   #7
Lao

Windows 7 Home Premium 64 bit
 
 

So I did quick scan, nothing popped up. Should I run a full scan also?
My System SpecsSystem Spec
14 Dec 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Lao View Post
Should I run a full scan also?
Doesn't harm if you do

Perform a System File Check:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Disk Check on your hard disk for file system errors and bad sectors on it:
My System SpecsSystem Spec
16 Dec 2012   #9
Lao

Windows 7 Home Premium 64 bit
 
 

Well just to update, it's been a few days and no BSODs.
My System SpecsSystem Spec
16 Dec 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Observe and let us know how things are later. (after 1 week.) good luck.
My System SpecsSystem Spec
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 BSOD usually on startup IRQL not less or equal




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