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Windows 7: BSOD while shutting down, please help

14 Dec 2012   #1
Izene

Windows 7 Professional 62bit
 
 
BSOD while shutting down, please help

I got 2 BSOD on my brand new PC, both was when I got disconnected from the internet and tried to shut down
I have tried researching to fix this problem but no luck
Here is the dumpfile attached


Here are more info

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 7177

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA80066EE680
BCP4: FFFFF80000B9C3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1



Please help
Have a good day


My System SpecsSystem Spec
.
14 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Izene, do you use Huawei Mobile connect?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa80066ee680, fffff80000b9c3d0}

Unable to load image \SystemRoot\system32\DRIVERS\ewusbnet.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ewusbnet.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbnet.sys
Probably caused by : usbccgp.sys

Followup: MachineOwner
---------
Download Attachment 245618, unzip it, and place it in C:\Windows\system32\drivers. If prompted to copy and replace, do it.

Also, there is usbccgp.sys as a cause of the crash. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Avast antivirus is also a contributing factor there.
Code:
fffff880`033fb188  fffff880`02f72d38Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x27d38
Description here: Driver Reference Table - aswSP.SYS
Code:
fffff880`033fb988  fffff880`0111d3ca*** WARNING: Unable to verify timestamp for aswFW.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswFW.SYS
 aswFW+0xd3ca
Description here: Driver Reference Table - aswFW.SYS

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
14 Dec 2012   #3
Izene

Windows 7 Professional 62bit
 
 

Hello Arc
Thank you very much for the reply

Yes, I use Huawei Mobile E1820 as my 3G modem to access the internet
I suspect that it is my modem that is cause, it uses a really crappy 8ta(South African cellular network) program, and there is no update or anything for it

Later today I have found out that the usb extender I use to connect my 3G modem is faulty, so now I'm pluggin it directly. Do you think that this is possible for the cause of the blue screen?

I have no viruses or malware on my pc

Thanks

Have a good day
My System SpecsSystem Spec
.

15 Dec 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A faulty USB extender may cause BSODs, but the Huawei dongle itself is also a suspect, as its driver is very old. Let us know your experience of direct using the modem.
My System SpecsSystem Spec
15 Dec 2012   #5
Izene

Windows 7 Professional 62bit
 
 

I have plugged the dongle directly this time and it seems to not give any blue screens, but it disconnects every 3-5 min
I use a dial up setting instead of the actual driver as to avoid using the driver to connect, uninstalling the driver and just using the dial up does not seem to work.

I normally get BSOD when I use the internet for a long amount of time(Like downloading) and when it disconnects, after about 2 minute itll freeze and then BSOD, but plugging it directly seems to stopped this

I tried looking for an update for the driver, but it seems like there is only one version of this driver and cannot be updated.
Is there perhaps a solution to this?

Thanks
My System SpecsSystem Spec
15 Dec 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If it is a desktop PC, you install a PCIe ethernet card, and that is the feasible solution IMO.
My System SpecsSystem Spec
15 Dec 2012   #7
Izene

Windows 7 Professional 62bit
 
 

Yes it is a desktop
I'm not quite sure what you mean
Must I buy a PCIe ethernet card?
My System SpecsSystem Spec
15 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Izene View Post
Must I buy a PCIe ethernet card?
Izene, please dont take it otherwise, but USB dongles are always problematic, and Huawei is on the top of them in this regard. In most of the cases, the architecture of their drivers are very poor, and those are not properly updated, too.

A good wirless card will make you free from all those, or you may opt of an wired connection, via ethernet cable.
My System SpecsSystem Spec
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 BSOD while shutting down, please help




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