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Windows 7: BSOD when playing any game

15 Dec 2012   #1
ShonE81

Windows 7 Ultimate x64
 
 
BSOD when playing any game

Hi ! I was able to play games until today,when i enter in any game my pc first freezes then screen start to blink then i get whole black screen,then it shows me some blue screen after that pc shut down...If you can help me it will mean me alot i iwll be very very thankfull its some kind of emergency


My System SpecsSystem Spec
.

15 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, you post it following the Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
15 Dec 2012   #3
ShonE81

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Posted
My System SpecsSystem Spec
.


15 Dec 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1.
Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17118.x86fre.win7_gdr.120830-0334
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

It is a stop 0x116, which is a display/video related bugcheck.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {86926408, 8e3b986e, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+786e )

Followup: MachineOwner
---------
You need to follow the guide: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Your dispaly driver is kinda old.
Code:
lmvm atikmpag
start    end        module name
8e3b2000 8e3fe000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jul 04 10:40:31 2012 (4FF3D047)
    CheckSum:         0004B11D
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Aslo stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

If you overclocking, get rid of all the overclocks, set them all back to normal.
Clean inside the computer very carefully, including the air vents and fans.
Monitor the system temperature and the graphics card's temperature using Speccy.

Let us know the results.
My System SpecsSystem Spec
15 Dec 2012   #5
ShonE81

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Install Service pack 1.
Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17118.x86fre.win7_gdr.120830-0334
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

It is a stop 0x116, which is a display/video related bugcheck.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {86926408, 8e3b986e, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+786e )

Followup: MachineOwner
---------
You need to follow the guide: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Your dispaly driver is kinda old.
Code:
lmvm atikmpag
start    end        module name
8e3b2000 8e3fe000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jul 04 10:40:31 2012 (4FF3D047)
    CheckSum:         0004B11D
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Aslo stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

If you overclocking, get rid of all the overclocks, set them all back to normal.
Clean inside the computer very carefully, including the air vents and fans.
Monitor the system temperature and the graphics card's temperature using Speccy.

Let us know the results.
I updated my display driver and installed SP1,im sorry but im new into pc repairs and
im not to much good at english so i didnt understand what i need to do to follow the guide STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
15 Dec 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Unfortunately

For now, you follow the rest of my instructions. Can you understand those?
Quote:
Асло стрес тест користи ФурМарк графичку картицу.
Video Card - Stress Test with Furmark

Ако оверклок, отарасити свих оверцлоцкс, поставите их све врати у нормалу.
Очистите унутрашњост рачунара веома пажљиво, укључујући ваздушне отворе и навијача.
Пратите температуру система и графичке картице температуру помоћу Спецци Speccy
My System SpecsSystem Spec
15 Dec 2012   #7
ShonE81

Windows 7 Ultimate x64
 
 

Ok this helped me now i can run games nice now,i am really really thankfull for this youre the best
My System SpecsSystem Spec
16 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nice to know that your issue is solved. Let us know if there is any further issue.
My System SpecsSystem Spec
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 BSOD when playing any game




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