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Windows 7: How to troubleshoot this blue screen ?


14 Dec 2012   #1

windows 7 64bit
 
 
How to troubleshoot this blue screen ?

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\120912-7332-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02e0d000 PsLoadedModuleList = 0xfffff800`03051670
Debug session time: Sun Dec 9 02:51:37.254 2012 (UTC + 8:00)
System Uptime: 0 days 0:52:30.151
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8009565028, be000000, 800400}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009565028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff800`00ba8a98 fffff800`03407a3b : 00000000`00000124 00000000`00000000 fffffa80`09565028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`02f99b13 : 00000000`00000001 fffffa80`071bbbf0 00000000`00000000 fffffa80`071bbc40 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`03407700 : 00000000`00000728 fffffa80`071bbbf0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03407052 : fffffa80`071bbbf0 fffff800`00ba8e70 fffffa80`071bbbf0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03406f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`033fae88 : 00000000`00000000 fffff800`0300ccc0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`02e8a8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`02e8a713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`0f806514 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`00b9c540 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x1fb514


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------


how to actual diagnostic what is the issue. As in how to see what the actual problem if there is anyone out there can guide me along ? So that i won't have to ask everytime. So in the future, i can actually do it myself. Appreciate lots if anyone out there can help .

My System SpecsSystem Spec
.

15 Dec 2012   #2

Windows 8 Professional x64
 
 

The dump blames your nvidia driver.

Please update it to the latest version
My System SpecsSystem Spec
15 Dec 2012   #3

windows 7 64bit
 
 

Thanks but can you teach me what to see. is a drive problem so that i dont have to ask you guys if i encounter any blue screen in the future?
My System SpecsSystem Spec
.


15 Dec 2012   #4

Windows 8 Professional x64
 
 

My System SpecsSystem Spec
Reply

 How to troubleshoot this blue screen ?




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